eDesk vs Gorgias
We give eDesk a 2.0 GPA and Gorgias a 2.8, out of 4.0. Gorgias grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
eDesk
Help desk for sellers on Amazon, eBay and online stores
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
How we grade them
| 2.0GPAeDeskFair | 2.8GPAGorgiasGood | |
|---|---|---|
| Value for money | DEssential is $39 an agent a month billed yearly ($49 monthly), right where the dearest tenth of help desks starts. It connects only one store or marketplace, Growth with 5 is $89, and every AI Agent outcome adds $0.99. | ABasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. |
| Free plan and trial | CA 14-day free trial of every feature and add-on, with no card needed. No free plan, and the pricing FAQ says there are no refunds if you cancel or downgrade later. | CA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. |
| Features | CAmazon, eBay, Walmart and web store messages in one inbox with order history, an AI agent that handles returns and cancellations, rules, SLA timers and a chatbot. The gap: the listing shows no help center or phone channel. | BOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. |
| Ease of use | CNo store rating on record. You connect each marketplace and store, set up rules and templates, and write the procedures the AI Agent follows. | CNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. |
| Platforms and integrations | BA web app, with no desktop or phone app on the listing. The connections carry it: Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento and TikTok Shop, plus an API. | BWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. |
| Best for | sellers on Amazon, eBay and their own store | support desks for Shopify stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eDesk and Gorgias. How we grade
Price against what you get
eDesk starts at $39 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Gorgias starts at $10 a month and scores 2.7.
Gorgias scores higher and starts $29 a month lower. Of the other help desk and live chat tools on the chart, 11 score higher than eDesk for less, and 1 scores higher than Gorgias for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Gorgias starts at $10 per month for 50 tickets, billed monthly.
- Only Gorgias lists iOS and Android apps.
- eDesk also covers shared inbox.
- Gorgias also covers reports and help center.
At a glance
| eDesk | Gorgias | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $39 per agent / month, billed annually ($49 billed monthly) | $10 per month for 50 tickets, billed monthly |
| Free plan | None | None |
| Free trial | 14-day free trial of every feature and add-on, no credit card required | Free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | xSellco Limited | Gorgias Inc. |
| Price read from | edesk.com | gorgias.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
eDesk
- Sellers on Amazon, eBay or Walmart as well as their own web store
- Ecommerce teams that need order details inside every ticket
- Businesses that want to pay for AI only when it resolves something
Gorgias
- Shopify and other online stores handling order questions
- Growing support teams that do not want to pay per agent
- Brands that want an AI agent able to act on orders
Worth knowing
eDesk
- Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
- Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
- AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
- The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.
Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Key features
eDesk
- Marketplace and store messages in one inbox
- Connects Amazon, eBay, Walmart, Mirakl, Kaufland and other marketplaces, plus Shopify, BigCommerce, Magento and WooCommerce stores, to a shared team inbox.
- Order data beside each ticket
- Shows the customer's details, order history and delivery status inside the ticket, synced from the connected stores and marketplaces.
- AI Agent
- Replies to customers or acts on returns and cancellations by your procedures, and is charged only when it answers or takes an action.
- Automation and SLA timers
- Rules, snippets, auto-responders and templates on every plan; SLA timers set per marketplace, store or channel from Growth.
- Chatbot and social channels
- A web store chatbot and live chat, with WhatsApp, Instagram, Facebook, TikTok Shop and Gmail among the connected channels.
- Review requests
- An add-on that sends rule-based requests for ratings on Google, Trustpilot and marketplaces after a query is resolved.
Gorgias
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Plans
eDesk
Essential$39
per agent / month, billed annually ($49 billed monthly)
1 connected store or marketplace, a shared inbox with email, live chat and social messaging, order data in each ticket and rule-based automations.
Growth$89
per agent / month, billed annually ($115 billed monthly)
Adds 5 stores or marketplaces, SLA timers, performance reports, CSAT surveys and custom roles and permissions.
Professional$119
per agent / month, billed annually ($149 billed monthly)
Adds 10 stores or marketplaces, custom dashboards, assisted onboarding and 2 free read-only users.
EnterpriseCustom
Unlimited stores and channels, multi-brand views, unlimited read-only users and a dedicated account manager. Sold through sales.
Gorgias
Starter$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom planCustom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Ways to pay less
eDesk
- Annual discount
20% off with annual billing
eDesk's pricing page marks annual billing as 20% off: Essential is $39 per agent a month billed annually against $49 billed monthly.
Gorgias
- Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
