HappyFox vs LiveAgent (2026): which should you pick?
As of Nov 12, 2026, LiveAgent grades higher than HappyFox: 2.6 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Nov 2, 2026 and Nov 12, 2026 by ToolGPA
LiveAgent grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
HappyFox
Ticketing help desk with SLAs, a knowledge base and add-on AI
LiveAgent
Help desk with email tickets, live chat, call center and AI agents
Which one is for you
Pick HappyFox if
- Fits if one team has to run support, IT and HR requests with SLAs
- Works for a team of up to 5 that wants a ticketing desk from $24 an agent
Look elsewhere if
- Skip it if you want chat or AI in the same bill, as both are separate products
- Tight if your team is over 5 agents, because Basic stops there and Team starts at $49
- Watch out: the trial is requested through the demo form, not started on the spot
- Watch out: flat unlimited-agent plans are priced apart from the per-agent plans we read
Pick LiveAgent if
- Fits if your team answers email, chat and phone and wants one help desk for all three
- Works for small support teams paying per agent, at $15 billed yearly or $19 monthly on Starter
Look elsewhere if
- Skip it if you want social channels, phone support or reports on the entry plan, as they start on Team at $29 an agent
- Tight if you're on Starter, with 5 agents at most, 3 email accounts and 2 chat buttons, and Team stops at 15 agents
- Watch out: the AI runs on your own AI provider account, at about 1 to 2 cents a chat by LiveAgent's estimate, and each extra knowledge base is $19 a month
- Pricey if you're a big team, as Enterprise is a flat $3,199 a month for 80 agents billed yearly
- Not for you if you want a free plan: after the 30-day trial you pay
How we grade them
| 2.0GPAHappyFoxFair | 2.6GPALiveAgentGood | |
|---|---|---|
| Value for money | C$24 per agent a month on annual billing sits between the cheapest quarter ($19) and the middle ($29). Team is $49 and Pro $99, and chat, AI and reporting cost extra. | BStarter is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, with email tickets, live chat, a knowledge base and an AI agent. But it caps at 5 agents and leaves out social channels, calls and reports, which start on Team at $29. |
| Free plan and trial | DA 14-day trial, but you ask for it through the demo form and the listing doesn't say it is card-free. There is no free plan. | CA 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave. |
| Features | CTickets from email, forms, chat, social and phone, SLAs, a knowledge base and a portal. The gap the listing names: web chat, AI, workflows and reporting are sold as separate products. | BEmail tickets, live chat, a call center with IVR, AI agents, a knowledge base and customer portal, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue from Team up. That covers the whole job. |
| Ease of use | CNo store rating on record, and it's a help desk you configure: statuses, queues, SLAs and forms. Annual plans include migration from another help desk. | CNo store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs. |
| Platforms and integrations | BWeb only, with 8 listed integrations including Salesforce, Jira, Slack, Teams and WhatsApp. No phone or desktop app on record. | BWeb, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B. |
| Best for | ticketing across support, IT and HR | email, chat and phone support on a budget |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: HappyFox and LiveAgent. How we grade
Price against what you get
HappyFox starts at $24 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. LiveAgent starts at $15 a month for each person and scores 2.7.
LiveAgent scores higher and starts $9 a month lower. Of the other help desk and live chat tools on the chart, 13 score higher than HappyFox for less, and 1 scores higher than LiveAgent for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- HappyFox also covers shared inbox, workflow automation and ticketing.
- LiveAgent also covers reports, live chat and AI support agent.
At a glance
| HappyFox | LiveAgent | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $24 per agent / month, billed annually ($29 billed monthly) | $15 per agent / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial of HappyFox Help Desk, requested through the demo form | 30-day free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | HappyFox Inc. | Quality Unit, LLC |
| Price read from | happyfox.com | liveagent.com |
| Checked | Nov 12, 2026 | Nov 2, 2026 |
Worth knowing
HappyFox
- Basic is capped at 5 agents; Team and above have no agent limit but every agent is billed.
- Web chat, AI, workflows and business intelligence are priced separately from Help Desk, per the pricing FAQ.
- Unlimited-agent plans are priced separately from the per-agent plans listed here; the pricing page was read in its agent-based view.
- The free trial is requested through the demo form rather than started on the spot.
LiveAgent
- Starter has no social channels, call center or reports, and is capped at 5 agents; Team is capped at 15.
- Starter is limited to 3 email accounts and 2 chat buttons, and each extra knowledge base costs $19 a month on Starter, Team and Business.
- AI runs on the buyer's own AI provider account; LiveAgent puts the cost at about 1 to 2 cents per AI-resolved chat and adds no fee of its own.
- Enterprise is a flat fee for 80 agents, $3,199 a month billed annually or $3,999 monthly, with extra agents at $39 or $49 each.
Key features
HappyFox
- Ticketing and SLAs
- Requests from email, forms, chat, social and phone become tickets with custom fields, statuses and priorities, plus SLA tracking.
- Knowledge base and portal
- A knowledge base and a customer portal let people find answers, submit requests and follow their progress.
- Use beyond customer support
- Separate forms, queues, SLAs and permissions let one account serve IT, HR and facilities teams as well as customer support.
- Agent-based or unlimited-agent pricing
- Plans are priced per agent, or as a flat annual fee with a yearly ticket allowance for larger teams.
- Free migration
- Every annual Help Desk subscription includes migration from another help desk, with 30 days of post-launch support.
- Add-on AI and automation products
- HappyFox AI, a chatbot, Autopilot agents, workflows and business intelligence are separate products with their own pricing.
LiveAgent
- Email ticketing
- Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies.
- Live chat
- A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Team.
- Call center
- From Team up: call queues, IVR, call routing and transfers, and call recording inside the help desk.
- AI agents
- An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets.
- Self-service
- A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each.
- Social and messaging channels
- Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog.
Plans
HappyFox
Basic$24
per agent / month, billed annually ($29 billed monthly)
Unlimited tickets, omnichannel ticket creation, SLA management, knowledge base and SSO. Capped at 5 agents.
Team$49
per agent / month, billed annually ($69 billed monthly)
Adds multi-brand help desk, custom email and domain, custom roles and permissions, custom ticket queues, 24/5 email support and an optional EU data center.
Pro$99
per agent / month, billed annually ($119 billed monthly)
Adds task and asset management, scheduled tickets, IP-based restriction, load-balanced ticket assignment, password policies, 24/7 email support and an uptime SLA.
Enterprise ProCustom
Adds agent scripting, 2 TB attachment store, all-time reporting history, advanced audit logs, 24/7 phone support and a customer success manager.
LiveAgent
Starter$15
per agent / month, billed annually ($19 billed monthly)
Up to 5 agents. Email, live chat, contact forms, a knowledge base, 1 AI agent and SSO; 3 email accounts and 2 chat buttons. No social channels, calls or reports.
Team$29
per agent / month, billed annually ($35 billed monthly)
Up to 15 agents. Adds Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls, 5 AI agents, reports and CSAT surveys, SLA rules and custom roles.
Business$49
per agent / month, billed annually ($59 billed monthly)
Any team size. Adds 50 AI agents, an MCP server, branding removal, an audit log, department roles and a dedicated account manager from 20 agents.
Enterprise$3,199
per month for up to 80 agents, billed annually ($3,999 billed monthly)
A flat fee with 80 agents, unlimited AI agents, departments and channels, priority support and custom billing. Extra agents are $39 each a month on annual billing.
Ways to pay less
HappyFox
- Annual discount
Two-year plan pricing
A two-year, paid-up-front term lowers the per-agent rate to $21 on Basic, $39 on Team and $89 on Pro.
- Nonprofit
Nonprofit and education discount
Qualifying nonprofit and educational organizations can ask HappyFox to verify eligibility for a discount on every plan.
LiveAgent
- Annual discount
About 21% off with annual billing
LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan.
- Other savings
Special offer until November 22, 2026
Starter is $11 per agent a month billed annually ($15 monthly), Team $22 ($26) and Business $38 ($44). Buyers keep the offer price for as long as they keep the plan.
Common questions
Which is cheaper, HappyFox or LiveAgent?
As of Nov 12, 2026, LiveAgent is cheaper to start with: $15 a month for each person, against $24 a month for each person for HappyFox. HappyFox starts at $24 per agent / month, billed annually ($29 billed monthly), and LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
Which has a free plan, HappyFox or LiveAgent?
As of Nov 12, 2026, neither HappyFox nor LiveAgent has a free plan. Both have a free trial.
Which platforms do HappyFox and LiveAgent run on?
As of Nov 12, 2026, only LiveAgent lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.