Alternatives · Help Desks
Chatra alternatives
As of Nov 13, 2026, the best Chatra alternative for most people is Tidio (3.2 GPA), second in our ranking of help desk and live chat tools. It's also the best free one.
Chatra compared with 5 alternatives: tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp.
Chatra has a free plan. Paid plans start at $25 per agent / month, billed yearly ($31 billed monthly). 4 of the 5 alternatives are free or have a free plan. One more offers a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Chatra sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| ChatraThis tool | Free plan · from $25/mo | Yes | Web, iOS, Android |
| tawk.to | Free plan · from $29/mo | Yes | Web, macOS, Windows, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Text by LiveChat | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Smartsupp | Free plan · from $17/mo | Yes | Web, iOS, Android |
Price against what you get
Chatra starts at $25 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. 2 of the 5 alternatives on this chart score higher and start lower: Tidio and Text by LiveChat.
Crisp scores higher without starting lower. Smartsupp starts lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Chatra
tawk.to
Free live chat, ticketing and help center, with paid add-ons
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
- tawk.to also lists Windows and macOS apps.
- tawk.to also covers help center and AI support agent.
- tawk.to does not cover shared inbox and chatbots, which Chatra does.
Suits: Small businesses that want website chat without paying per seat
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio also lists macOS and Windows apps.
- Tidio also covers AI support agent.
- Tidio does not cover shared inbox and chatbots, which Chatra does.
Suits: Small online stores, especially on Shopify or WordPress
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats.
- Crisp also lists macOS and Windows apps.
- Crisp also covers help center and AI support agent.
- Crisp does not cover help desk and chatbots, which Chatra does.
Suits: Small teams that want chat and email support at a flat monthly price
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
- Text by LiveChat has no free plan, only a free trial, unlike Chatra.
- Text by LiveChat also lists macOS and Windows apps.
- Text by LiveChat also covers AI support agent.
- Text by LiveChat does not cover shared inbox and chatbots, which Chatra does.
Suits: Online stores, especially on Shopify, that sell through chat
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
- Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Smartsupp also covers AI support agent.
- Smartsupp does not cover help desk and chatbots, which Chatra does.
Suits: Small online stores, especially in Europe
Limits worth knowing in Chatra
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Common questions
What are the alternatives to Chatra?
The alternatives to Chatra in this directory are tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp. Each one has a side-by-side comparison with Chatra.
Is there a free alternative to Chatra?
Yes. tawk.to, Tidio, Crisp and Smartsupp have a free plan alongside paid ones.
Which Chatra alternatives work on Windows?
The Chatra listing does not include a Windows app. tawk.to, Tidio, Crisp and Text by LiveChat list one.
Which Chatra alternatives work on macOS?
The Chatra listing does not include a macOS app. tawk.to, Tidio, Crisp and Text by LiveChat list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.