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Smartsupp alternatives · Help Desks

Open-source alternatives to Smartsupp

Smartsupp is not described as open source on its own site. 6 of the 66 other help desk and live chat tools in this directory are open source, according to their own sites.

Smartsupp has a free plan. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly). All of them are free or have a free plan.

6 tools · Listings checked up to Nov 12, 2026 · Where the facts come from

How each one differs from Smartsupp

  1. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot starts at $19 per agent / month, billing term not stated. Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Chatwoot is open source and self-hostable, according to its own site.
    • Chatwoot also covers help center.
    Chatwoot pricing and details

  2. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Only Smartsupp lists iOS and Android apps.
    • Zammad is open source and self-hostable, according to its own site.
    • Zammad also covers help desk.
    Zammad pricing and details

  3. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout is free. Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • FreeScout is open source and self-hostable, according to its own site.
    • FreeScout also covers help desk and help center.
    • Smartsupp also covers AI support agent.
    FreeScout pricing and details

  4. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Only Smartsupp lists iOS and Android apps.
    • osTicket is open source and self-hostable, according to its own site.
    • osTicket also covers workflow automation and help desk.
    osTicket pricing and details

  5. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Only Smartsupp lists iOS and Android apps.
    • UVdesk is open source and self-hostable, according to its own site.
    • UVdesk also covers forms, help desk and help center.
    UVdesk pricing and details

  6. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
    • Only Smartsupp lists iOS and Android apps.
    • Faveo Helpdesk is open source and self-hostable, according to its own site.
    • Faveo Helpdesk also covers workflow automation, reports, help desk and ticketing.
    Faveo Helpdesk pricing and details

Common questions

Is there an open-source alternative to Smartsupp?

Yes. Chatwoot, Zammad, FreeScout, osTicket, UVdesk and Faveo Helpdesk are open source, according to their own sites.

Is Smartsupp open source?

Smartsupp is not described as open source on its own site. The listing was checked on Oct 17, 2026 against the pages it cites.

When was this checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Smartsupp: the alternatives its listing names first, then the tools that share the most features with it.