Chatbase vs Elevio (2026): which should you pick?
As of Nov 13, 2026, Chatbase and Elevio share a 2.0 GPA, neither has a free plan, and Chatbase starts cheaper, at $32 a month against $125 a month.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Chatbase grades higher on the free plan. Elevio grades higher on value for money. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chatbase
Build AI support agents trained on your content, priced by credits
Elevio
In-app help assistant and knowledge base for web products
Which one is for you
Pick Chatbase if
- Fits if you want an AI agent on your site trained on your own help docs
- Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120
Look elsewhere if
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone with no API
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
- Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
- Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record
Pick Elevio if
- Fits if you want help articles shown inside your web app
- Works for teams that already have a help desk
Look elsewhere if
- Pricey if you are small, because the cheapest plan is $125 a month
- Tight if you have a bigger team, as seats cap at 3, 5 and 10
- Skip it if you want reporting or help desk integrations, since they need Regular at $189
- Not for you if you want ticketing, as it is not a help desk
How we grade them
| 2.0GPAChatbaseFair | 2.0GPAElevioFair | |
|---|---|---|
| Value for money | DHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400. | C$125 a month for 3 seats billed yearly, about $42 a seat, around the dearer quarter of $45. |
| Free plan and trial | CA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan. | DA 14-day trial, with no word on whether a card is needed. No free plan. |
| Features | CIt covers the AI agent job: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center. | CAn embedded assistant, a point-and-click tool, a hosted knowledge base and reporting. It works alongside a help desk and does not replace one. |
| Ease of use | CNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it. | CNo store rating on record. You add a snippet and build the articles and modules. |
| Platforms and integrations | BA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard. | BWeb only, with Freshdesk, Help Scout, Groove, Slack, WordPress and Dixa. |
| Best for | building an AI agent from your own docs | in-app help and a knowledge base |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatbase and Elevio. How we grade
Price against what you get
Chatbase starts at $32 a month and scores 2.3 out of 4 on features, ease of use and platforms. Elevio starts at $125 a month and scores 2.3.
They score the same, and Chatbase starts $93 a month lower. Of the other help desk and live chat tools on the chart, 23 score higher than Chatbase for less, and 33 score higher than Elevio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatbase also covers help desk and AI support agent.
- Elevio also covers wiki, reports and help center.
At a glance
| Chatbase | Elevio | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $32 per month for 700 message credits, billed annually ($40 billed monthly) | $125 per month for up to 3 seats, billed annually ($155 monthly) |
| Free plan | None | None |
| Free trial | 7-day trial of the Hobby, Standard or Pro plan | 14-day free trial |
| Web | ||
| Made by | Chatbase Inc. | Elevio Pty. Ltd. |
| Price read from | chatbase.co | elev.io |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Chatbase
- Every plan includes one AI agent; more cost $25 per agent a month.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $99 a month.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
Elevio
- Each plan caps team members at 3, 5 or 10; larger needs go through enterprise plans on request.
- Plans include 1,000,000 page views, as stated on the pricing page.
- Reporting, help desk integrations and a customized hosted KB need the Regular plan or higher.
- It is a knowledge base and in-app help layer, not a ticketing system, so it works alongside a help desk.
Key features
Chatbase
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
Elevio
- Embedded assistant
- A help widget placed in a site or app that shows suggested articles and search, with a JavaScript API for customizing it.
- Visualizer
- A point-and-click tool for adding contextual helpers and hotspots to pages without code.
- Hosted knowledge base
- A hosted help site is available, basic on Starter and customized from the Regular plan.
- Content sync
- Pulls articles from third-party systems such as help desks and WordPress; automatic syncing is a Premium feature.
- Support ticket modules
- Modules for support tickets, custom forms and ticket deflection let users reach the help desk from inside the assistant.
- Reporting
- Reporting on how people use the help content is included from the Regular plan.
Plans
Chatbase
Hobby$32
per month for 700 message credits, billed annually ($40 monthly)
1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.
Standard$120
per month for 4,000 message credits, billed annually ($150 monthly)
3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.
Pro$400
per month for 15,000 message credits, billed annually ($500 monthly)
5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.
EnterpriseCustom
Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.
Elevio
Starter$125
per month for up to 3 seats, billed annually ($155 monthly)
Unlimited articles, visualizer point-and-click tool, basic modules and a basic hosted knowledge base.
Regular$189
per month for up to 5 seats, billed annually ($229 monthly)
Adds help desk integrations, article interlinking and permissions, advanced modules, a customized hosted KB and reporting.
Premium$389
per month for up to 10 seats, billed annually ($469 monthly)
Adds article auto-syncing, multi-lingual content and priority support.
Ways to pay less
Chatbase
- Annual discount
20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
Elevio
No public discounts listed.
Common questions
Which is cheaper, Chatbase or Elevio?
As of Nov 13, 2026, Chatbase is cheaper to start with: $32 a month, against $125 a month for Elevio. Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly), and Elevio starts at $125 per month for up to 3 seats, billed annually ($155 monthly).
Which has a free plan, Chatbase or Elevio?
As of Nov 13, 2026, neither Chatbase nor Elevio has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.