Chatra vs Smartsupp (2026): which should you pick?
As of Nov 12, 2026, Smartsupp grades higher than Chatra: 2.4 against 2.2 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Smartsupp grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chatra
Live chat with chatbots, email and social inboxes, now part of Brevo
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Which one is for you
Pick Chatra if
- Fits if you run a Shopify, WooCommerce or BigCommerce store
- Works for a solo owner who needs one agent seat
Look elsewhere if
- Tight if you stay free, with 5 chats a month
- Skip it if you want email, Facebook Messenger or Instagram, as those aren't on the free plan
- Pricey if you add agents: it is per agent, and the page shows no volume discounts
- Watch out: the Pro plan's extras are only marked in a comparison table
Pick Smartsupp if
- Fits if you run a small WooCommerce or PrestaShop shop and want chat on it
- Works for two or three people sharing chat, since Plus covers 3 for $25 a month billed yearly
Look elsewhere if
- Tight if you stay free, as 25 conversations a month and 14 days of history go quickly
- Not for you if you need a help center, ticketing or phone in the same tool
- Skip it if you want AI included, as Mira is a separate plan from $16 a month for 100 conversations
- Watch out: chatbot workflows and the API need Plus, and more than one website needs Expert at $83
- Watch out: prices exclude VAT, and Solo is $24 billed monthly against $17 a month billed yearly
How we grade them
| 2.2GPAChatraFair | 2.4GPASmartsuppFair | |
|---|---|---|
| Value for money | C$25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category. | BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. |
| Free plan and trial | CA free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card. | CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. |
| Features | CChat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing. | CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. |
| Ease of use | CNo store rating on record. A widget and triggers to set up. | CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. |
| Platforms and integrations | BWeb plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier. | BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. |
| Best for | live chat for an online store | live chat for small European online shops |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatra and Smartsupp. How we grade
Price against what you get
Chatra starts at $25 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Smartsupp starts at $17 a month and scores 2.3.
They score the same, and Smartsupp starts $8 a month lower. Of the other help desk and live chat tools on the chart, 14 score higher than Chatra for less, and 7 score higher than Smartsupp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatra also covers help desk and chatbots.
- Smartsupp also covers AI support agent.
At a glance
| Chatra | Smartsupp | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $25 per agent / month, billed yearly ($31 billed monthly) | $17 per month for 1 operator, billed annually ($24 billed monthly) |
| Free plan | Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month. | 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. |
| Free trial | 10-day free trial of paid plans, no credit card required | 14-day free trial of paid plans, no credit card needed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Chatra | Smartsupp.com, s.r.o. |
| Price read from | chatra.com | smartsupp.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chatra
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Key features
Chatra
- Live chat widget
- Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- Email, Facebook and Instagram
- A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- Visitor list
- A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- Chatbots and triggers
- A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior.
- Mobile apps and API
- iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software.
Smartsupp
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Plans
Chatra
Free$0
One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info.
Essential$25
per agent / month, billed yearly ($31 billed monthly)
Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools.
Pro$33
per agent / month, billed yearly ($41 billed monthly)
Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats.
Smartsupp
Free$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
Ways to pay less
Chatra
No public discounts listed.
Smartsupp
- Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
Common questions
Which is cheaper, Chatra or Smartsupp?
As of Nov 12, 2026, Chatra starts at $25 per agent / month, billed yearly ($31 billed monthly), and Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chatra or Smartsupp?
As of Nov 12, 2026, both Chatra and Smartsupp have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.