Comm100 vs LiveAgent (2026): which should you pick?
As of Nov 13, 2026, Comm100 and LiveAgent share a 2.6 GPA, neither has a free plan, and LiveAgent starts cheaper, at $15 a month for each person against $31 a month for each person.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Nov 2, 2026 and Nov 13, 2026 by ToolGPA
Comm100 grades higher on platforms. LiveAgent grades higher on value for money. They get the same grade on the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
LiveAgent
Help desk with email tickets, live chat, call center and AI agents
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick LiveAgent if
- Fits if your team answers email, chat and phone and wants one help desk for all three
- Works for small support teams paying per agent, at $15 billed yearly or $19 monthly on Starter
Look elsewhere if
- Skip it if you want social channels, phone support or reports on the entry plan, as they start on Team at $29 an agent
- Tight if you're on Starter, with 5 agents at most, 3 email accounts and 2 chat buttons, and Team stops at 15 agents
- Watch out: the AI runs on your own AI provider account, at about 1 to 2 cents a chat by LiveAgent's estimate, and each extra knowledge base is $19 a month
- Pricey if you're a big team, as Enterprise is a flat $3,199 a month for 80 agents billed yearly
- Not for you if you want a free plan: after the 30-day trial you pay
How we grade them
| 2.6GPAComm100Good | 2.6GPALiveAgentGood | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | BStarter is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, with email tickets, live chat, a knowledge base and an AI agent. But it caps at 5 agents and leaves out social channels, calls and reports, which start on Team at $29. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | BEmail tickets, live chat, a call center with IVR, AI agents, a knowledge base and customer portal, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue from Team up. That covers the whole job. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | CNo store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | BWeb, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B. |
| Best for | live chat that grows into a full support suite | email, chat and phone support on a budget |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and LiveAgent. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. LiveAgent starts at $15 a month for each person and scores 2.7.
Comm100 scores higher, and starts $16 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and 1 scores higher than LiveAgent for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers chatbots.
- LiveAgent also covers reports.
At a glance
| Comm100 | LiveAgent | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $15 per agent / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | 30-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | Quality Unit, LLC |
| Price read from | comm100.com | liveagent.com |
| Checked | Nov 13, 2026 | Nov 2, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
LiveAgent
- Starter has no social channels, call center or reports, and is capped at 5 agents; Team is capped at 15.
- Starter is limited to 3 email accounts and 2 chat buttons, and each extra knowledge base costs $19 a month on Starter, Team and Business.
- AI runs on the buyer's own AI provider account; LiveAgent puts the cost at about 1 to 2 cents per AI-resolved chat and adds no fee of its own.
- Enterprise is a flat fee for 80 agents, $3,199 a month billed annually or $3,999 monthly, with extra agents at $39 or $49 each.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
LiveAgent
- Email ticketing
- Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies.
- Live chat
- A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Team.
- Call center
- From Team up: call queues, IVR, call routing and transfers, and call recording inside the help desk.
- AI agents
- An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets.
- Self-service
- A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each.
- Social and messaging channels
- Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
LiveAgent
Starter$15
per agent / month, billed annually ($19 billed monthly)
Up to 5 agents. Email, live chat, contact forms, a knowledge base, 1 AI agent and SSO; 3 email accounts and 2 chat buttons. No social channels, calls or reports.
Team$29
per agent / month, billed annually ($35 billed monthly)
Up to 15 agents. Adds Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls, 5 AI agents, reports and CSAT surveys, SLA rules and custom roles.
Business$49
per agent / month, billed annually ($59 billed monthly)
Any team size. Adds 50 AI agents, an MCP server, branding removal, an audit log, department roles and a dedicated account manager from 20 agents.
Enterprise$3,199
per month for up to 80 agents, billed annually ($3,999 billed monthly)
A flat fee with 80 agents, unlimited AI agents, departments and channels, priority support and custom billing. Extra agents are $39 each a month on annual billing.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
LiveAgent
- Annual discount
About 21% off with annual billing
LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan.
- Other savings
Special offer until November 22, 2026
Starter is $11 per agent a month billed annually ($15 monthly), Team $22 ($26) and Business $38 ($44). Buyers keep the offer price for as long as they keep the plan.
Common questions
Which is cheaper, Comm100 or LiveAgent?
As of Nov 13, 2026, LiveAgent is cheaper to start with: $15 a month for each person, against $31 a month for each person for Comm100. Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
Which has a free plan, Comm100 or LiveAgent?
As of Nov 13, 2026, neither Comm100 nor LiveAgent has a free plan. Both have a free trial.
Which platforms do Comm100 and LiveAgent run on?
As of Nov 13, 2026, only Comm100 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.