Enchant vs SupportBee (2026): which should you pick?
As of Nov 12, 2026, Enchant grades higher than SupportBee: 2.6 against 2.4 out of 4.0.
Checked Oct 18, 2026 and Nov 12, 2026 · graded Oct 18, 2026 and Nov 12, 2026 by ToolGPA
Enchant grades higher on the free plan and features. SupportBee grades higher on value for money. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Enchant
Shared inbox, live chat and knowledge base for support teams
SupportBee
Email ticketing and shared inbox with a knowledge base and portal
Which one is for you
Pick Enchant if
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Look elsewhere if
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Pick SupportBee if
- Fits if you're a small team moving off a shared Gmail or Outlook login
- Works for software teams who pass bugs on to Linear or GitHub Issues
Look elsewhere if
- Skip it if customers want to reach you by live chat, WhatsApp or social messages
- Not for you if you answer tickets from your phone, as no mobile or desktop app is on record
- Tight if you're on Startup, which allows 1 knowledge base and 1 team
- Watch out: the customer portal and business hours need Enterprise at $21 a seat billed yearly ($25 monthly)
- Watch out: there's no free plan after the 14-day trial
How we grade them
| 2.6GPAEnchantGood | 2.4GPASupportBeeFair | |
|---|---|---|
| Value for money | C$20 a user a month with no annual contract, just above the category's $19 cheaper quarter. | BStartup is $17 a seat a month billed annually ($20 monthly), right on the edge of the cheaper quarter of help desks. That already covers the shared inbox, a knowledge base, the API and satisfaction ratings. The customer portal and business hours need Enterprise at $21, still under the middle. |
| Free plan and trial | BA free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan. | CNo free plan, but a 14-day free trial with no credit card. Two weeks is long enough to run your real support email through it and decide. |
| Features | BShared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing. | CEmail ticketing with assignment to teams then people, private comments, shared drafts, labels, a knowledge base on your own domain, a customer portal, reports and an audit trail. The gap its listing names: no live chat, chatbot or messaging-app inboxes. |
| Ease of use | CNo store rating on record. Channels and workflows to connect. | CNo App Store rating on record. Customers just see email, which keeps their side simple, but you'll route your support address into it and set up teams, labels and snippets first. |
| Platforms and integrations | BWeb, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier. | BWeb only, with Slack, Linear, Notion, Pipedrive, Asana, Trello, GitHub Issues and QuickBooks, plus webhooks and a public API on both plans. No desktop or phone app on record. |
| Best for | a shared inbox with phone and chat, month to month | email support that still looks like email |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Enchant and SupportBee. How we grade
Price against what you get
Enchant starts at $20 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. SupportBee starts at $17 a month for each person and scores 2.3.
Enchant scores higher, and starts $3 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Enchant for less, and 7 score higher than SupportBee for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Enchant also covers live chat, business phone line and whatsApp messaging.
- SupportBee also covers reports.
At a glance
| Enchant | SupportBee | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $20 per user / month, billed monthly | $17 per seat / month, billed annually ($20 billed monthly) |
| Free plan | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting. | None |
| Free trial | 30-day free trial of the paid plan, started from a free account | 14-day free trial, no credit card required |
| Web | ||
| Made by | Senvee Inc. | SupportBee Inc. |
| Price read from | enchant.com | supportbee.com |
| Checked | Nov 12, 2026 | Oct 18, 2026 |
Worth knowing
Enchant
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
SupportBee
- Email is the channel it is built for; the site lists no live chat, chatbot or messaging-app inboxes.
- The customer portal and business hours need the Enterprise plan; Startup includes 1 knowledge base and 1 team.
- The site lists no native desktop or mobile apps; the team works in a browser and through email notifications.
- There is no free plan after the 14-day trial.
Key features
Enchant
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
SupportBee
- Team inbox
- Emails become tickets that can be assigned to a team and then a person, with private comments, shared draft replies, labels and Gmail-style keyboard shortcuts.
- Knowledge base
- A public or private help site with categories, inline images, file uploads, search, your own branding and domain, and an embeddable widget called Hive.
- Customer portal
- Customers open, track and reply to their requests through a private link with no password. Included on the Enterprise plan.
- Teams for departments
- Separate inbox views for groups such as Sales or Billing, which can be made private to their members and admins.
- Reports and audit trail
- Performance reports by agent, team and label, customer satisfaction ratings, and a log of every action taken on a ticket.
- Integrations and API
- Links to project tools such as Linear, Asana and GitHub Issues, CRMs such as Pipedrive, Slack notifications, webhooks and a public API on both plans.
Plans
Enchant
Free$0
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting.
Paid plan$20
per user / month, billed monthly
Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract.
SupportBee
Startup$17
per seat / month, billed annually ($20 billed monthly)
Shared inbox, snippets, 1 knowledge base and 1 team, filters, basic integrations, API access, unlimited email inboxes, satisfaction ratings and audit trails.
Enterprise$21
per seat / month, billed annually ($25 billed monthly)
Everything in Startup plus enterprise integrations, business hours, the customer portal, audit log and data history, and portal access for customer groups.
Ways to pay less
Enchant
No public discounts listed.
SupportBee
- Annual discount
Save 20% with annual billing
SupportBee's pricing page lists a 20% saving on annual billing: Startup is $17 a seat a month billed annually against $20 monthly, and Enterprise $21 against $25.
Common questions
Which is cheaper, Enchant or SupportBee?
As of Nov 12, 2026, SupportBee is cheaper to start with: $17 a month for each person, against $20 a month for each person for Enchant. Enchant starts at $20 per user / month, billed monthly, and SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
Which has a free plan, Enchant or SupportBee?
As of Nov 12, 2026, only Enchant has a free plan. SupportBee does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.