Alternatives · Help Desks
Re:amaze alternatives
Re:amaze compared with 6 alternatives: Gorgias, Zendesk, Freshdesk, Tidio, Richpanel and 1 more.
Re:amaze is a paid product with a free trial, starting at $26.10 per team member / month, billed annually ($29 billed monthly). 1 of the 6 alternatives is free or has a free plan. 5 more offer a free trial.
6 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| Re:amazeThis tool | Free trial · from $26.10/mo | Trial only | Web, iOS, Android |
| Gorgias | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| Richpanel | Free trial | Trial only | Web, macOS, Windows, iOS, Android |
| eDesk | Free trial · from $39/mo | Trial only | Web |
Price against what you get
Re:amaze starts at $26.10 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 2 of the 5 alternatives on this chart score higher and start lower: Zendesk and Tidio.
Gorgias and Freshdesk start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Re:amaze
- Free trial · from $10/mo
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
- Gorgias starts at $10 per month for 50 tickets, billed monthly. Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Gorgias also covers reports.
- Re:amaze also covers shared inbox.
Suits: Shopify and other online stores handling order questions
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Zendesk also covers reports.
- Re:amaze also covers shared inbox.
Suits: Support teams handling email, chat and phone in one queue
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Freshdesk also covers reports.
- Re:amaze also covers live chat.
Suits: Support teams that work mainly from email
- Free plan · from $24.17/mo
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Tidio has a free plan. Re:amaze does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Re:amaze also covers shared inbox and help center.
Suits: Small online stores, especially on Shopify or WordPress
- Free trial
Richpanel
AI agents, help desk and a self-service portal for online stores
- Only Richpanel lists macOS and Windows apps.
- Re:amaze also covers shared inbox.
Suits: Ecommerce brands handling about 1,000 or more conversations a month
- Free trial · from $39/mo
eDesk
Help desk for sellers on Amazon, eBay and online stores
- eDesk starts at $39 per agent / month, billed annually ($49 billed monthly). Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Only Re:amaze lists iOS and Android apps.
- Re:amaze also covers help center.
Suits: Sellers on Amazon, eBay or Walmart as well as their own web store
Limits worth knowing in Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Common questions
What are the alternatives to Re:amaze?
The alternatives to Re:amaze in this directory are Gorgias, Zendesk, Freshdesk, Tidio, Richpanel and eDesk. Each one has a side-by-side comparison with Re:amaze.
Is there a free alternative to Re:amaze?
Yes. Tidio has a free plan alongside paid ones.
Which Re:amaze alternatives work on Windows?
The Re:amaze listing does not include a Windows app. Tidio and Richpanel list one.
Which Re:amaze alternatives work on macOS?
The Re:amaze listing does not include a macOS app. Tidio and Richpanel list one.
When were these prices checked?
Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.