The Acquire Insider’s Guide
Everything we know about Acquire in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Acquire
The Insider’s Guide
Customer support platform with live chat, SMS, email and video
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Acquire’s own pages.
Made by Acquire · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Acquire’s own pages, its app-store listings and our grades. Every fact in it is on Acquire’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 3 of the 66 other help desk and live chat tools we grade
Acquire is a customer support platform that brings live messaging, SMS, email and live video into one agent view. Workflows, queues, SLAs and routing rules decide which agent gets each conversation. It also sells custom integrations and professional services.
To get you started, here are 8 things to know about Acquire, taken from its own pages and our grades.
It shows no prices, and the pricing page lists a bot and cross-channel conversations as coming soon.
- 1
Best for chat, SMS and email in one agent workspace
Acquire puts live chat, SMS, email and video calling in one workspace for support teams.
- 2
You can try it first
The site offers a free trial; its length is not stated
- 3
It runs on Web
Web.
- 4
Live messaging
A chat widget for websites, with SMS and email channels in the same conversation view.
- 5
Unified agent view
Shows the whole conversation history and customer information in one place and lets an agent switch between chat, SMS and email.
- 6
Workflows and API
API-based workflows bring customer information from other systems into the conversation and drive prioritization and self-service.
- 7
A 1.8 GPA, above 3 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Acquire you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Acquire at a glance
- Pricing
- Free trial
- Free plan
- No
- Free trial
- The site offers a free trial; its length is not stated
- Runs on
- Web
- Made by
- Acquire
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for chat, SMS and email in one agent workspace
Acquire puts live chat, SMS, email and video calling in one workspace for support teams. It shows no prices, and the pricing page lists a bot and cross-channel conversations as coming soon.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the page points to sales or a demo. |
| Free plan and trial | D | A free trial is offered but its length and terms aren't stated. No free plan. |
| Features | C | Live messaging, workflows, queues, SLAs, video and reporting. A bot, cross-channel conversations and task management are marked coming soon. |
| Ease of use | C | No store rating on record. Workflows and routing queues to set up. |
| Platforms and integrations | C | Web only, and the listing names no integrations. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Acquire is for
- Fits if your support team wants chat, SMS and email in one workspace
- Works for teams that sometimes need a video session with a customer
Who it is not for
- Skip it if you want a price on the page, as none is shown
- Watch out: the bot, cross-channel conversations, video recording and task management are listed as coming soon
- Not for you if you need to know the trial terms, because they aren't stated
- Watch out: tailored professional services are sold separately
Good to know
Good for
- Support teams that want chat, SMS and email in one workspace
- Teams that sometimes need a face-to-face video session with a customer
- Businesses that want integrations built to fit their systems
Worth knowing
- No prices are published; the pricing page lists features under a self-service and an integrated solution and points to contacting sales or booking a demo.
- The pricing page marks a bot, cross-channel conversations, video recording and task management as coming soon.
- The free trial is offered on the site, but its length and terms are not stated on the pages read.
- Tailored professional services are sold separately.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Acquire's current pricing could not be confirmed from its own site.
No price is published; the page points to sales or a demo.
We could not confirm Acquire’s current prices from its own site, so this guide lists no plans. acquire.io has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Customer support platform with live chat, SMS, email and video. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, workflow automation, video calls, live chat.
Live messaging, workflows, queues, SLAs, video and reporting.
- Live messaging
- A chat widget for websites, with SMS and email channels in the same conversation view.
- Unified agent view
- Shows the whole conversation history and customer information in one place and lets an agent switch between chat, SMS and email.
- Workflows and API
- API-based workflows bring customer information from other systems into the conversation and drive prioritization and self-service.
- Queues, SLAs and routing
- Customers can be prioritized by type, wait time or custom attributes, with SLA alerts and several routing setups.
- Video support
- A live video session can be launched from a chat on either the agent's or the customer's side.
- Reporting
- The pricing page lists reporting and customer-data import and export among its features.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Acquire is made by Acquire.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/66
Other help desk and live chat tools it is graded above
Acquire's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on value for money (C, above 18 of 66) and worst on free plan and trial (D, above 11).
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Acquire’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- DFree plan and trialAbove 11 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- CPlatforms and integrationsAbove 0 of 66
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Acquire you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- Video calls.
- A chat box on your site that reaches you the moment a customer types.
- Hooks into the device itself: widgets.
What this rests on. Acquire’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Text by LiveChat, Olark, HelpCrunch, tawk.to and Kayako
The 5 tools Acquire is most often weighed against, with where each one differs from it.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Only Text by LiveChat lists macOS, Windows, iOS and Android apps.
- Acquire also covers shared inbox, workflow automation and video calls.
- Text by LiveChat also covers help desk and AI support agent.
- 2.2GPA
Olark
Free trial · from $29/mo
Live chat for websites, with an optional flat-fee AI agent.
- Only Olark lists iOS and Android apps.
- Acquire also covers shared inbox, workflow automation and video calls.
- Olark also covers AI support agent, sMS marketing, whatsApp messaging and chatbots.
- 2.4GPA
HelpCrunch
Free trial · from $12/mo
Live chat, shared inbox, chatbot and email in one platform.
- Only HelpCrunch lists iOS and Android apps.
- Acquire also covers workflow automation and video calls.
- HelpCrunch also covers email campaigns, help center, AI support agent, chatbots and popups.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- tawk.to has a free plan. Acquire does not, though it has a free trial.
- Only tawk.to lists Windows, macOS, iOS and Android apps.
- Acquire also covers shared inbox, workflow automation and video calls.
- 1.8GPA
Kayako
Paid
Help desk with an AI agent billed per resolved ticket.
- Acquire also covers workflow automation and video calls.
- Kayako also covers help desk, help center and AI support agent.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Acquire free?
No, Acquire is a paid product, but you can try it first. The site offers a free trial; its length is not stated.
What platforms does Acquire work on?
Acquire is available on Web.
Does Acquire have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Acquire is listed for Web.
Does Acquire have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Acquire is listed for Web.
Is Acquire open source?
Acquire is not described as open source on its own site, as read on Nov 12, 2026.
Does Acquire have an API?
Yes. Acquire offers a public API, according to its own site.
Who makes Acquire?
Acquire is made by a company of the same name.
What are the alternatives to Acquire?
The closest alternatives to Acquire in our directory are Text by LiveChat, Olark, HelpCrunch, tawk.to and Kayako.
How does Acquire compare with other help desk and live chat tools?
Acquire's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
Could I make my own version of Acquire?
To replace Acquire you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Acquire’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Acquire's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Acquire. Prices change, so check acquire.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Acquire, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/acquire
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Acquire: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/acquire
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/acquire/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Acquire, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Acquire’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Acquire is a trademark of its owner, and this guide is not made, paid for or approved by Acquire. Prices and plans change: check acquire.io before you buy.