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Helpwise alternatives · Help Desks

Self-hosted alternatives to Helpwise

The Helpwise listing does not say it can be self-hosted. 12 of the 92 other help desk and live chat tools in this directory can be self-hosted, according to their own sites.

Helpwise is a paid product with a free trial, starting at $12 per user / month, billed annually ($15 billed monthly). 7 of them are free or have a free plan.

12 tools · Listings checked up to Nov 13, 2026 · Where the facts come from

How each one differs from Helpwise

  1. FreeScout

    Free open-source help desk and shared mailbox you host yourself

    • FreeScout is free. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • FreeScout has a free plan. Helpwise does not, though it has a free trial.
    • FreeScout is open source and self-hostable, according to its own site.
    FreeScout vs HelpwiseFreeScout pricing and details

  2. Deskpro

    Help desk for cloud or self-hosted use, with seat minimums

    • Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Deskpro is self-hostable, according to its own site.
    • Deskpro also covers AI support agent.
    • Helpwise also covers shared inbox.
    Deskpro pricing and details

  3. Zammad

    Open-source help desk, hosted in Germany or run on your own server

    • Zammad starts at €7 per agent / month, billed annually (€9 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Zammad has a free plan. Helpwise does not, though it has a free trial.
    • Only Helpwise lists iOS and Android apps.
    • Zammad is open source and self-hostable, according to its own site.
    Zammad pricing and details

  4. Jitbit Help Desk

    Ticketing system with cloud plans and a self-hosted license

    • Jitbit Help Desk starts at $24.92 per month for 1 agent, billed annually ($29 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Jitbit Help Desk is self-hostable, according to its own site.
    • Jitbit Help Desk also covers ticketing.
    • Helpwise also covers shared inbox.
    Jitbit Help Desk pricing and details

  5. Chatwoot

    Open-source support inbox you can self-host or use in the cloud

    • Chatwoot starts at $19 per agent / month, billing term not stated. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Chatwoot has a free plan. Helpwise does not, though it has a free trial.
    • Chatwoot is open source and self-hostable, according to its own site.
    • Chatwoot also covers AI support agent.
    Chatwoot pricing and details

  6. UVdesk

    Open-source help desk for online stores with hosted Pro and Enterprise

    • UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • UVdesk has a free plan. Helpwise does not, though it has a free trial.
    • Only Helpwise lists iOS and Android apps.
    • UVdesk is open source and self-hostable, according to its own site.
    UVdesk pricing and details

  7. SupportPal

    Self-hosted help desk with flat pricing and unlimited agents

    • SupportPal starts at $29.95 per month, self-hosted license for unlimited operators. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Only Helpwise lists iOS and Android apps.
    • SupportPal is self-hostable, according to its own site.
    • SupportPal also covers ticketing.
    SupportPal pricing and details

  8. HelpSpot

    Help desk with one flat annual price, hosted or self-hosted

    • HelpSpot starts at $899 per year for 3 agents. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Only Helpwise lists iOS and Android apps.
    • HelpSpot is self-hostable, according to its own site.
    • HelpSpot also covers surveys and reports.
    HelpSpot pricing and details

  9. osTicket

    Open-source support ticketing, self-hosted or as a cloud edition

    • osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • osTicket has a free plan. Helpwise does not, though it has a free trial.
    • Only Helpwise lists iOS and Android apps.
    • osTicket is open source and self-hostable, according to its own site.
    osTicket pricing and details

  10. Hesk

    PHP help desk you host yourself, or a flat-fee cloud version

    • Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Hesk has a free plan. Helpwise does not, though it has a free trial.
    • Only Helpwise lists iOS and Android apps.
    • Hesk is self-hostable, according to its own site.
    Hesk pricing and details

  11. Faveo Helpdesk

    Help desk and service desk, cloud-hosted or self-hosted

    • Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Faveo Helpdesk has a free plan. Helpwise does not, though it has a free trial.
    • Only Helpwise lists iOS and Android apps.
    • Faveo Helpdesk is open source and self-hostable, according to its own site.
    Faveo Helpdesk pricing and details

  12. Tiledesk

    Open-source live chat and AI agent builder for support teams

    • Tiledesk starts at €124 per month for 3 users, billed annually (€149 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
    • Only Helpwise lists iOS and Android apps.
    • Tiledesk is open source and self-hostable, according to its own site.
    • Tiledesk also covers AI support agent, whatsApp messaging and chatbots.
    Tiledesk pricing and details

Common questions

Is there a self-hosted alternative to Helpwise?

Yes. FreeScout, Deskpro, Zammad, Jitbit Help Desk, Chatwoot, UVdesk, SupportPal, HelpSpot and 4 more can be self-hosted, according to their own sites.

Can Helpwise be self-hosted?

The Helpwise listing does not say it can be self-hosted. The listing was checked on Oct 17, 2026 against the pages it cites.

Which of these help desk and live chat tools are free?

FreeScout, Zammad, Chatwoot, UVdesk, osTicket, Hesk and Faveo Helpdesk are free or have a free plan.

When was this checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.

This page is built from the listings. A tool is here because its listing says so, and the order is how close each is to Helpwise: the alternatives its listing names first, then the tools that share the most features with it.