eDesk vs Zendesk
We give eDesk a 2.0 GPA and Zendesk a 2.4, out of 4.0. Zendesk grades higher on features and ease of use. They get the same grade on value for money, the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
eDesk
Help desk for sellers on Amazon, eBay and online stores
Zendesk
Ticketing, messaging, help center and AI agents for support teams
How we grade them
| 2.0GPAeDeskFair | 2.4GPAZendeskFair | |
|---|---|---|
| Value for money | DEssential is $39 an agent a month billed yearly ($49 monthly), right where the dearest tenth of help desks starts. It connects only one store or marketplace, Growth with 5 is $89, and every AI Agent outcome adds $0.99. | DSupport Team is $19 an agent billed yearly, a little under this category's middle, but it's email tickets only. Chat, phone and a help center start on Suite Team at $55 an agent, above the dearest tenth of help desks, and extra AI resolutions are $1.50 to $2 each. |
| Free plan and trial | CA 14-day free trial of every feature and add-on, with no card needed. No free plan, and the pricing FAQ says there are no refunds if you cancel or downgrade later. | CA 14-day free trial of Suite Professional with Copilot, which shows you the top of the range. There's no free plan, and the listing doesn't say whether the trial needs a card. Funded startups can get 6 months free. |
| Features | CAmazon, eBay, Walmart and web store messages in one inbox with order history, an AI agent that handles returns and cancellations, rules, SLA timers and a chatbot. The gap: the listing shows no help center or phone channel. | BTicketing across email, chat, social and phone, AI agents on every plan, help centers in 40+ languages with forums, voice numbers in 75+ countries, an IVR and reports you ask for in plain words. The whole job is covered. |
| Ease of use | CNo store rating on record. You connect each marketplace and store, set up rules and templates, and write the procedures the AI Agent follows. | B4.5 from 4,219 App Store ratings for the agent app. Prebuilt dashboards and pre-written replies come on every plan, but routing, triggers and automations take setting up. |
| Platforms and integrations | BA web app, with no desktop or phone app on the listing. The connections carry it: Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento and TikTok Shop, plus an API. | BWeb, iPhone and Android, with WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels, and an API. No desktop app, which keeps it off an A. |
| Best for | sellers on Amazon, eBay and their own store | support teams handling email, chat and phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eDesk and Zendesk. How we grade
Price against what you get
eDesk starts at $39 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Zendesk starts at $19 a month for each person and scores 3.0.
Zendesk scores higher and starts $20 a month lower. Of the other help desk and live chat tools on the chart, 11 score higher than eDesk for less, and 1 scores higher than Zendesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Only Zendesk lists iOS and Android apps.
- eDesk also covers shared inbox.
- Zendesk also covers reports and help center.
At a glance
| eDesk | Zendesk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $39 per agent / month, billed annually ($49 billed monthly) | $19 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial of every feature and add-on, no credit card required | 14-day free trial of Suite Professional with the Copilot add-on |
| Web | ||
| iOS | ||
| Android | ||
| Made by | xSellco Limited | Zendesk, Inc. |
| Price read from | edesk.com | zendesk.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
eDesk
- Sellers on Amazon, eBay or Walmart as well as their own web store
- Ecommerce teams that need order details inside every ticket
- Businesses that want to pay for AI only when it resolves something
Zendesk
- Support teams handling email, chat and phone in one queue
- Companies that want a public help center tied to their tickets
- Teams planning to hand routine questions to AI agents
Worth knowing
eDesk
- Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
- Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
- AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
- The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.
Zendesk
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Key features
eDesk
- Marketplace and store messages in one inbox
- Connects Amazon, eBay, Walmart, Mirakl, Kaufland and other marketplaces, plus Shopify, BigCommerce, Magento and WooCommerce stores, to a shared team inbox.
- Order data beside each ticket
- Shows the customer's details, order history and delivery status inside the ticket, synced from the connected stores and marketplaces.
- AI Agent
- Replies to customers or acts on returns and cancellations by your procedures, and is charged only when it answers or takes an action.
- Automation and SLA timers
- Rules, snippets, auto-responders and templates on every plan; SLA timers set per marketplace, store or channel from Growth.
- Chatbot and social channels
- A web store chatbot and live chat, with WhatsApp, Instagram, Facebook, TikTok Shop and Gmail among the connected channels.
- Review requests
- An add-on that sends rule-based requests for ratings on Google, Trustpilot and marketplaces after a query is resolved.
Zendesk
- Ticketing across channels
- Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.
- AI agents billed per resolution
- AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).
- Messaging and live chat
- Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.
- Help center
- Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.
- Voice
- Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.
- Reporting
- Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.
Plans
eDesk
Essential$39
per agent / month, billed annually ($49 billed monthly)
1 connected store or marketplace, a shared inbox with email, live chat and social messaging, order data in each ticket and rule-based automations.
Growth$89
per agent / month, billed annually ($115 billed monthly)
Adds 5 stores or marketplaces, SLA timers, performance reports, CSAT surveys and custom roles and permissions.
Professional$119
per agent / month, billed annually ($149 billed monthly)
Adds 10 stores or marketplaces, custom dashboards, assisted onboarding and 2 free read-only users.
EnterpriseCustom
Unlimited stores and channels, multi-brand views, unlimited read-only users and a dedicated account manager. Sold through sales.
Zendesk
Support Team$19
per agent / month, billed annually ($25 billed monthly)
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Suite Team$55
per agent / month, billed annually ($69 billed monthly)
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Suite Professional$115
per agent / month, billed annually ($149 billed monthly)
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
Suite Enterprise + CopilotCustom
Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.
Ways to pay less
eDesk
- Annual discount
20% off with annual billing
eDesk's pricing page marks annual billing as 20% off: Essential is $39 per agent a month billed annually against $49 billed monthly.
Zendesk
- Annual discount
About 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
- Startups
Startups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
