Pure Chat vs Smartsupp (2026): which should you pick?
As of Nov 12, 2026, Pure Chat and Smartsupp share a 2.4 GPA, and only Smartsupp has a free plan.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Pure Chat
Live chat for websites with a flat price per plan
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Which one is for you
Pick Pure Chat if
- Fits if two to four people share chat duty on one site
- Works for a small shop that wants a flat monthly price
Look elsewhere if
- Skip it if you want ticketing, a help center or an AI agent, which the pages don't list
- Tight if you run more than one site, since Growth covers one and PRO at $79 is unlimited
- Tight if you send SMS alerts: 100 a month on Growth, 1,000 on PRO
- Watch out: no live demos are offered, so the trial is the only way to look
Pick Smartsupp if
- Fits if you run a small WooCommerce or PrestaShop shop and want chat on it
- Works for two or three people sharing chat, since Plus covers 3 for $25 a month billed yearly
Look elsewhere if
- Tight if you stay free, as 25 conversations a month and 14 days of history go quickly
- Not for you if you need a help center, ticketing or phone in the same tool
- Skip it if you want AI included, as Mira is a separate plan from $16 a month for 100 conversations
- Watch out: chatbot workflows and the API need Plus, and more than one website needs Expert at $83
- Watch out: prices exclude VAT, and Solo is $24 billed monthly against $17 a month billed yearly
How we grade them
| 2.4GPAPure ChatFair | 2.4GPASmartsuppFair | |
|---|---|---|
| Value for money | B$39 a month billed annually covers 4 operators, about $10 each, which is under the cheapest quarter ($19) per head. A solo user still pays all $39, and extra operators are $13. | BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. |
| Free plan and trial | CA 30-day trial of PRO with no credit card. There is no free plan. | CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. |
| Features | CLive chat with unlimited chats, canned responses and mobile apps. The listing's gap: no AI agent, ticketing or help center is listed, so it is a smaller job. | CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. |
| Ease of use | CNo store rating on record, and the widget and triggers need setting up. | CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. |
| Platforms and integrations | BWeb plus iOS and Android apps. Only 2 integrations are listed, and there is no desktop app. | BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. |
| Best for | flat-price live chat for a small team | live chat for small European online shops |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Pure Chat and Smartsupp. How we grade
Price against what you get
Pure Chat starts at $39 a month and scores 2.3 out of 4 on features, ease of use and platforms. Smartsupp starts at $17 a month and scores 2.3.
They score the same, and Smartsupp starts $22 a month lower. Of the other help desk and live chat tools on the chart, 18 score higher than Pure Chat for less, and 7 score higher than Smartsupp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Pure Chat also covers reports.
- Smartsupp also covers shared inbox and AI support agent.
At a glance
| Pure Chat | Smartsupp | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $39 per month for 1 website and 4 operators, billed annually ($49 billed monthly) | $17 per month for 1 operator, billed annually ($24 billed monthly) |
| Free plan | None | 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. |
| Free trial | 30-day free trial of the PRO plan, no credit card required | 14-day free trial of paid plans, no credit card needed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Pure Chat | Smartsupp.com, s.r.o. |
| Price read from | purechat.com | smartsupp.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Pure Chat
- Growth covers one website and 4 operators; more websites need PRO at $79 a month billed annually.
- SMS notifications are capped at 100 a month on Growth and 1,000 on PRO.
- The pages describe live chat only; they list no AI agent, ticketing or help center product.
- The vendor says it does not offer live demos; the 30-day trial is the way to try it.
Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Key features
Pure Chat
- Unlimited chats
- Both plans list unlimited chats and unlimited chat history transcripts, with the plan fee covering a set number of operators.
- Visitor tracking
- A visitors view shows who is on the site, the page they are on, how often they have visited and where they came from.
- Widget editor
- The chat box can be customized for mobile and desktop, including design, size, position, text fields and behavior.
- Mobile apps
- iOS and Android apps let operators answer chats away from a desk, with push notifications.
- Canned responses
- Saved replies can be shared with the team or kept private.
- Triggers and file transfer
- Trigger-based actions and alerts, security roles, file transfer and an email form for when no one is available are listed.
Smartsupp
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Plans
Pure Chat
Growth$39
per month for up to 4 operators, billed annually ($49 monthly)
One website and 100 SMS notifications a month. Extra operators are $13 a month billed annually ($15 monthly). Unlimited chats.
PRO$79
per month for up to 10 operators, billed annually ($99 monthly)
Unlimited websites and 1,000 SMS notifications a month. Extra operators are $8 a month billed annually ($10 monthly). Unlimited chats.
Smartsupp
Free$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
Ways to pay less
Pure Chat
- Annual discount
Lower price when paid annually
The pricing page shows Growth at $39 and PRO at $79 a month paid annually against $49 and $99 paid monthly, and extra operators cost less too.
Smartsupp
- Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
Common questions
Which is cheaper, Pure Chat or Smartsupp?
As of Nov 12, 2026, Smartsupp is cheaper to start with: $17 a month, against $39 a month for Pure Chat. Pure Chat starts at $39 per month for 1 website and 4 operators, billed annually ($49 billed monthly), and Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
Which has a free plan, Pure Chat or Smartsupp?
As of Nov 12, 2026, only Smartsupp has a free plan. Pure Chat does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.