The TeamSupport Insider’s Guide
Everything we know about TeamSupport in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
TeamSupport
The Insider’s Guide
B2B support ticketing with customer-health signals and AI agents
Every plan, grade, refund rule and rival among help desk and live chat tools, read from TeamSupport’s own pages.
Made by TeamSupport · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from TeamSupport’s own pages, its app-store listings and our grades. Every fact in it is on TeamSupport’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 2 of the 92 other help desk and live chat tools we grade
TeamSupport is cloud support software aimed at B2B companies. It combines ticketing, live chat, a customer portal and knowledge base with account-level health signals that flag customers at risk. It has been sold since 2008, and in 2025 the company added an AI-based platform covering onboarding, support and customer success.
To get you started, here are 8 things to know about TeamSupport, taken from its own pages and our grades.
Playbooks, portals and training take setting up.
- 1
Best for B2B support ticketing with customer-health signals
TeamSupport is a B2B ticketing tool that flags customers in distress and has an AI agent.
- 2
Paid plans start at $45 a month
As its pricing page puts it: $45 per month, billed annually (per-user basis not stated).
- 3
It runs on Web
Web.
- 4
Support ticketing
Ticket management across channels, with custom fields and automation on the Scale plan.
- 5
Customer distress signals
A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.
- 6
Messaging and live chat
A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.
- 7
A 1.6 GPA, above 2 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace TeamSupport you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
TeamSupport at a glance
- Pricing
- Paid, from $45 per month, billed annually (per-user basis not stated)
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- TeamSupport, since 2008
- Category
- Help Desks & Live Chat
- Our grade
- 1.6 GPA, weak
The report card
Best for B2B support ticketing with customer-health signals
TeamSupport is a B2B ticketing tool that flags customers in distress and has an AI agent. The page does not say if $45, $65 and $85 are per user or per account, and live chat is a charge on top.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $45 a month billed annually, with the basis not stated. Chat adds $15 a month an agent, and Insights is $270 a month. |
| Free plan and trial | F | No free plan and no trial is listed, so you pay before you try it. |
| Features | C | Ticketing, distress signals, live chat, AI, playbooks and a portal. Chat is extra and playbooks are capped at 1 on Professional. |
| Ease of use | C | No store rating on record. Playbooks, portals and training take setting up. |
| Platforms and integrations | C | Web only, and the listing names no integrations. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who TeamSupport is for
- Fits if you run B2B support and want warning signs on unhappy customers
- Works for a team of up to 5 on Starter
Who it is not for
- Skip it if you want clear prices, because the page does not say if they are per user or per account
- Pricey if you want live chat, as it is $15 a month an agent on every plan
- Tight if you want dashboards, since Insights is $270 a month
- Watch out: data import with their help is $1,000 per 5,000 records, and training runs $1,000 to $2,000
- Skip it if you want a trial, as none is listed
Good to know
Good for
- B2B software and service companies tracking account health
- Support teams that also run onboarding or customer success
- Teams that want the same data on tickets and customer risk
Worth knowing
- The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales.
- Live chat is a separate $15 per month per agent charge on every plan.
- Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000.
- Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$45
A month to start
TeamSupport is a paid product, starting at $45 per month, billed annually (per-user basis not stated).
No free plan and no trial is listed, so you pay before you try it.
Starter
$45
per month, billed annually; basis not stated
Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra.
Professional
$65
per month, billed annually; basis not stated
Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base.
Scale
$85
per month, billed annually; basis not stated
Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month.
Read from teamsupport.com on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
B2B support ticketing with customer-health signals and AI agents. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, reports, help desk, live chat, help center, AI support agent.
Ticketing, distress signals, live chat, AI, playbooks and a portal.
- Support ticketing
- Ticket management across channels, with custom fields and automation on the Scale plan.
- Customer distress signals
- A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.
- Messaging and live chat
- A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.
- Kevin AI
- AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought.
- Customer playbooks
- Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month.
- Portal and knowledge base
- A customer portal and self-service knowledge base come with Professional and Scale.
Where it runs
- Web
What it works with
Its own pages name no integrations.
TeamSupport is made by TeamSupport, and has been around since 2008.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/92
Other help desk and live chat tools it is graded above
TeamSupport's GPA of 1.6 is higher than 2 of the 92 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (C, above 23 of 92) and worst on free plan and trial (F, above 0).
Its paid plans start at $45 a month, against a middle price of $29 for the category: 56 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 52 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. TeamSupport’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- FFree plan and trialAbove 0 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- CPlatforms and integrationsAbove 0 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. TeamSupport is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace TeamSupport you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 87 of the 92 other help desk and live chat tools grade higher. It costs $540 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. TeamSupport’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Pylon, Freshdesk, Kustomer and Deskpro
The 5 tools TeamSupport is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- TeamSupport also covers workflow automation.
- 2.0GPA
Pylon
Free trial · from $89/yr
B2B support platform that works across Slack, Teams and email.
- TeamSupport also covers workflow automation and reports.
- Pylon also covers shared inbox and whatsApp messaging.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Only Freshdesk lists iOS and Android apps.
- TeamSupport also covers workflow automation and live chat.
- Freshdesk also covers shared inbox.
- 2.0GPA
Kustomer
Paid
CRM-style customer service platform with AI agents, sold via sales.
- TeamSupport also covers live chat.
- Kustomer also covers shared inbox.
- 1.8GPA
Deskpro
From $39/mo
Help desk for cloud or self-hosted use, with seat minimums.
- Only Deskpro lists iOS and Android apps.
- Deskpro is self-hostable, according to its own site.
- TeamSupport also covers workflow automation and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is TeamSupport free?
No. TeamSupport is a paid product, starting at $45 per month, billed annually (per-user basis not stated).
How much does TeamSupport cost?
TeamSupport lists 3 plans. Starter: $45 per month, billed annually; basis not stated.
What platforms does TeamSupport work on?
TeamSupport is available on Web.
Does TeamSupport have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. TeamSupport is listed for Web.
Does TeamSupport have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. TeamSupport is listed for Web.
Is TeamSupport open source?
TeamSupport is not described as open source on its own site, as read on Nov 13, 2026.
Who makes TeamSupport?
TeamSupport is made by a company of the same name. It dates from 2008.
What are the alternatives to TeamSupport?
The closest alternatives to TeamSupport in our directory are Zendesk, Pylon, Freshdesk, Kustomer and Deskpro.
How does TeamSupport compare with other help desk and live chat tools?
TeamSupport's GPA of 1.6 is higher than 2 of the 92 other help desk and live chat tools we grade, and level with 3.
Is TeamSupport good value for money?
ToolGPA grades TeamSupport C for value for money. Its paid plans start at $45 a month, against a middle price of $29 for the category: 56 of the 78 others that charge start lower.
Could I make my own version of TeamSupport?
To replace TeamSupport you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from TeamSupport’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from TeamSupport's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by TeamSupport. Prices change, so check teamsupport.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- TeamSupport, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/teamsupport
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "TeamSupport: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/teamsupport
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/teamsupport/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after TeamSupport, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what TeamSupport’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. TeamSupport is a trademark of its owner, and this guide is not made, paid for or approved by TeamSupport. Prices and plans change: check teamsupport.com before you buy.