TeamSupport vs Zendesk (2026): which should you pick?

Pick TeamSupport if

• Fits if you run B2B support and want warning signs on unhappy customers
• Works for a team of up to 5 on Starter

Look elsewhere if

• Skip it if you want clear prices, because the page does not say if they are per user or per account
• Pricey if you want live chat, as it is $15 a month an agent on every plan
• Tight if you want dashboards, since Insights is $270 a month
• Watch out: data import with their help is $1,000 per 5,000 records, and training runs $1,000 to $2,000
• Skip it if you want a trial, as none is listed

Pick Zendesk if

• Fits if your team answers email, chat and phone and wants one queue for all of it
• Works for funded startups, which can get Suite Professional free for 6 months

Look elsewhere if

• Pricey if you need live chat or a help center, as both start at $55 an agent billed yearly
• Too light for chat-first teams on the $19 plan, which covers email tickets only
• Skip it if you need a fixed bill, since AI resolutions past the allowance cost $1.50 to $2 each
• Watch out: Copilot is a $50 an agent add-on, and phone numbers and call minutes are billed on top
• Watch out: the listing doesn't say whether the trial needs a card, and Suite Enterprise is sold only through sales

TeamSupport

• The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales.
• Live chat is a separate $15 per month per agent charge on every plan.
• Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000.
• Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free.

Zendesk

• Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
• AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
• Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
• Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.

TeamSupport

Support ticketing

Ticket management across channels, with custom fields and automation on the Scale plan.

Customer distress signals

A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.

Messaging and live chat

A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.

Kevin AI

AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought.

Customer playbooks

Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month.

Portal and knowledge base

A customer portal and self-service knowledge base come with Professional and Scale.

Zendesk

Ticketing across channels

Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.

AI agents billed per resolution

AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).

Messaging and live chat

Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.

Help center

Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.

Voice

Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.

Reporting

Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.

TeamSupport

• Starter$45

  per month, billed annually; basis not stated

  Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra.

• Professional$65

  per month, billed annually; basis not stated

  Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base.

• Scale$85

  per month, billed annually; basis not stated

  Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month.

Zendesk

• Support Team$19

  per agent / month, billed annually ($25 billed monthly)

  Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.

• Suite Team$55

  per agent / month, billed annually ($69 billed monthly)

  Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.

• Suite Professional$115

  per agent / month, billed annually ($149 billed monthly)

  Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.

• Suite Enterprise + CopilotCustom

  Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.

TeamSupport

No public discounts listed.

Zendesk

• Annual discount

  About 20% off with annual billing

  Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.

• Startups

  Startups: 6 months free, up to 2 years via partners

  Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.