Jitbit Help Desk vs LiveAgent (2026): which should you pick?
As of Nov 13, 2026, LiveAgent grades higher than Jitbit Help Desk: 2.6 against 2.2 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Nov 2, 2026 and Nov 13, 2026 by ToolGPA
LiveAgent grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Jitbit Help Desk
Ticketing system with cloud plans and a self-hosted license
LiveAgent
Help desk with email tickets, live chat, call center and AI agents
Which one is for you
Pick Jitbit Help Desk if
- Fits if you are a team of up to 9 agents that wants a hosted help desk
- Works for IT teams that also want asset tracking
Look elsewhere if
- Skip it if you want a free plan, as the hosted edition has only a trial
- Tight if you grow, with hosted plans capped at 1, 4, 7 and 9 agents and extra agents on Enterprise at $29 each
- Watch out: self-hosted updates and support last 12 months, and renewing costs 50% within 60 days of expiry and 80% after
- Watch out: self-hosted AI features are a $999 add-on and need version 11.22 or newer
Pick LiveAgent if
- Fits if your team answers email, chat and phone and wants one help desk for all three
- Works for small support teams paying per agent, at $15 billed yearly or $19 monthly on Starter
Look elsewhere if
- Skip it if you want social channels, phone support or reports on the entry plan, as they start on Team at $29 an agent
- Tight if you're on Starter, with 5 agents at most, 3 email accounts and 2 chat buttons, and Team stops at 15 agents
- Watch out: the AI runs on your own AI provider account, at about 1 to 2 cents a chat by LiveAgent's estimate, and each extra knowledge base is $19 a month
- Pricey if you're a big team, as Enterprise is a flat $3,199 a month for 80 agents billed yearly
- Not for you if you want a free plan: after the 30-day trial you pay
How we grade them
| 2.2GPAJitbit Help DeskFair | 2.6GPALiveAgentGood | |
|---|---|---|
| Value for money | CFreelancer is $24.92 a month for 1 agent on annual billing, between the $19 and $29 of the support middle. Startup is $58.25 for 4 agents. | BStarter is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, with email tickets, live chat, a knowledge base and an AI agent. But it caps at 5 agents and leaves out social channels, calls and reports, which start on Team at $29. |
| Free plan and trial | C21-day free trial of the hosted desk, no card needed. No free plan. | CA 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave. |
| Features | CTicketing, a knowledge base, canned responses, AI features, assets, a custom domain and apps. Agent counts are capped on each hosted plan. | BEmail tickets, live chat, a call center with IVR, AI agents, a knowledge base and customer portal, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue from Team up. That covers the whole job. |
| Ease of use | CNo store rating on record. Email, forms and rules take setup. | CNo store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs. |
| Platforms and integrations | BWeb, iOS and Android, with 5 integrations on record. | BWeb, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B. |
| Best for | a small team wanting a hosted ticket system | email, chat and phone support on a budget |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Jitbit Help Desk and LiveAgent. How we grade
Price against what you get
Jitbit Help Desk starts at $24.92 a month and scores 2.3 out of 4 on features, ease of use and platforms. LiveAgent starts at $15 a month for each person and scores 2.7.
LiveAgent scores higher and starts $9.92 a month lower. Of the other help desk and live chat tools on the chart, 14 score higher than Jitbit Help Desk for less, and 1 scores higher than LiveAgent for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Jitbit Help Desk is self-hostable, according to its own site.
- Jitbit Help Desk also covers ticketing.
- LiveAgent also covers reports and AI support agent.
At a glance
| Jitbit Help Desk | LiveAgent | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $24.92 per month for 1 agent, billed annually ($29 billed monthly) | $15 per agent / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | 21-day free trial of the hosted help desk, no card needed | 30-day free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Jitbit | Quality Unit, LLC |
| Price read from | jitbit.com | liveagent.com |
| Checked | Nov 12, 2026 | Nov 2, 2026 |
Worth knowing
Jitbit Help Desk
- The cloud edition has no free plan, only a 21-day trial.
- Hosted plans cap the agent count: 1, 4, 7 and 9, with extra agents on Enterprise at $29 each.
- Self-hosted updates and support last 12 months; renewing costs 50% of the plan price within 60 days of expiry, 80% after.
- The self-hosted AI features are a separate add-on at $999 one-time, and need version 11.22 or newer.
LiveAgent
- Starter has no social channels, call center or reports, and is capped at 5 agents; Team is capped at 15.
- Starter is limited to 3 email accounts and 2 chat buttons, and each extra knowledge base costs $19 a month on Starter, Team and Business.
- AI runs on the buyer's own AI provider account; LiveAgent puts the cost at about 1 to 2 cents per AI-resolved chat and adds no fee of its own.
- Enterprise is a flat fee for 80 agents, $3,199 a month billed annually or $3,999 monthly, with extra agents at $39 or $49 each.
Key features
Jitbit Help Desk
- Ticketing by email and chat
- Two-way email integration turns messages into tickets, and a live chat widget on the website feeds the same queue.
- Knowledge base and canned responses
- A knowledge base module and reusable canned responses reduce repeat answers, with tagging and ticket categories for organizing work.
- AI features
- Hosted plans from Startup up include unlimited AI credits, and the self-hosted edition offers an add-on for AI replies drawn from your knowledge base.
- Asset management
- Asset tracking sits alongside tickets, and the self-hosted pricing page lists Active Directory, SAML/SSO and an API on every plan.
- Mobile apps and custom domain
- Free iOS and Android apps send push notifications for new chats and emails, and every hosted plan can use your own domain.
LiveAgent
- Email ticketing
- Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies.
- Live chat
- A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Team.
- Call center
- From Team up: call queues, IVR, call routing and transfers, and call recording inside the help desk.
- AI agents
- An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets.
- Self-service
- A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each.
- Social and messaging channels
- Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog.
Plans
Jitbit Help Desk
Freelancer$24.92
per month for 1 agent, billed annually ($29 billed monthly)
One agent with unlimited storage, a custom domain and the mobile apps.
Startup$58.25
per month for up to 4 agents, billed annually ($69 billed monthly)
Four agents, plus unlimited AI credits.
Company$108.25
per month for up to 7 agents, billed annually ($129 billed monthly)
Seven agents, downloadable backups and the option to hide the Powered by Jitbit link.
Enterprise$208.25
per month for up to 9 agents, billed annually ($249 billed monthly)
Nine agents with $29 for each extra, expedited support, and HIPAA compliance with a BAA.
Self-hosted$2,490
one-time for 10 agents, with 12 months of updates
Perpetual license on your own servers at $249 per agent; every feature is included in every tier.
LiveAgent
Starter$15
per agent / month, billed annually ($19 billed monthly)
Up to 5 agents. Email, live chat, contact forms, a knowledge base, 1 AI agent and SSO; 3 email accounts and 2 chat buttons. No social channels, calls or reports.
Team$29
per agent / month, billed annually ($35 billed monthly)
Up to 15 agents. Adds Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls, 5 AI agents, reports and CSAT surveys, SLA rules and custom roles.
Business$49
per agent / month, billed annually ($59 billed monthly)
Any team size. Adds 50 AI agents, an MCP server, branding removal, an audit log, department roles and a dedicated account manager from 20 agents.
Enterprise$3,199
per month for up to 80 agents, billed annually ($3,999 billed monthly)
A flat fee with 80 agents, unlimited AI agents, departments and channels, priority support and custom billing. Extra agents are $39 each a month on annual billing.
Ways to pay less
Jitbit Help Desk
- Annual discount
Lower monthly rate on annual billing
Annual billing lowers each hosted plan, for example Freelancer from $29 to $24.92 a month and Enterprise from $249 to $208.25.
LiveAgent
- Annual discount
About 21% off with annual billing
LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan.
- Other savings
Special offer until November 22, 2026
Starter is $11 per agent a month billed annually ($15 monthly), Team $22 ($26) and Business $38 ($44). Buyers keep the offer price for as long as they keep the plan.
Common questions
Which is cheaper, Jitbit Help Desk or LiveAgent?
As of Nov 12, 2026, Jitbit Help Desk starts at $24.92 per month for 1 agent, billed annually ($29 billed monthly), and LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Jitbit Help Desk or LiveAgent?
As of Nov 12, 2026, neither Jitbit Help Desk nor LiveAgent has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.