Crisp vs Smartsupp
We give Crisp a 2.6 GPA and Smartsupp a 2.4, out of 4.0. Crisp grades higher on features and platforms. Smartsupp grades higher on value for money. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Crisp
Live chat and shared inbox priced per workspace, not per seat
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
How we grade them
| 2.6GPACrispGood | 2.4GPASmartsuppFair | |
|---|---|---|
| Value for money | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. | BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. |
| Free plan and trial | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. | CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. |
| Features | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. | CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. |
| Ease of use | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. | CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. | BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. |
| Best for | flat-priced chat and inbox for small teams | live chat for small European online shops |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crisp and Smartsupp. How we grade
Price against what you get
Crisp starts at $45 a month and scores 3.0 out of 4 on features, ease of use and platforms. Smartsupp starts at $17 a month and scores 2.3.
Crisp scores higher, and starts $28 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Crisp for less, and 4 score higher than Smartsupp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Crisp starts at $45 per workspace / month, with 4 seats. Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Only Crisp lists macOS and Windows apps.
- Crisp also covers help center.
At a glance
| Crisp | Smartsupp | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $45 per workspace / month, with 4 seats | $17 per month for 1 operator, billed annually ($24 billed monthly) |
| Free plan | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. | 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. |
| Free trial | 14-day free trial of any plan | 14-day free trial of paid plans, no credit card needed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Crisp IM SAS | Smartsupp.com, s.r.o. |
| Price read from | crisp.chat | smartsupp.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Crisp
- Small teams that want chat and email support at a flat monthly price
- Online stores on Shopify, WooCommerce or WordPress
- Teams that dislike being billed per conversation
Smartsupp
- Small online stores, especially in Europe
- One-person shops that want chat and email in one place
- Stores that want an AI agent to recommend products
Worth knowing
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Key features
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Smartsupp
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Plans
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
Smartsupp
Free$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
Ways to pay less
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Smartsupp
- Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
