Gorgias vs Zipchat (2026): which should you pick?
As of Nov 13, 2026, Gorgias grades higher than Zipchat: 2.8 against 2.2 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Gorgias grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Which one is for you
Pick Gorgias if
- Fits if you run a Shopify or WooCommerce store and answer a lot of order questions
- Works for teams that would rather pay per ticket than per agent
Look elsewhere if
- Not for you if you don't sell online, since it's built around store platforms
- Pricey if you lean on the AI agent, at $0.85 to $1.00 for every automated interaction, from $30 a month for 30
- Too light for busy stores on Starter: 50 tickets, 3 seats, monthly billing only, and no Voice, SMS or AI actions
- Watch out: tickets past your plan cost $0.40 each on Starter and $36 to $40 per 100 above it
- Skip it if you're on BigCommerce or Magento and want the $10 plan: BigCommerce needs Basic at $50, Magento needs Pro at $300
Pick Zipchat if
- Fits if you run a Shopify, WooCommerce or BigCommerce store and want shoppers answered round the clock
- Works for stores that want an AI agent to hand off to a person
Look elsewhere if
- Skip it if you want a free plan, as every plan starts with a 7-day trial
- Tight if you get lots of chats, since Starter covers 750 AI replies and extra replies cost $49 per 250
- Not for you if you do not sell through an online store, as it is built for store platforms
- Watch out: Meta charges a per-chat fee for WhatsApp marketing campaigns, given as $0.02 per chat started in the US
How we grade them
| 2.8GPAGorgiasGood | 2.2GPAZipchatFair | |
|---|---|---|
| Value for money | ABasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. | CStarter is $64 a month on annual billing for 750 replies, which is in the dearer end of support tools, where the middle is $29. Pro is $240 for 3,000. |
| Free plan and trial | CA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. | C7-day free trial on every plan. No free plan, and the listing does not say a card is needed. |
| Features | BOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. | CAI replies across channels, product recommendations, cart recovery, order tracking and returns, with human handoff. It is built for online stores, not general support. |
| Ease of use | CNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. | CNo store rating on record. You connect your store and teach it your policies. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. | BWeb only, with 7 integrations on record. |
| Best for | support desks for Shopify stores | an online store that wants an AI agent answering shoppers |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gorgias and Zipchat. How we grade
Price against what you get
Gorgias starts at $10 a month and scores 2.7 out of 4 on features, ease of use and platforms. Zipchat starts at $64 a month and scores 2.3.
Gorgias scores higher and starts $54 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Gorgias for less, and 21 score higher than Zipchat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gorgias also covers reports, help desk, live chat and help center.
- Zipchat also covers whatsApp messaging and chatbots.
At a glance
| Gorgias | Zipchat | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $10 per month for 50 tickets, billed monthly | $64 per month for 750 replies, billed annually ($80 billed monthly) |
| Free plan | None | None |
| Free trial | Free trial, no credit card required | 7-day free trial on every plan |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gorgias Inc. | Zipchat |
| Price read from | gorgias.com | zipchat.ai |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Zipchat
- There is no free plan; every plan starts with a 7-day trial.
- Starter covers 750 AI replies a month, and extra replies cost $49 per 250 (500 on Scale Plus).
- It is built for online stores, with Shopify, WooCommerce and BigCommerce listed as store platforms.
- Meta charges a per-chat fee for WhatsApp marketing campaigns; the page gives $0.02 per chat started in the US.
Key features
Gorgias
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Zipchat
- AI replies across channels
- One AI agent answers on website chat, WhatsApp, Instagram, Messenger and email, drawing on the store's product catalog and trained pages.
- Product recommendations
- The agent recommends items from the live catalog and can add them to the cart without the shopper leaving the chat.
- Abandoned cart recovery
- Messages shoppers about carts they left behind, and WhatsApp broadcast campaigns can be sent from the same account.
- Order tracking and returns
- Handles where-is-my-order questions and, over email, returns and order changes, using store data from the connected platform.
- Human handoff
- Every plan includes unlimited team members, so staff can step in when a customer asks for a person or the question is complex.
Plans
Gorgias
Starter$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom planCustom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Zipchat
Starter$64
per month for 750 replies, billed annually ($80 billed monthly)
About 300 conversations a month, 1 AI agent, 1,000 training pages, standard support, all channels and languages.
Pro$240
per month for 3,000 replies, billed annually
About 1,250 conversations a month, 3 AI agents, 75,000 training pages and priority support.
Scale$480
per month for 6,000 replies, billed annually
About 2,500 conversations a month, 5 AI agents, 300,000 training pages and priority support.
Scale Plus$960
per month for 14,000 replies, billed annually
About 6,000 conversations a month, 10 AI agents, unlimited training pages and priority support.
UnlimitedCustom
Fixed-price plan with unlimited replies, quoted on a demo call; the page says quotes start at $2,100 a month.
Ways to pay less
Gorgias
- Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Zipchat
- Annual discount
Save 20% with annual billing
The pricing page shows $64 a month billed annually against $80 billed monthly on Starter, and labels annual billing as a 20% saving.
Common questions
Which is cheaper, Gorgias or Zipchat?
As of Nov 12, 2026, Gorgias is cheaper to start with: $10 a month, against $64 a month for Zipchat. Gorgias starts at $10 per month for 50 tickets, billed monthly, and Zipchat starts at $64 per month for 750 replies, billed annually ($80 billed monthly).
Which has a free plan, Gorgias or Zipchat?
As of Nov 12, 2026, neither Gorgias nor Zipchat has a free plan. Both have a free trial.
Which platforms do Gorgias and Zipchat run on?
As of Nov 12, 2026, only Gorgias lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.