Elevio vs Helpwise (2026): which should you pick?
As of Nov 13, 2026, Helpwise grades higher than Elevio: 2.6 against 2.0 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Helpwise grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Elevio
In-app help assistant and knowledge base for web products
Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
Which one is for you
Pick Elevio if
- Fits if you want help articles shown inside your web app
- Works for teams that already have a help desk
Look elsewhere if
- Pricey if you are small, because the cheapest plan is $125 a month
- Tight if you have a bigger team, as seats cap at 3, 5 and 10
- Skip it if you want reporting or help desk integrations, since they need Regular at $189
- Not for you if you want ticketing, as it is not a help desk
Pick Helpwise if
- Fits if your support still lives in a shared Gmail or Outlook inbox
- Works for sales and ops teams of 2 to 10 who work in HubSpot or Pipedrive
Look elsewhere if
- Not for you if you work alone, since every plan needs at least 2 seats, and Advanced needs 3
- Tight if you're on Standard: 3 inboxes, 15 saved replies, 3 rules, no WhatsApp or SMS, and a 10-user cap
- Pricey if you want the chatbot and calls included, as that takes Advanced at $39 a user; on Premium they're $10 and $5 add-ons
- Watch out: 3 more inboxes cost $49 a month on top of your plan
- Skip it if you want a free plan: after the 7-day trial you pay
How we grade them
| 2.0GPAElevioFair | 2.6GPAHelpwiseGood | |
|---|---|---|
| Value for money | C$125 a month for 3 seats billed yearly, about $42 a seat, around the dearer quarter of $45. | BStandard is $12 a user a month billed yearly ($15 monthly), inside the cheaper quarter of help desks. It's sold for at least 2 users, so one person pays $24. WhatsApp, SMS, Instagram and calls need Premium at $23, still under the middle. |
| Free plan and trial | DA 14-day trial, with no word on whether a card is needed. No free plan. | CA 7-day free trial of every plan, and then you pay. There's no free plan to stay on. |
| Features | CAn embedded assistant, a point-and-click tool, a hosted knowledge base and reporting. It works alongside a help desk and does not replace one. | BShared inboxes for Gmail, Microsoft 365, chat, Facebook, Instagram, WhatsApp and SMS, a help center, assignment rules, CSAT, SLAs, a chatbot and calls. Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced. |
| Ease of use | CNo store rating on record. You add a snippet and build the articles and modules. | CNo store rating on record. Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup. |
| Platforms and integrations | BWeb only, with Freshdesk, Help Scout, Groove, Slack, WordPress and Dixa. | BWeb, iPhone and Android, with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. No desktop app, so it stops at a B. |
| Best for | in-app help and a knowledge base | moving support off a shared Gmail address |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Elevio and Helpwise. How we grade
Price against what you get
Elevio starts at $125 a month and scores 2.3 out of 4 on features, ease of use and platforms. Helpwise starts at $12 a month for each person and scores 2.7.
Helpwise scores higher and starts $113 a month lower. Of the other help desk and live chat tools on the chart, 33 score higher than Elevio for less, and 1 scores higher than Helpwise for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Elevio also covers wiki and reports.
- Helpwise also covers shared inbox, help desk and live chat.
At a glance
| Elevio | Helpwise | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $125 per month for up to 3 seats, billed annually ($155 monthly) | $12 per user / month, billed annually ($15 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial | 7-day free trial of every plan |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Elevio Pty. Ltd. | SaaS Labs, Inc. |
| Price read from | elev.io | helpwise.io |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Elevio
- Each plan caps team members at 3, 5 or 10; larger needs go through enterprise plans on request.
- Plans include 1,000,000 page views, as stated on the pricing page.
- Reporting, help desk integrations and a customized hosted KB need the Regular plan or higher.
- It is a knowledge base and in-app help layer, not a ticketing system, so it works alongside a help desk.
Helpwise
- Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users.
- Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium.
- Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month.
- There is no free plan after the 7-day trial.
Key features
Elevio
- Embedded assistant
- A help widget placed in a site or app that shows suggested articles and search, with a JavaScript API for customizing it.
- Visualizer
- A point-and-click tool for adding contextual helpers and hotspots to pages without code.
- Hosted knowledge base
- A hosted help site is available, basic on Starter and customized from the Regular plan.
- Content sync
- Pulls articles from third-party systems such as help desks and WordPress; automatic syncing is a Premium feature.
- Support ticket modules
- Modules for support tickets, custom forms and ticket deflection let users reach the help desk from inside the assistant.
- Reporting
- Reporting on how people use the help content is included from the Regular plan.
Helpwise
- Shared team inboxes
- Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection.
- Knowledge base
- A help center for customers to look up answers, included from the Standard plan.
- Automation and assignment
- Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment.
- Helpwise AI
- AI help with drafting and summarizing replies from Premium, and automatic prioritization of conversations on Advanced.
- Cloud phone and chatbot
- Calls and a website chatbot in the same inbox, sold as add-ons on Premium and included on Advanced.
- Mobile apps
- Apps for iOS and Android alongside the web app.
Plans
Elevio
Starter$125
per month for up to 3 seats, billed annually ($155 monthly)
Unlimited articles, visualizer point-and-click tool, basic modules and a basic hosted knowledge base.
Regular$189
per month for up to 5 seats, billed annually ($229 monthly)
Adds help desk integrations, article interlinking and permissions, advanced modules, a customized hosted KB and reporting.
Premium$389
per month for up to 10 seats, billed annually ($469 monthly)
Adds article auto-syncing, multi-lingual content and priority support.
Helpwise
Standard$12
per user / month, billed annually ($15 billed monthly)
2 to 10 users, 3 shared inboxes, 15 saved replies, a help center, email, live chat and Facebook, 3 automation rules and standard analytics.
Premium$23
per user / month, billed annually ($29 billed monthly)
From 2 users. 10 shared inboxes, WhatsApp, SMS, calling and Instagram, 25 automation rules, CSAT surveys, all integrations and AI reply help.
Advanced$39
per user / month, billed annually ($49 billed monthly)
From 3 users. 30 shared inboxes, unlimited rules, SLAs, load-balanced assignment, AI prioritization, chatbot and calling included, and SSO.
EnterpriseCustom
Custom integrations, SSO, team onboarding and training, and a dedicated account manager. Priced on request.
Ways to pay less
Elevio
No public discounts listed.
Helpwise
- Annual discount
Save 20% with annual billing
Helpwise's pricing page lists a 20% saving on annual billing: Standard is $12 per user a month billed annually against $15 monthly.
Common questions
Which is cheaper, Elevio or Helpwise?
As of Nov 13, 2026, Elevio starts at $125 per month for up to 3 seats, billed annually ($155 monthly), and Helpwise starts at $12 per user / month, billed annually ($15 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Elevio or Helpwise?
As of Nov 13, 2026, neither Elevio nor Helpwise has a free plan. Both have a free trial.
Which platforms do Elevio and Helpwise run on?
As of Nov 13, 2026, only Helpwise lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.