Comm100 vs Intercom (2026): which should you pick?
As of Nov 13, 2026, Comm100 grades higher than Intercom: 2.6 against 2.4 out of 4.0.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Comm100 grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick Intercom if
- Fits if you run a software or app company and support people inside the product
- Works for startups with under $10M raised and fewer than 15 staff, which get 93% off the first year
Look elsewhere if
- Pricey if you get lots of questions, as every Fin resolution adds $0.99 to the bill
- Skip it if you need a fixed monthly cost, since WhatsApp, SMS, phone and bulk email are billed by use
- Tight if you want automation workflows or several team inboxes, as both start on Advanced at $85 a seat
- Watch out: each agent gets 10 Copilot conversations a month free, and unlimited Copilot is $29 an agent on top
- Watch out: product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages
How we grade them
| 2.6GPAComm100Good | 2.4GPAIntercomFair | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | CEssential is $29 a seat a month billed yearly ($39 monthly), above this category's middle of $24 but short of the dearer quarter. Fin is $0.99 per resolved conversation on top, and workflows and team inboxes need Advanced at $85. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA 14-day free trial with all features, Fin and the add-ons, and no card needed, so you see the whole product. There is no free plan to drop back to when it ends, though. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | BThe Messenger for websites and apps, a shared inbox with tickets, a help center on every plan, the Fin AI agent, workflows and Copilot in the inbox. Product tours and surveys cost extra, but the support job itself is covered. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | CNo store rating on record. The Messenger has to go into your site or app, Fin learns from your content, and the automations come with a builder to learn. Not a quick switch-on. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Stripe, Statuspage, Zendesk and WhatsApp. Fin can even run on top of Zendesk or Salesforce. No desktop app, though. |
| Best for | live chat that grows into a full support suite | in-app chat with an AI agent answering first |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and Intercom. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Intercom starts at $29 a month for each person and scores 2.7.
Comm100 scores higher, and starts $2 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and 3 score higher than Intercom for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers chatbots.
- Intercom also covers shared inbox and reports.
At a glance
| Comm100 | Intercom | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $29 per seat / month, billed annually ($39 billed monthly) |
| Free plan | None | None |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | 14-day free trial with all features, Fin and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | Intercom, Inc. |
| Price read from | comm100.com | intercom.com |
| Checked | Nov 13, 2026 | Nov 2, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Intercom
- Every Fin outcome costs $0.99 on top of seats, and WhatsApp, SMS, phone and bulk email are billed by usage.
- Unlimited Copilot costs $29 per agent / month billed annually ($35 monthly); the Pro add-on with Operator starts at $100 a month per workspace.
- Fin can run on another helpdesk such as Zendesk or Salesforce for $0.99 per outcome with a monthly minimum and no seat fees, sold through sales.
- Outbound features such as product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Intercom
- Fin AI Agent
- Answers customers across channels and hands off to the team inbox. It costs $0.99 per outcome, charged at most once per conversation and not when a human takes over.
- Messenger live chat
- A chat widget for websites and mobile apps that feeds the same inbox as email and other channels.
- Shared inbox and tickets
- Conversations and tickets in one inbox with pre-built reports. Advanced adds multiple team inboxes and round-robin assignment.
- Help center
- A public help center on every plan; Advanced adds private and multilingual help centers and Expert adds one per brand.
- Workflows
- Basic automation on Essential and a visual workflow automation builder from Advanced up, with SLAs on Expert.
- Copilot
- An AI assistant in the inbox. Each agent gets 10 Copilot conversations a month free; unlimited use is a paid add-on per agent.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
Intercom
Essential$29
per seat / month, billed annually ($39 billed monthly)
Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.
Advanced$85
per seat / month, billed annually ($99 billed monthly)
Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
Expert$132
per seat / month, billed annually ($139 billed monthly)
Adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Intercom
- Annual discount
Lower price with annual billing
Intercom's pricing page lists Essential at $29 per seat a month billed annually against $39 billed monthly, Advanced at $85 against $99 and Expert at $132 against $139.
- Other savings
New customers save 35% on annual Essential
Some loads of the pricing page show Essential at $19 per seat a month billed annually instead of $29 for new customers, or 25% off monthly, kept for as long as the subscription lasts.
- Startups
Early Stage: 93% off the first year
Startups with under $10M raised and fewer than 15 employees get 93% off in year one, 50% in year two and 25% in year three, plus a year of Fin with 300 outcomes.
Common questions
Which is cheaper, Comm100 or Intercom?
As of Nov 13, 2026, Intercom is cheaper to start with: $29 a month for each person, against $31 a month for each person for Comm100. Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
Which has a free plan, Comm100 or Intercom?
As of Nov 13, 2026, neither Comm100 nor Intercom has a free plan. Both have a free trial.
Which platforms do Comm100 and Intercom run on?
As of Nov 13, 2026, only Comm100 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.