Alternatives · Help Desks
Enchant alternatives
As of Nov 12, 2026, the highest-graded Enchant alternative is Helpwise (2.6 GPA). The best free one is Crisp (2.6 GPA).
Enchant compared with 5 alternatives: Helpwise, Crisp, Freshdesk, Re:amaze and SupportBee.
Enchant has a free plan. Paid plans start at $20 per user / month, billed monthly. 1 of the 5 alternatives is free or has a free plan. 4 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Enchant sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| EnchantThis tool | Free plan · from $20/mo | Yes | Web |
| Helpwise | Free trial · from $12/mo | Trial only | Web, iOS, Android |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Re:amaze | Free trial · from $26.10/mo | Trial only | Web, iOS, Android |
| SupportBee | Free trial · from $17/mo | Trial only | Web |
Price against what you get
Enchant starts at $20 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Crisp scores higher without starting lower. Helpwise, Freshdesk and SupportBee start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Enchant
Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
- Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Helpwise has no free plan, only a free trial, unlike Enchant.
- Helpwise also lists iOS and Android apps.
- Helpwise does not cover business phone line and whatsApp messaging, which Enchant does.
Suits: Small teams moving support off a shared Gmail or Outlook address
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats.
- Crisp also lists macOS, Windows, iOS and Android apps.
- Crisp also covers AI support agent.
- Crisp does not cover help desk, business phone line and whatsApp messaging, which Enchant does.
Suits: Small teams that want chat and email support at a flat monthly price
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk has no free plan, only a free trial, unlike Enchant.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers reports and AI support agent.
- Freshdesk does not cover live chat, business phone line and whatsApp messaging, which Enchant does.
Suits: Support teams that work mainly from email
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
- Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
- Re:amaze has no free plan, only a free trial, unlike Enchant.
- Re:amaze also lists iOS and Android apps.
- Re:amaze also covers AI support agent.
- Re:amaze does not cover business phone line and whatsApp messaging, which Enchant does.
Suits: Online stores on Shopify or BigCommerce
SupportBee
Email ticketing and shared inbox with a knowledge base and portal
- SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- SupportBee has no free plan, only a free trial, unlike Enchant.
- SupportBee also covers reports.
- SupportBee does not cover live chat, business phone line and whatsApp messaging, which Enchant does.
Suits: Small teams outgrowing a shared Gmail or Outlook login for support
Limits worth knowing in Enchant
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Common questions
What are the alternatives to Enchant?
The alternatives to Enchant in this directory are Helpwise, Crisp, Freshdesk, Re:amaze and SupportBee. Each one has a side-by-side comparison with Enchant.
Is there a free alternative to Enchant?
Yes. Crisp has a free plan alongside paid ones.
Which Enchant alternatives work on Windows?
The Enchant listing does not include a Windows app. Crisp lists one.
Which Enchant alternatives work on macOS?
The Enchant listing does not include a macOS app. Crisp lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.