eDesk vs Re:amaze
We give eDesk a 2.0 GPA and Re:amaze a 2.6, out of 4.0. Re:amaze grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
eDesk
Help desk for sellers on Amazon, eBay and online stores
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
How we grade them
| 2.0GPAeDeskFair | 2.6GPARe:amazeGood | |
|---|---|---|
| Value for money | DEssential is $39 an agent a month billed yearly ($49 monthly), right where the dearest tenth of help desks starts. It connects only one store or marketplace, Growth with 5 is $89, and every AI Agent outcome adds $0.99. | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. |
| Free plan and trial | CA 14-day free trial of every feature and add-on, with no card needed. No free plan, and the pricing FAQ says there are no refunds if you cancel or downgrade later. | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. |
| Features | CAmazon, eBay, Walmart and web store messages in one inbox with order history, an AI agent that handles returns and cancellations, rules, SLA timers and a chatbot. The gap: the listing shows no help center or phone channel. | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. |
| Ease of use | CNo store rating on record. You connect each marketplace and store, set up rules and templates, and write the procedures the AI Agent follows. | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. |
| Platforms and integrations | BA web app, with no desktop or phone app on the listing. The connections carry it: Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento and TikTok Shop, plus an API. | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. |
| Best for | sellers on Amazon, eBay and their own store | a shared inbox for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eDesk and Re:amaze. How we grade
Price against what you get
eDesk starts at $39 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Re:amaze starts at $26.10 a month for each person and scores 2.7.
Re:amaze scores higher and starts $12.90 a month lower. Of the other help desk and live chat tools on the chart, 11 score higher than eDesk for less, and 3 score higher than Re:amaze for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Only Re:amaze lists iOS and Android apps.
- Re:amaze also covers help center.
At a glance
| eDesk | Re:amaze | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $39 per agent / month, billed annually ($49 billed monthly) | $26.10 per team member / month, billed annually ($29 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial of every feature and add-on, no credit card required | 14-day free trial with all Plus features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | xSellco Limited | Lantirn, Inc. (a GoDaddy company) |
| Price read from | edesk.com | reamaze.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
eDesk
- Sellers on Amazon, eBay or Walmart as well as their own web store
- Ecommerce teams that need order details inside every ticket
- Businesses that want to pay for AI only when it resolves something
Re:amaze
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Worth knowing
eDesk
- Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
- Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
- AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
- The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Key features
eDesk
- Marketplace and store messages in one inbox
- Connects Amazon, eBay, Walmart, Mirakl, Kaufland and other marketplaces, plus Shopify, BigCommerce, Magento and WooCommerce stores, to a shared team inbox.
- Order data beside each ticket
- Shows the customer's details, order history and delivery status inside the ticket, synced from the connected stores and marketplaces.
- AI Agent
- Replies to customers or acts on returns and cancellations by your procedures, and is charged only when it answers or takes an action.
- Automation and SLA timers
- Rules, snippets, auto-responders and templates on every plan; SLA timers set per marketplace, store or channel from Growth.
- Chatbot and social channels
- A web store chatbot and live chat, with WhatsApp, Instagram, Facebook, TikTok Shop and Gmail among the connected channels.
- Review requests
- An add-on that sends rule-based requests for ratings on Google, Trustpilot and marketplaces after a query is resolved.
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Plans
eDesk
Essential$39
per agent / month, billed annually ($49 billed monthly)
1 connected store or marketplace, a shared inbox with email, live chat and social messaging, order data in each ticket and rule-based automations.
Growth$89
per agent / month, billed annually ($115 billed monthly)
Adds 5 stores or marketplaces, SLA timers, performance reports, CSAT surveys and custom roles and permissions.
Professional$119
per agent / month, billed annually ($149 billed monthly)
Adds 10 stores or marketplaces, custom dashboards, assisted onboarding and 2 free read-only users.
EnterpriseCustom
Unlimited stores and channels, multi-brand views, unlimited read-only users and a dedicated account manager. Sold through sales.
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Ways to pay less
eDesk
- Annual discount
20% off with annual billing
eDesk's pricing page marks annual billing as 20% off: Essential is $39 per agent a month billed annually against $49 billed monthly.
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
