Alternatives · Help Desks
LiveAgent alternatives
LiveAgent compared with 5 alternatives: Zendesk, Freshdesk, Zoho Desk, Text by LiveChat and Deskpro.
LiveAgent is a paid product with a free trial, starting at $15 per agent / month, billed annually ($19 billed monthly). 1 of the 5 alternatives is free or has a free plan. 3 more offer a free trial.
5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| LiveAgentThis tool | Free trial · from $15/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Zoho Desk | Free plan · from $7/mo | Yes | Web, iOS, Android |
| Text by LiveChat | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Deskpro | From $39/mo | No | Web, iOS, Android |
Price against what you get
LiveAgent starts at $15 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Zoho Desk.
Zendesk scores higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from LiveAgent
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
Suits: Support teams handling email, chat and phone in one queue
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
- Freshdesk also covers shared inbox.
- LiveAgent also covers live chat.
Suits: Support teams that work mainly from email
- Free plan · from $7/mo
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
- Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly). LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
- Zoho Desk has a free plan. LiveAgent does not, though it has a free trial.
Suits: Small teams wanting a free or low-cost ticketing system
- Free trial · from $19/mo
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly). LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
- Only Text by LiveChat lists macOS and Windows apps.
- LiveAgent also covers reports and help center.
Suits: Online stores, especially on Shopify, that sell through chat
- From $39/mo
Deskpro
Help desk for cloud or self-hosted use, with seat minimums
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
- Deskpro is self-hostable, according to its own site.
- LiveAgent also covers reports.
Suits: Organizations that must keep support data on their own servers
Limits worth knowing in LiveAgent
- On Small and Medium, Facebook, X, Viber and WhatsApp cost $39 a month each, and Instagram adds $19 on top of Facebook; they are included from Large.
- The call center, reports and SLAs need Medium or above.
- Small is limited to 3 email accounts, 2 chat buttons and 20 canned messages.
- Time tracking is a $19 a month add-on below Large, and each extra knowledge base costs $19 a month.
Common questions
What are the alternatives to LiveAgent?
The alternatives to LiveAgent in this directory are Zendesk, Freshdesk, Zoho Desk, Text by LiveChat and Deskpro. Each one has a side-by-side comparison with LiveAgent.
Is there a free alternative to LiveAgent?
Yes. Zoho Desk has a free plan alongside paid ones.
Which LiveAgent alternatives work on Windows?
The LiveAgent listing does not include a Windows app. Text by LiveChat lists one.
Which LiveAgent alternatives work on macOS?
The LiveAgent listing does not include a macOS app. Text by LiveChat lists one.
When were these prices checked?
Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.