Comm100 vs Tidio (2026): which should you pick?
As of Nov 13, 2026, we pick Tidio: it is second in our ranking of help desk and live chat tools, and it grades higher too, 3.2 against 2.6.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Comm100 grades higher on features. Tidio grades higher on value for money and ease of use. They get the same grade on the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick Tidio if
- Fits if you run a small Shopify or WordPress store and want chat on the site
- Works for up to 10 people sharing support, since seats aren't charged one by one
Look elsewhere if
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month plus usage
- Watch out: Lyro's 50 free conversations come once; after that it's $39 a month for 50, up to $700 for 1,000
- Watch out: Flows reach 100 visitors a month free, and more cost from $29 a month for 2,000
How we grade them
| 2.6GPAComm100Good | 3.2GPATidioVery good | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | AGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | CLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | A4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. |
| Best for | live chat that grows into a full support suite | live chat for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and Tidio. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Tidio starts at $24.17 a month and scores 3.3.
Tidio scores higher and starts $6.83 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and none scores higher than Tidio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers help center and chatbots.
At a glance
| Comm100 | Tidio | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $24.17 per month for 100 conversations, billed annually ($29 monthly) |
| Free plan | None | 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | 7-day free trial of all plans and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | Tidio LLC |
| Price read from | comm100.com | tidio.com |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Tidio
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Tidio
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
Tidio
Free$0
50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account.
Starter$24.17
per month for 100 conversations, billed annually ($29 monthly)
100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics.
Growth$49.17
per month from 250 conversations, billed annually ($59 monthly)
Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing.
Plus$300
per month, plus usage for AI and human conversations
Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales.
PremiumCustom
From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Tidio
- Annual discount
Two months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Common questions
Which is cheaper, Comm100 or Tidio?
As of Nov 13, 2026, Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Comm100 or Tidio?
As of Nov 13, 2026, only Tidio has a free plan. Comm100 does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.