Acquire vs Text by LiveChat (2026): which should you pick?
As of Nov 12, 2026, Text by LiveChat grades higher than Acquire: 2.4 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Text by LiveChat grades higher on the free plan and platforms. They get the same grade on value for money, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Acquire
Customer support platform with live chat, SMS, email and video
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Which one is for you
Pick Acquire if
- Fits if your support team wants chat, SMS and email in one workspace
- Works for teams that sometimes need a video session with a customer
Look elsewhere if
- Skip it if you want a price on the page, as none is shown
- Watch out: the bot, cross-channel conversations, video recording and task management are listed as coming soon
- Not for you if you need to know the trial terms, because they aren't stated
- Watch out: tailored professional services are sold separately
Pick Text by LiveChat if
- Fits if you sell online and want chat that shows what a shopper has in their cart
- Works for teams who answer from desktops as well as phones
Look elsewhere if
- Pricey if you need unlimited chat history or multilingual chat, as both wait on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
- Watch out: Essential gives 5 AI reply suggestions per user a month, tracks 50 live visitors and allows 3 campaigns
- Skip it if you're on an older LiveChat plan and want Text features, as they aren't part of those plans
How we grade them
| 1.8GPAAcquireWeak | 2.4GPAText by LiveChatFair | |
|---|---|---|
| Value for money | CNo price is published; the page points to sales or a demo. | CEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. |
| Free plan and trial | DA free trial is offered but its length and terms aren't stated. No free plan. | CA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. |
| Features | CLive messaging, workflows, queues, SLAs, video and reporting. A bot, cross-channel conversations and task management are marked coming soon. | CWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. |
| Ease of use | CNo store rating on record. Workflows and routing queues to set up. | CNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. |
| Platforms and integrations | CWeb only, and the listing names no integrations. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. |
| Best for | chat, SMS and email in one agent workspace | website chat with an AI agent included |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Acquire and Text by LiveChat. How we grade
Where they differ
- Acquire also covers shared inbox, workflow automation and video calls.
- Text by LiveChat also covers help desk and AI support agent.
At a glance
| Acquire | Text by LiveChat | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | Not published | $19 per user / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | The site offers a free trial; its length is not stated | 14-day free trial of Essential or Growth, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Acquire | Text, Inc. |
| Price read from | Not confirmed | livechat.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Acquire
- No prices are published; the pricing page lists features under a self-service and an integrated solution and points to contacting sales or booking a demo.
- The pricing page marks a bot, cross-channel conversations, video recording and task management as coming soon.
- The free trial is offered on the site, but its length and terms are not stated on the pages read.
- Tailored professional services are sold separately.
Text by LiveChat
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
Key features
Acquire
- Live messaging
- A chat widget for websites, with SMS and email channels in the same conversation view.
- Unified agent view
- Shows the whole conversation history and customer information in one place and lets an agent switch between chat, SMS and email.
- Workflows and API
- API-based workflows bring customer information from other systems into the conversation and drive prioritization and self-service.
- Queues, SLAs and routing
- Customers can be prioritized by type, wait time or custom attributes, with SLA alerts and several routing setups.
- Video support
- A live video session can be launched from a chat on either the agent's or the customer's side.
- Reporting
- The pricing page lists reporting and customer-data import and export among its features.
Text by LiveChat
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Acquire
Pricing could not be confirmed. See acquire.io.
Text by LiveChat
Essential$19
per user / month, billed annually ($25 billed monthly)
Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history.
Growth$79
per user / month, billed annually ($99 billed monthly)
Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports.
EnterpriseCustom
Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales.
Ways to pay less
Acquire
No public discounts listed.
Text by LiveChat
- Annual discount
About 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
Common questions
Which is cheaper, Acquire or Text by LiveChat?
As of Nov 12, 2026, Acquire has no price we could confirm, and Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
Which has a free plan, Acquire or Text by LiveChat?
As of Nov 12, 2026, neither Acquire nor Text by LiveChat has a free plan. Both have a free trial.
Which platforms do Acquire and Text by LiveChat run on?
As of Nov 12, 2026, only Text by LiveChat lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.