Freshdesk vs Re:amaze
We give Freshdesk a 2.4 GPA and Re:amaze a 2.6, out of 4.0. Freshdesk grades higher on ease of use. Re:amaze grades higher on value for money and features. They get the same grade on the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
How we grade them
| 2.4GPAFreshdeskFair | 2.6GPARe:amazeGood | |
|---|---|---|
| Value for money | CGrowth is $19 an agent a month billed yearly, a little under this category's middle of $24, and paying monthly loses the 20% yearly discount. A portal and knowledge base are included, but chat means Freshdesk Omni from $29. | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. |
| Free plan and trial | CA 14-day free trial of the Enterprise plan with no card needed, so you see everything. There's no free plan, and the 500 free AI agent sessions come once per account, not every month. | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. |
| Features | CEmail ticketing, a shared inbox, a portal and knowledge base, routing, SLAs, reports and an email AI agent. The gap is named in the listing: chat and messaging channels aren't in Freshdesk at all, they're sold as Freshdesk Omni. | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. |
| Ease of use | B4.5 from 2,996 App Store ratings for the agent app. Emails turning into tickets is a simple idea to pick up, and occasional helpers can come in on day passes instead of full seats. | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. |
| Platforms and integrations | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Jira, Slack, Microsoft Teams and Stripe. There's no desktop app, so it stops at a B. | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. |
| Best for | email support with a help center from day one | a shared inbox for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Freshdesk and Re:amaze. How we grade
Price against what you get
Freshdesk starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Re:amaze starts at $26.10 a month for each person and scores 2.7.
They score the same, and Freshdesk starts $7.10 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Freshdesk for less, and 3 score higher than Re:amaze for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Freshdesk starts at $19 per agent / month, billed annually. Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Freshdesk also covers reports.
- Re:amaze also covers live chat.
At a glance
| Freshdesk | Re:amaze | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $19 per agent / month, billed annually | $26.10 per team member / month, billed annually ($29 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial of the Enterprise plan, no credit card needed | 14-day free trial with all Plus features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Freshworks Inc. | Lantirn, Inc. (a GoDaddy company) |
| Price read from | freshworks.com | reamaze.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Freshdesk
- Support teams that work mainly from email
- Teams wanting a help center and ticket portal on the entry plan
- Companies that bring in occasional helpers on cheap day passes
Re:amaze
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Worth knowing
Freshdesk
- Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
- Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
- Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
- The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Key features
Freshdesk
- Ticketing and shared inbox
- Incoming emails become tickets that can be prioritized, assigned and tracked, with internal threads and linked tasks for teammates.
- Freddy AI Agent for email
- An email AI agent replies to customers and works through back-and-forth threads. Each account gets 500 sessions once; more cost $49 per 100.
- Customer portal and knowledge base
- Customers submit tickets and read help articles in a portal. Pro adds portal branding, community forums and article versioning.
- Routing and SLAs
- Business rules dispatch tickets on every plan. Pro adds round-robin and load-balanced assignment and multiple SLA policies; Enterprise adds skill-based routing.
- Freddy AI Copilot
- A paid add-on from Pro up that drafts replies, summarizes long threads, translates in 60+ languages and suggests similar tickets.
- Reports and dashboards
- Standard reports and real-time dashboards on all plans, with custom dashboards on Pro and conversational AI insights on Enterprise.
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Plans
Freshdesk
Growth$19
per agent / month, billed annually
Email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles.
Pro$55
per agent / month, billed annually
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
Enterprise$89
per agent / month, billed annually
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Ways to pay less
Freshdesk
- Annual discount
Save 20% with annual billing
Freshdesk's pricing page offers 20% off when plans are paid annually rather than monthly.
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
