The Helpwise Insider’s Guide
Everything we know about Helpwise in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Helpwise
The Insider’s Guide
Shared inbox for email, chat, WhatsApp and SMS with a help center
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Helpwise’s own pages.
Made by SaaS Labs, Inc. · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Helpwise’s own pages, its app-store listings and our grades. Every fact in it is on Helpwise’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 12 of the 19 other help desk and live chat tools we grade
Helpwise is a shared inbox for support, sales and operations teams that gathers Gmail and Microsoft 365 email, live chat, social messages, WhatsApp, SMS and calls in one place. It adds a knowledge base, automation rules, satisfaction surveys and AI reply help, and is priced per user with small seat minimums.
To get you started, here are 9 things to know about Helpwise, taken from its own pages and our grades.
Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup.
- 1
Best for moving support off a shared Gmail address
Helpwise turns a shared Gmail or Outlook address into a proper team inbox, with chat, Facebook, a help center and assignment rules from $12 a person.
- 2
Paid plans start at $12 a month for each person
As its pricing page puts it: $12 per user / month, billed annually ($15 billed monthly).
- 3
You can try it first
7-day free trial of every plan
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Shared team inboxes
Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection.
- 6
Knowledge base
A help center for customers to look up answers, included from the Standard plan.
- 7
Automation and assignment
Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment.
- 8
A 2.6 GPA, above 12 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Helpwise you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Helpwise at a glance
- Pricing
- Free trial, from $12 per user / month, billed annually ($15 billed monthly)
- Free plan
- No
- Free trial
- 7-day free trial of every plan
- Runs on
- Web, iOS, Android
- Made by
- SaaS Labs, Inc., since 2019
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for moving support off a shared Gmail address
Helpwise turns a shared Gmail or Outlook address into a proper team inbox, with chat, Facebook, a help center and assignment rules from $12 a person. It's cheap and does the job. WhatsApp, SMS, calls and Instagram need Premium at $23, though, and every plan needs at least two seats.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | Standard is $12 a user a month billed yearly ($15 monthly), inside the cheaper quarter of help desks. It's sold for at least 2 users, so one person pays $24. WhatsApp, SMS, Instagram and calls need Premium at $23, still under the middle. |
| Free plan and trial | C | A 7-day free trial of every plan, and then you pay. There's no free plan to stay on. |
| Features | B | Shared inboxes for Gmail, Microsoft 365, chat, Facebook, Instagram, WhatsApp and SMS, a help center, assignment rules, CSAT, SLAs, a chatbot and calls. Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced. |
| Ease of use | C | No store rating on record. Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup. |
| Platforms and integrations | B | Web, iPhone and Android, with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. No desktop app, so it stops at a B. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Helpwise is for
- Great if your support still lives in a shared Gmail or Outlook inbox
- Handy when you want a help center and a team inbox for a few dollars a person
- Good for sales and ops teams that live in HubSpot or Pipedrive
Who it is not for
- Not for you if you work alone, since every plan needs at least 2 seats
- Tight if you're on Standard, with 3 inboxes, 3 rules and no WhatsApp or SMS
- Pricey if you want the chatbot and calls included, as that takes Advanced at $39 a user
Good to know
Good for
- Small teams moving support off a shared Gmail or Outlook address
- Teams that answer customers on WhatsApp and SMS as well as email
- Businesses that want CRM links such as HubSpot or Pipedrive
Worth knowing
- Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users.
- Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium.
- Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month.
- There is no free plan after the 7-day trial.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$12
A month to start, for each person
Helpwise is a paid product with a free trial, starting at $12 per user / month, billed annually ($15 billed monthly).
Standard
$12
per user / month, billed annually ($15 billed monthly)
2 to 10 users, 3 shared inboxes, 15 saved replies, a help center, email, live chat and Facebook, 3 automation rules and standard analytics.
Premium
$23
per user / month, billed annually ($29 billed monthly)
From 2 users. 10 shared inboxes, WhatsApp, SMS, calling and Instagram, 25 automation rules, CSAT surveys, all integrations and AI reply help.
Advanced
$39
per user / month, billed annually ($49 billed monthly)
From 3 users. 30 shared inboxes, unlimited rules, SLAs, load-balanced assignment, AI prioritization, chatbot and calling included, and SSO.
Enterprise
Custom
Custom integrations, SSO, team onboarding and training, and a dedicated account manager. Priced on request.
Trying it first
7-day free trial of every plan
Read from helpwise.io on Oct 17, 2026.
Ways to pay less
Annual discount
Save 20% with annual billing
Helpwise's pricing page lists a 20% saving on annual billing: Standard is $12 per user a month billed annually against $15 monthly.
Stated on helpwise.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Shared inbox for email, chat, WhatsApp and SMS with a help center. Here is what it does, as its own site describes it, and what it covers: AI features, shared inbox, help desk, live chat, help center.
Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced.
- Shared team inboxes
- Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection.
- Knowledge base
- A help center for customers to look up answers, included from the Standard plan.
- Automation and assignment
- Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment.
- Helpwise AI
- AI help with drafting and summarizing replies from Premium, and automatic prioritization of conversations on Advanced.
- Cloud phone and chatbot
- Calls and a website chatbot in the same inbox, sold as add-ons on Premium and included on Advanced.
- Mobile apps
- Apps for iOS and Android alongside the web app.
Where it runs
- Web
- iOS
- Android
What it works with
- HubSpot
- Pipedrive
- Shopify
- Slack
- Zapier
- Asana
- ClickUp
- Jira
Helpwise is made by SaaS Labs, Inc., and has been around since 2019.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
12/19
Other help desk and live chat tools it is graded above
Helpwise's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $12 a month for each person, against a middle price of $24.17 for the category: 2 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Helpwise’s own letter is outlined.
- BValue for moneyAbove 12 of 19
- CFree plan and trialAbove 1 of 19
- BFeaturesAbove 9 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Helpwise is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Helpwise you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $144 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, HubSpot, Pipedrive and Shopify among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Helpwise’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Front, Help Scout, Freshdesk, Trengo and Missive
The 5 tools Helpwise is most often weighed against, with where each one differs from it.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Front lists macOS and Windows apps.
- Helpwise also covers help desk, live chat and help center.
- Front also covers workflow automation.
- 2.2GPA
Help Scout
Free plan · from $25/mo
Shared inbox and help desk with a knowledge base and AI answers.
- Help Scout has a free plan. Helpwise does not, though it has a free trial.
- Helpwise also covers help desk, live chat and help center.
- Help Scout also covers workflow automation, AI agents and reports.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Helpwise also covers live chat.
- Freshdesk also covers reports and AI support agent.
- 2.2GPA
Trengo
Free trial · from €299/mo
Shared inbox for WhatsApp, email and chat with AI agents, in euros.
- Only Helpwise lists iOS and Android apps.
- Helpwise also covers help desk.
- Trengo also covers AI support agent.
- 2.6GPA
Missive
Free trial · from $14/mo
Team email client with shared inboxes, internal chat and rules.
- Only Missive lists macOS and Windows apps.
- Helpwise also covers help desk, live chat and help center.
- Missive also covers tasks, email client and workflow automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Helpwise free?
No, Helpwise is a paid product, but you can try it first. 7-day free trial of every plan.
How much does Helpwise cost?
Helpwise lists 4 plans. Standard: $12 per user / month, billed annually ($15 billed monthly).
What platforms does Helpwise work on?
Helpwise is available on Web, iOS and Android.
Does Helpwise offer any discounts?
Helpwise publicly lists the following: Save 20% with annual billing.
Does Helpwise have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Helpwise is listed for Web, iOS and Android.
Does Helpwise have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Helpwise is listed for Web, iOS and Android.
Is Helpwise open source?
Helpwise is not described as open source on its own site, as read on Oct 17, 2026.
What does Helpwise integrate with?
Helpwise's listing names HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira.
Who makes Helpwise?
Helpwise is made by SaaS Labs, Inc. It dates from 2019.
What are the alternatives to Helpwise?
The closest alternatives to Helpwise in our directory are Front, Help Scout, Freshdesk, Trengo and Missive.
How does Helpwise compare with other help desk and live chat tools?
Helpwise's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
Is Helpwise good value for money?
ToolGPA grades Helpwise B for value for money. Its paid plans start at $12 a month for each person, against a middle price of $24.17 for the category: 2 of the 18 others that charge start lower.
Could I make my own version of Helpwise?
To replace Helpwise you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Helpwise’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Helpwise's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SaaS Labs, Inc. Prices change, so check helpwise.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Helpwise, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/helpwise
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Helpwise: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/helpwise
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/helpwise/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Helpwise, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Helpwise’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Helpwise is a trademark of its owner, and this guide is not made, paid for or approved by SaaS Labs, Inc. Prices and plans change: check helpwise.io before you buy.