The Enchant Insider’s Guide
Everything we know about Enchant in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Enchant
The Insider’s Guide
Shared inbox, live chat and knowledge base for support teams
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Enchant’s own pages.
Made by Senvee Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Enchant’s own pages, its app-store listings and our grades. Every fact in it is on Enchant’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 49 of the 66 other help desk and live chat tools we grade
Enchant is a customer support platform built around a shared inbox. It brings email, phone calls, SMS, WhatsApp, Facebook Messenger and Instagram into one place, with a live chat Messenger, a knowledge base and a built-in call center. The free plan covers two users; paid use is billed monthly per user.
To get you started, here are 9 things to know about Enchant, taken from its own pages and our grades.
- 1
Best for a shared inbox with phone and chat, month to month
Enchant is a shared inbox for email, chat, SMS, WhatsApp and phone, with a free plan for 2 users.
- 2
Paid plans start at $20 a month for each person
As its pricing page puts it: $20 per user / month, billed monthly.
- 3
There is a free plan
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
- 4
It runs on Web
Web.
- 5
Omnichannel shared inbox
Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- 6
Messenger and knowledge base
A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- 7
Call center
Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- 8
A 2.6 GPA, above 49 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Enchant you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Enchant at a glance
- Pricing
- Free plan, from $20 per user / month, billed monthly
- Free plan
- Yes
- Free trial
- 30-day free trial of the paid plan, started from a free account
- Runs on
- Web
- Made by
- Senvee Inc., since 2012
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for a shared inbox with phone and chat, month to month
Enchant is a shared inbox for email, chat, SMS, WhatsApp and phone, with a free plan for 2 users. The paid plan is $20 a user a month billed monthly, and the AI step up is a $30 add-on.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $20 a user a month with no annual contract, just above the category's $19 cheaper quarter. |
| Free plan and trial | B | A free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan. |
| Features | B | Shared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing. |
| Ease of use | C | No store rating on record. Channels and workflows to connect. |
| Platforms and integrations | B | Web, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Enchant is for
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Who it is not for
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Good to know
Good for
- Solo operators and small teams: the free plan covers 2 users
- Agencies and shops that want email-style support with a shared inbox
- Teams that want phone, chat and email in one inbox without annual contracts
Worth knowing
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$20
A month to start, for each person. There is a free plan too
Enchant has a free plan. Paid plans start at $20 per user / month, billed monthly.
Free
$0
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting.
Paid plan
$20
per user / month, billed monthly
Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract.
The free plan
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
Trying it first
30-day free trial of the paid plan, started from a free account
Read from enchant.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Shared inbox, live chat and knowledge base for support teams. Here is what it does, as its own site describes it, and what it covers: shared inbox, help desk, live chat, help center, business phone line, whatsApp messaging.
Shared inbox, knowledge base, call centre, automation, reporting and AI.
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
Where it runs
- Web
What it works with
- Shopify
- WooCommerce
- HubSpot
- Salesforce
- Slack
- Microsoft Teams
- Twilio
- Zapier
Enchant is made by Senvee Inc., and has been around since 2012.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
49/66
Other help desk and live chat tools it is graded above
Enchant's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on free plan and trial (B, above 53 of 66) and worst on ease of use (C, above 5).
Its paid plans start at $20 a month for each person, against a middle price of $29 for the category: 20 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Enchant’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- BFree plan and trialAbove 53 of 66
- BFeaturesAbove 46 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Enchant is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Enchant you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $240 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Phone numbers and calls carried over the phone network.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, WooCommerce and HubSpot among them.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Enchant’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Helpwise, Crisp, Freshdesk, Re:amaze and SupportBee
The 5 tools Enchant is most often weighed against, with where each one differs from it.
- 2.6GPA
Helpwise
Free trial · from $12/mo
Shared inbox for email, chat, WhatsApp and SMS with a help center.
- Enchant has a free plan. Helpwise does not, though it has a free trial.
- Only Helpwise lists iOS and Android apps.
- Enchant also covers business phone line and whatsApp messaging.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Enchant also covers help desk, business phone line and whatsApp messaging.
- Crisp also covers AI support agent.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Enchant has a free plan. Freshdesk does not, though it has a free trial.
- Only Freshdesk lists iOS and Android apps.
- Enchant also covers live chat, business phone line and whatsApp messaging.
- 2.6GPA
Re:amaze
Free trial · from $26.10/mo
Shared inbox help desk with live chat, FAQ and an AI agent.
- Enchant has a free plan. Re:amaze does not, though it has a free trial.
- Only Re:amaze lists iOS and Android apps.
- Enchant also covers business phone line and whatsApp messaging.
- 2.4GPA
SupportBee
Free trial · from $17/mo
Email ticketing and shared inbox with a knowledge base and portal.
- Enchant has a free plan. SupportBee does not, though it has a free trial.
- Enchant also covers live chat, business phone line and whatsApp messaging.
- SupportBee also covers reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Enchant free?
Enchant has a free plan. Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
How much does Enchant cost?
Enchant lists 2 plans. Free: $0.
What platforms does Enchant work on?
Enchant is available on Web.
Does Enchant have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Enchant is listed for Web.
Does Enchant have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Enchant is listed for Web.
Is Enchant open source?
Enchant is not described as open source on its own site, as read on Nov 12, 2026.
What does Enchant integrate with?
Enchant's listing names Shopify, WooCommerce, HubSpot, Salesforce, Slack, Microsoft Teams, Twilio and Zapier.
Does Enchant have a free trial?
Yes. 30-day free trial of the paid plan, started from a free account.
Who makes Enchant?
Enchant is made by Senvee Inc. It dates from 2012.
What are the alternatives to Enchant?
The closest alternatives to Enchant in our directory are Helpwise, Crisp, Freshdesk, Re:amaze and SupportBee.
How does Enchant compare with other help desk and live chat tools?
Enchant's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
Is Enchant good value for money?
ToolGPA grades Enchant C for value for money. Its paid plans start at $20 a month for each person, against a middle price of $29 for the category: 20 of the 57 others that charge start lower.
Could I make my own version of Enchant?
To replace Enchant you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Enchant’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Enchant's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Senvee Inc. Prices change, so check enchant.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Enchant, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/enchant
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Enchant: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/enchant
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/enchant/guide
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See our other guides
The best-graded help desk and live chat tools after Enchant, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Enchant’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Enchant is a trademark of its owner, and this guide is not made, paid for or approved by Senvee Inc. Prices and plans change: check enchant.com before you buy.