JivoChat vs Smartsupp (2026): which should you pick?
As of Nov 12, 2026, JivoChat grades higher than Smartsupp: 2.6 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
JivoChat grades higher on the free plan and platforms. Smartsupp grades higher on value for money. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Which one is for you
Pick JivoChat if
- Fits if you want live chat on a site with Telegram, Instagram or Viber in the same app
- Works for a small site that wants desktop and phone apps without paying
Look elsewhere if
- Skip it if you need ticketing or a knowledge base, as the listing shows neither
- Tight if you need old chats: the free plan keeps 2 months
- Pricey if you add on, with WhatsApp at $27, Videocalls at $23 per agent and the AI Agent at $69 per agent a month
- Watch out: the pricing page says the free plan covers 5 agents in one place and 2 in its comparison table
- Watch out: only annual prices are shown
Pick Smartsupp if
- Fits if you run a small WooCommerce or PrestaShop shop and want chat on it
- Works for two or three people sharing chat, since Plus covers 3 for $25 a month billed yearly
Look elsewhere if
- Tight if you stay free, as 25 conversations a month and 14 days of history go quickly
- Not for you if you need a help center, ticketing or phone in the same tool
- Skip it if you want AI included, as Mira is a separate plan from $16 a month for 100 conversations
- Watch out: chatbot workflows and the API need Plus, and more than one website needs Expert at $83
- Watch out: prices exclude VAT, and Solo is $24 billed monthly against $17 a month billed yearly
How we grade them
| 2.6GPAJivoChatGood | 2.4GPASmartsuppFair | |
|---|---|---|
| Value for money | C$28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent. | BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. |
| Free plan and trial | BA free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months. | CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. |
| Features | CChat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one. | CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. |
| Ease of use | CNo store rating on record, and chat rules, channels and add-ons need setting up. | CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations. | BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. |
| Best for | free live chat for a website | live chat for small European online shops |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: JivoChat and Smartsupp. How we grade
Price against what you get
JivoChat starts at $28 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Smartsupp starts at $17 a month and scores 2.3.
JivoChat scores higher, and starts $11 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 3 score higher than JivoChat for less, and 7 score higher than Smartsupp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- JivoChat also covers whatsApp messaging and chatbots.
At a glance
| JivoChat | Smartsupp | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $28 per agent / month, billed annually | $17 per month for 1 operator, billed annually ($24 billed monthly) |
| Free plan | Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps. | 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. |
| Free trial | 14-day trial of the paid features | 14-day free trial of paid plans, no credit card needed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | JivoChat | Smartsupp.com, s.r.o. |
| Price read from | jivochat.com | smartsupp.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
JivoChat
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Key features
JivoChat
- Website live chat
- A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- Messenger channels
- Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- Visitor monitoring and invitations
- From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- Chatbots and chat rescue
- Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents.
- AI Agent and AI assistant
- An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons.
- Apps on every device
- Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser.
Smartsupp
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Plans
JivoChat
Free$0
Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months.
Basic$28
per agent / month, billed annually
Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents.
Professional$42
per agent / month, billed annually
Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook.
Enterprise$56
per agent / month, billed annually
Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents.
Smartsupp
Free$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
Ways to pay less
JivoChat
- Annual discount
30% off with yearly payment
The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months.
Smartsupp
- Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
Common questions
Which is cheaper, JivoChat or Smartsupp?
As of Nov 12, 2026, JivoChat starts at $28 per agent / month, billed annually, and Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, JivoChat or Smartsupp?
As of Nov 12, 2026, both JivoChat and Smartsupp have a free plan.
Which platforms do JivoChat and Smartsupp run on?
As of Nov 12, 2026, only JivoChat lists macOS, Windows and Linux apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.