The Smartsupp Insider’s Guide
Everything we know about Smartsupp in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Smartsupp
The Insider’s Guide
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Smartsupp’s own pages.
Made by Smartsupp.com, s.r.o. · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Smartsupp’s own pages, its app-store listings and our grades. Every fact in it is on Smartsupp’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 6 of the 19 other help desk and live chat tools we grade
Smartsupp is a live chat tool from the Czech Republic aimed at online stores, with Messenger, WhatsApp and email handled in the same inbox. Plans are a flat monthly price for a set number of operators, and its Mira AI agent, which answers questions and recommends products, is sold as a separate plan priced by conversations.
To get you started, here are 9 things to know about Smartsupp, taken from its own pages and our grades.
Mira is a separate plan, though, and the listing shows no help center or ticketing.
- 1
Best for live chat for small European online shops
It's priced per account rather than per seat, so it's cheap for a team of three.
- 2
Paid plans start at $17 a month
As its pricing page puts it: $17 per month for 1 operator, billed annually ($24 billed monthly).
- 3
There is a free plan
1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Live chat for online stores
A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- 6
One inbox for several channels
Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- 7
Mira AI agent
Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- 8
A 2.4 GPA, above 6 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Smartsupp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Smartsupp at a glance
- Pricing
- Free plan, from $17 per month for 1 operator, billed annually ($24 billed monthly)
- Free plan
- Yes
- Free trial
- 14-day free trial of paid plans, no credit card needed
- Runs on
- Web, iOS, Android
- Made by
- Smartsupp.com, s.r.o., since 2013
- Category
- Help Desks & Live Chat
- Our grade
- 2.4 GPA, fair
The report card
Best for live chat for small European online shops
Smartsupp is live chat for small online shops, with Messenger, WhatsApp and email in the same inbox and a Mira AI agent that recommends products. It's priced per account rather than per seat, so it's cheap for a team of three. Mira is a separate plan, though, and the listing shows no help center or ticketing.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | Solo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. |
| Free plan and trial | C | A free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. |
| Features | C | Live chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. |
| Ease of use | C | No store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. |
| Platforms and integrations | B | Web, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Smartsupp is for
- Great if you run a small WooCommerce or PrestaShop shop and want chat on it
- Handy when two or three of you share chat, since Plus covers 3 for $25
- Good for shops that want an AI agent recommending products
Who it is not for
- Tight if you stay free, as 25 conversations a month and 14 days of history go quickly
- Not for you if you need a help center or ticketing in the same tool
- Skip it if you want AI included, as Mira is a separate plan from $16 a month
Good to know
Good for
- Small online stores, especially in Europe
- One-person shops that want chat and email in one place
- Stores that want an AI agent to recommend products
Worth knowing
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$17
A month to start. There is a free plan too
Smartsupp has a free plan. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly).
Free
$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo
$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus
$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert
$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate
$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
The free plan
1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
Trying it first
14-day free trial of paid plans, no credit card needed
Read from smartsupp.com on Oct 17, 2026.
Ways to pay less
Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
Stated on smartsupp.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Live chat, WhatsApp and email inbox with the Mira AI shopping agent. Here is what it does, as its own site describes it, and what it covers: public API, AI features, shared inbox, live chat, AI support agent.
The gaps: no help center, ticketing or phone on the listing.
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Where it runs
- Web
- iOS
- Android
What it works with
- WordPress
- WooCommerce
- PrestaShop
- Facebook Messenger
Smartsupp is made by Smartsupp.com, s.r.o., and has been around since 2013.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
6/19
Other help desk and live chat tools it is graded above
Smartsupp's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5.
It stands best on value for money (B, above 12 of 19) and worst on features (C, above 0).
Its paid plans start at $17 a month, against a middle price of $24.17 for the category: 4 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Smartsupp’s own letter is outlined.
- BValue for moneyAbove 12 of 19
- CFree plan and trialAbove 1 of 19
- CFeaturesAbove 0 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Smartsupp is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Smartsupp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $204 a year.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, WordPress, WooCommerce and PrestaShop among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Smartsupp’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Tidio, tawk.to, Crisp, Text by LiveChat and Kommunicate
The 5 tools Smartsupp is most often weighed against, with where each one differs from it.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Only Tidio lists macOS and Windows apps.
- Smartsupp also covers shared inbox.
- Tidio also covers help desk.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- Only tawk.to lists Windows and macOS apps.
- Smartsupp also covers shared inbox.
- tawk.to also covers help desk and help center.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only Crisp lists macOS and Windows apps.
- Crisp also covers help center.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Smartsupp has a free plan. Text by LiveChat does not, though it has a free trial.
- Only Text by LiveChat lists macOS and Windows apps.
- Smartsupp also covers shared inbox.
- 2.2GPA
Kommunicate
Free trial · from $34/mo
AI agents for chat, email and voice with live chat hand-off.
- Smartsupp has a free plan. Kommunicate does not, though it has a free trial.
- Only Smartsupp lists iOS and Android apps.
- Smartsupp also covers shared inbox.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Smartsupp free?
Smartsupp has a free plan. 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
How much does Smartsupp cost?
Smartsupp lists 5 plans. Free: $0.
What platforms does Smartsupp work on?
Smartsupp is available on Web, iOS and Android.
Does Smartsupp offer any discounts?
Smartsupp publicly lists the following: Up to 30% off with annual billing.
Does Smartsupp have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Smartsupp is listed for Web, iOS and Android.
Does Smartsupp have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Smartsupp is listed for Web, iOS and Android.
Is Smartsupp open source?
Smartsupp is not described as open source on its own site, as read on Oct 17, 2026.
Does Smartsupp have an API?
Yes. Smartsupp offers a public API, according to its own site.
What does Smartsupp integrate with?
Smartsupp's listing names WordPress, WooCommerce, PrestaShop, WhatsApp and Facebook Messenger.
Does Smartsupp have a free trial?
Yes. 14-day free trial of paid plans, no credit card needed.
Who makes Smartsupp?
Smartsupp is made by Smartsupp.com, s.r.o. It dates from 2013.
What are the alternatives to Smartsupp?
The closest alternatives to Smartsupp in our directory are Tidio, tawk.to, Crisp, Text by LiveChat and Kommunicate.
How does Smartsupp compare with other help desk and live chat tools?
Smartsupp's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5.
Is Smartsupp good value for money?
ToolGPA grades Smartsupp B for value for money. Its paid plans start at $17 a month, against a middle price of $24.17 for the category: 4 of the 18 others that charge start lower.
Could I make my own version of Smartsupp?
To replace Smartsupp you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Smartsupp’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Smartsupp's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Smartsupp.com, s.r.o. Prices change, so check smartsupp.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Smartsupp, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/smartsupp
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Smartsupp: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/smartsupp
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/smartsupp/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Smartsupp, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Smartsupp’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Smartsupp is a trademark of its owner, and this guide is not made, paid for or approved by Smartsupp.com, s.r.o. Prices and plans change: check smartsupp.com before you buy.