Gorgias vs Re:amaze
We give Gorgias a 2.8 GPA and Re:amaze a 2.6, out of 4.0. Gorgias grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
How we grade them
| 2.8GPAGorgiasGood | 2.6GPARe:amazeGood | |
|---|---|---|
| Value for money | ABasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each. | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. |
| Free plan and trial | CA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only. | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. |
| Features | BOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job. | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. |
| Ease of use | CNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out. | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans. | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. |
| Best for | support desks for Shopify stores | a shared inbox for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gorgias and Re:amaze. How we grade
Price against what you get
Gorgias starts at $10 a month and scores 2.7 out of 4 on features, ease of use and platforms. Re:amaze starts at $26.10 a month for each person and scores 2.7.
They score the same, and Gorgias starts $16.10 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Gorgias for less, and 3 score higher than Re:amaze for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gorgias starts at $10 per month for 50 tickets, billed monthly. Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Gorgias also covers reports.
- Re:amaze also covers shared inbox.
At a glance
| Gorgias | Re:amaze | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $10 per month for 50 tickets, billed monthly | $26.10 per team member / month, billed annually ($29 billed monthly) |
| Free plan | None | None |
| Free trial | Free trial, no credit card required | 14-day free trial with all Plus features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gorgias Inc. | Lantirn, Inc. (a GoDaddy company) |
| Price read from | gorgias.com | reamaze.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Gorgias
- Shopify and other online stores handling order questions
- Growing support teams that do not want to pay per agent
- Brands that want an AI agent able to act on orders
Re:amaze
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Worth knowing
Gorgias
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Key features
Gorgias
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Plans
Gorgias
Starter$10
per month for 50 tickets, billed monthly only
50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each.
Basic$50
per month for 300 tickets, billed annually ($60 monthly)
300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100.
Pro$300
per month for 2,000 tickets, billed annually ($360 monthly)
2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100.
Advanced$750
per month for 5,000 tickets, billed annually ($900 monthly)
5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales.
Custom planCustom
For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect.
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Ways to pay less
Gorgias
- Annual discount
About 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
