Comm100 vs Zendesk (2026): which should you pick?
As of Nov 13, 2026, Comm100 grades higher than Zendesk: 2.6 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Comm100 grades higher on value for money and platforms. Zendesk grades higher on ease of use. They get the same grade on the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
Zendesk
Ticketing, messaging, help center and AI agents for support teams
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick Zendesk if
- Fits if your team answers email, chat and phone and wants one queue for all of it
- Works for funded startups, which can get Suite Professional free for 6 months
Look elsewhere if
- Pricey if you need live chat or a help center, as both start at $55 an agent billed yearly
- Too light for chat-first teams on the $19 plan, which covers email tickets only
- Skip it if you need a fixed bill, since AI resolutions past the allowance cost $1.50 to $2 each
- Watch out: Copilot is a $50 an agent add-on, and phone numbers and call minutes are billed on top
- Watch out: the listing doesn't say whether the trial needs a card, and Suite Enterprise is sold only through sales
How we grade them
| 2.6GPAComm100Good | 2.4GPAZendeskFair | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | DSupport Team is $19 an agent billed yearly, a little under this category's middle, but it's email tickets only. Chat, phone and a help center start on Suite Team at $55 an agent, above the dearest tenth of help desks, and extra AI resolutions are $1.50 to $2 each. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA 14-day free trial of Suite Professional with Copilot, which shows you the top of the range. There's no free plan, and the listing doesn't say whether the trial needs a card. Funded startups can get 6 months free. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | BTicketing across email, chat, social and phone, AI agents on every plan, help centers in 40+ languages with forums, voice numbers in 75+ countries, an IVR and reports you ask for in plain words. The whole job is covered. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | B4.5 from 4,219 App Store ratings for the agent app. Prebuilt dashboards and pre-written replies come on every plan, but routing, triggers and automations take setting up. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | BWeb, iPhone and Android, with WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels, and an API. No desktop app, which keeps it off an A. |
| Best for | live chat that grows into a full support suite | support teams handling email, chat and phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and Zendesk. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Zendesk starts at $19 a month for each person and scores 3.0.
They score the same, and Zendesk starts $12 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and 1 scores higher than Zendesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers chatbots.
- Zendesk also covers reports.
At a glance
| Comm100 | Zendesk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $19 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | 14-day free trial of Suite Professional with the Copilot add-on |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | Zendesk, Inc. |
| Price read from | comm100.com | zendesk.com |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Zendesk
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Zendesk
- Ticketing across channels
- Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.
- AI agents billed per resolution
- AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).
- Messaging and live chat
- Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.
- Help center
- Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.
- Voice
- Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.
- Reporting
- Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
Zendesk
Support Team$19
per agent / month, billed annually ($25 billed monthly)
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Suite Team$55
per agent / month, billed annually ($69 billed monthly)
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Suite Professional$115
per agent / month, billed annually ($149 billed monthly)
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
Suite Enterprise + CopilotCustom
Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Zendesk
- Annual discount
About 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
- Startups
Startups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
Common questions
Which is cheaper, Comm100 or Zendesk?
As of Nov 13, 2026, Zendesk is cheaper to start with: $19 a month for each person, against $31 a month for each person for Comm100. Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
Which has a free plan, Comm100 or Zendesk?
As of Nov 13, 2026, neither Comm100 nor Zendesk has a free plan. Both have a free trial.
Which platforms do Comm100 and Zendesk run on?
As of Nov 13, 2026, only Comm100 lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.