Help Desks & Live Chat
Help desk and live chat tools for Microsoft Teams
13 of the 67 help desk and live chat tools in this directory name Microsoft Teams as an integration.
A listing names at most eight integrations, so this is what each tool chose to show rather than everything it connects to. 2 of them are free or have a free plan.
Listings checked up to Nov 12, 2026 · Where the facts come from
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| FreshdeskEmail ticketing help desk with a knowledge base and AI agents | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| DeskproHelp desk for cloud or self-hosted use, with seat minimums | From $39/mo | No | Web, iOS, Android |
| FreshserviceIT service desk for employee requests, assets and changes | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| PlainSupport platform for B2B teams, built around Slack and AI agents | Free trial · from $45/mo | Trial only | Web |
| PylonB2B support platform that works across Slack, Teams and email | Free trial · from $89/yr | Trial only | Web |
| HappyFoxTicketing help desk with SLAs, a knowledge base and add-on AI | Free trial · from $24/mo | Trial only | Web |
| EnchantShared inbox, live chat and knowledge base for support teams | Free plan · from $20/mo | Yes | Web |
| ThenaTicketing and AI support agents for B2B teams working in Slack | From $29/mo | No | Web |
| UnthreadAI helpdesk that tracks support requests in Slack and Teams | Free trial · from $85/mo | Trial only | Web |
| Desk365Help desk built around Microsoft Teams, with a lifetime free plan | Free plan · from $12/mo | Yes | Web |
| Five9Cloud contact center for voice and digital channels, sold in bundles | From $119/mo | No | Web |
| Jitbit Help DeskTicketing system with cloud plans and a self-hosted license | Free trial · from $24.92/mo | Trial only | Web, iOS, Android |
| BoldDeskHelp desk with per-agent pricing or unlimited agents plus AI credits | Free trial · from $35/mo | Trial only | Web, iOS, Android |
Common questions
Which help desk and live chat tools work with Microsoft Teams?
13 of the 67 help desk and live chat tools in this directory name Microsoft Teams as an integration. They are Freshdesk, Deskpro, Freshservice, Plain, Pylon, HappyFox, Enchant, Thena, Unthread, Desk365, Five9, Jitbit Help Desk and BoldDesk.
Are these the only help desk and live chat tools that work with Microsoft Teams?
Probably not. A listing names at most eight integrations, so a tool that connects to Microsoft Teams may still not say so among the eight it chose. 54 of the 67 help desk and live chat tools here do not name it; that is a "does not say", not a "cannot". Check the vendor's own integrations page before you rule one out.
Which of these help desk and live chat tools are free?
Enchant and Desk365 are free or have a free plan.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and each listing names the pages it was read from.