Alternatives · Help Desks
Smartsupp alternatives
Smartsupp compared with 5 alternatives: Tidio, tawk.to, Crisp, Text by LiveChat and Kommunicate.
Smartsupp has a free plan. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly). 3 of the 5 alternatives are free or have a free plan. 2 more offer a free trial.
5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| SmartsuppThis tool | Free plan · from $17/mo | Yes | Web, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| tawk.to | Free plan · from $29/mo | Yes | Web, macOS, Windows, iOS, Android |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Text by LiveChat | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Kommunicate | Free trial · from $34/mo | Trial only | Web |
Price against what you get
Smartsupp starts at $17 a month and scores 2.3 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Tidio, Crisp and Text by LiveChat score higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Smartsupp
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Only Tidio lists macOS and Windows apps.
- Tidio also covers help desk.
- Smartsupp also covers shared inbox.
Suits: Small online stores, especially on Shopify or WordPress
- Free plan · from $29/mo
tawk.to
Free live chat, ticketing and help center, with paid add-ons
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on. Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Only tawk.to lists Windows and macOS apps.
- tawk.to also covers help desk and help center.
- Smartsupp also covers shared inbox.
Suits: Small businesses that want website chat without paying per seat
- Free plan · from $45/mo
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats. Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Only Crisp lists macOS and Windows apps.
- Crisp also covers help center.
Suits: Small teams that want chat and email support at a flat monthly price
- Free trial · from $19/mo
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Smartsupp has a free plan. Text by LiveChat does not, though it has a free trial.
- Only Text by LiveChat lists macOS and Windows apps.
- Text by LiveChat also covers help desk.
- Smartsupp also covers shared inbox.
Suits: Online stores, especially on Shopify, that sell through chat
- Free trial · from $34/mo
Kommunicate
AI agents for chat, email and voice with live chat hand-off
- Kommunicate starts at $34 per month for 250 conversations, billed annually ($40 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Smartsupp has a free plan. Kommunicate does not, though it has a free trial.
- Only Smartsupp lists iOS and Android apps.
- Kommunicate also covers help desk.
- Smartsupp also covers shared inbox.
Suits: Teams putting an AI agent in front of an existing help desk
Limits worth knowing in Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Common questions
What are the alternatives to Smartsupp?
The alternatives to Smartsupp in this directory are Tidio, tawk.to, Crisp, Text by LiveChat and Kommunicate. Each one has a side-by-side comparison with Smartsupp.
Is there a free alternative to Smartsupp?
Yes. Tidio, tawk.to and Crisp have a free plan alongside paid ones.
Which Smartsupp alternatives work on Windows?
The Smartsupp listing does not include a Windows app. Tidio, tawk.to, Crisp and Text by LiveChat list one.
Which Smartsupp alternatives work on macOS?
The Smartsupp listing does not include a macOS app. Tidio, tawk.to, Crisp and Text by LiveChat list one.
When were these prices checked?
Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.