Acquire review (2026): is it worth it?
Customer support platform with live chat, SMS, email and video
Black Friday: is there a Acquire sale?
Acquire report card
Weak · out of 4.0 · graded Nov 12, 2026
Best for chat, SMS and email in one agent workspace
Acquire puts live chat, SMS, email and video calling in one workspace for support teams. It shows no prices, and the pricing page lists a bot and cross-channel conversations as coming soon.
Who Acquire is for
- Fits if your support team wants chat, SMS and email in one workspace
- Works for teams that sometimes need a video session with a customer
Who Acquire is not for
- Skip it if you want a price on the page, as none is shown
- Watch out: the bot, cross-channel conversations, video recording and task management are listed as coming soon
- Not for you if you need to know the trial terms, because they aren't stated
- Watch out: tailored professional services are sold separately
Why Acquire gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published; the page points to sales or a demo.
- DFree plan and trialA free trial is offered but its length and terms aren't stated. No free plan.
- CFeaturesLive messaging, workflows, queues, SLAs, video and reporting. A bot, cross-channel conversations and task management are marked coming soon.
- CEase of useNo store rating on record. Workflows and routing queues to set up.
- CPlatforms and integrationsWeb only, and the listing names no integrations.
What these grades rest on. Graded from this listing, whose facts were read from Acquire's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/acquire#review"><img src="https://toolgpa.com/badge/acquire.svg" alt="Acquire: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Acquire stands among help desk and live chat tools
Acquire's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on value for money (C, above 18 of 66) and worst on free plan and trial (D, above 11).
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Acquire’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- DFree plan and trialAbove 11 of 66, level with 6
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- CPlatforms and integrationsAbove 0 of 66, level with 5
Keep Acquire, or make your own?
Keep it
To replace Acquire you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- Video calls.
- A chat box on your site that reaches you the moment a customer types.
- Hooks into the device itself: widgets.
What this rests on. Acquire’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Acquire?
Acquire is a customer support platform that brings live messaging, SMS, email and live video into one agent view. Workflows, queues, SLAs and routing rules decide which agent gets each conversation. It also sells custom integrations and professional services.
Worth knowing
- No prices are published; the pricing page lists features under a self-service and an integrated solution and points to contacting sales or booking a demo.
- The pricing page marks a bot, cross-channel conversations, video recording and task management as coming soon.
- The free trial is offered on the site, but its length and terms are not stated on the pages read.
- Tailored professional services are sold separately.
Key features
- Live messaging
- A chat widget for websites, with SMS and email channels in the same conversation view.
- Unified agent view
- Shows the whole conversation history and customer information in one place and lets an agent switch between chat, SMS and email.
- Workflows and API
- API-based workflows bring customer information from other systems into the conversation and drive prioritization and self-service.
- Queues, SLAs and routing
- Customers can be prioritized by type, wait time or custom attributes, with SLA alerts and several routing setups.
- Video support
- A live video session can be launched from a chat on either the agent's or the customer's side.
- Reporting
- The pricing page lists reporting and customer-data import and export among its features.
Acquire pricing
We could not confirm Acquire’s current pricing from its own site, so we are not listing plans here. See acquire.io for current prices.
Acquire alternatives
- Acquire vs Text by LiveChat
Free trial · from $19/mo
- Acquire vs Olark
Free trial · from $29/mo
- Acquire vs HelpCrunch
Free trial · from $12/mo
- Acquire vs tawk.to
Free plan · from $29/mo
Common questions
Does Acquire have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Acquire is listed for Web.
Does Acquire have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Acquire is listed for Web.
Is Acquire open source?
Acquire is not described as open source on its own site, as read on Nov 12, 2026.
Does Acquire have an API?
Yes. Acquire offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.