Crisp vs JivoChat (2026): which should you pick?
As of Nov 12, 2026, Crisp and JivoChat share a 2.6 GPA, both have a free plan and their prices can't be set side by side, so the choice depends on whether you care more about features, where Crisp grades higher, or the free plan, where JivoChat does.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Crisp
Live chat and shared inbox priced per workspace, not per seat
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
Which one is for you
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
Pick JivoChat if
- Fits if you want live chat on a site with Telegram, Instagram or Viber in the same app
- Works for a small site that wants desktop and phone apps without paying
Look elsewhere if
- Skip it if you need ticketing or a knowledge base, as the listing shows neither
- Tight if you need old chats: the free plan keeps 2 months
- Pricey if you add on, with WhatsApp at $27, Videocalls at $23 per agent and the AI Agent at $69 per agent a month
- Watch out: the pricing page says the free plan covers 5 agents in one place and 2 in its comparison table
- Watch out: only annual prices are shown
How we grade them
| 2.6GPACrispGood | 2.6GPAJivoChatGood | |
|---|---|---|
| Value for money | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. | C$28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent. |
| Free plan and trial | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. | BA free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months. |
| Features | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. | CChat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one. |
| Ease of use | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. | CNo store rating on record, and chat rules, channels and add-ons need setting up. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. | AWeb, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations. |
| Best for | flat-priced chat and inbox for small teams | free live chat for a website |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Crisp and JivoChat. How we grade
Price against what you get
Crisp starts at $45 a month and scores 3.0 out of 4 on features, ease of use and platforms. JivoChat starts at $28 a month for each person and scores 2.7.
Crisp scores higher, and starts $17 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Crisp for less, and 3 score higher than JivoChat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Crisp also covers help center.
- JivoChat also covers whatsApp messaging and chatbots.
At a glance
| Crisp | JivoChat | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $45 per workspace / month, with 4 seats | $28 per agent / month, billed annually |
| Free plan | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. | Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps. |
| Free trial | 14-day free trial of any plan | 14-day trial of the paid features |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Crisp IM SAS | JivoChat |
| Price read from | crisp.chat | jivochat.com |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
JivoChat
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Key features
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
JivoChat
- Website live chat
- A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- Messenger channels
- Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- Visitor monitoring and invitations
- From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- Chatbots and chat rescue
- Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents.
- AI Agent and AI assistant
- An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons.
- Apps on every device
- Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser.
Plans
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
JivoChat
Free$0
Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months.
Basic$28
per agent / month, billed annually
Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents.
Professional$42
per agent / month, billed annually
Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook.
Enterprise$56
per agent / month, billed annually
Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents.
Ways to pay less
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
JivoChat
- Annual discount
30% off with yearly payment
The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months.
Common questions
Which is cheaper, Crisp or JivoChat?
As of Nov 12, 2026, Crisp starts at $45 per workspace / month, with 4 seats, and JivoChat starts at $28 per agent / month, billed annually. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Crisp or JivoChat?
As of Nov 12, 2026, both Crisp and JivoChat have a free plan.
Which platforms do Crisp and JivoChat run on?
As of Nov 12, 2026, only JivoChat lists a Linux app. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.