Alternatives · Help Desks
JivoChat alternatives
As of Nov 13, 2026, the best JivoChat alternative for most people is Tidio (3.2 GPA), second in our ranking of help desk and live chat tools. It's also the best free one.
JivoChat compared with 5 alternatives: tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp.
JivoChat has a free plan. Paid plans start at $28 per agent / month, billed annually. 4 of the 5 alternatives are free or have a free plan. One more offers a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a JivoChat sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| JivoChatThis tool | Free plan · from $28/mo | Yes | Web, macOS, Windows, Linux, iOS, Android |
| tawk.to | Free plan · from $29/mo | Yes | Web, macOS, Windows, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Text by LiveChat | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Smartsupp | Free plan · from $17/mo | Yes | Web, iOS, Android |
Price against what you get
JivoChat starts at $28 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Tidio.
Crisp scores higher without starting lower. Text by LiveChat and Smartsupp start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from JivoChat
tawk.to
Free live chat, ticketing and help center, with paid add-ons
- tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
- tawk.to lists no Linux app, which JivoChat has.
- tawk.to also covers help desk and help center.
- tawk.to does not cover shared inbox, whatsApp messaging and chatbots, which JivoChat does.
Suits: Small businesses that want website chat without paying per seat
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio lists no Linux app, which JivoChat has.
- Tidio also covers help desk.
- Tidio does not cover shared inbox, whatsApp messaging and chatbots, which JivoChat does.
Suits: Small online stores, especially on Shopify or WordPress
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats.
- Crisp lists no Linux app, which JivoChat has.
- Crisp also covers help center.
- Crisp does not cover whatsApp messaging and chatbots, which JivoChat does.
Suits: Small teams that want chat and email support at a flat monthly price
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
- Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
- Text by LiveChat has no free plan, only a free trial, unlike JivoChat.
- Text by LiveChat lists no Linux app, which JivoChat has.
- Text by LiveChat also covers help desk.
- Text by LiveChat does not cover shared inbox, whatsApp messaging and chatbots, which JivoChat does.
Suits: Online stores, especially on Shopify, that sell through chat
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
- Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
- Smartsupp lists no macOS, Windows and Linux apps, which JivoChat has.
- Smartsupp does not cover whatsApp messaging and chatbots, which JivoChat does.
Suits: Small online stores, especially in Europe
Limits worth knowing in JivoChat
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Common questions
What are the alternatives to JivoChat?
The alternatives to JivoChat in this directory are tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp. Each one has a side-by-side comparison with JivoChat.
Is there a free alternative to JivoChat?
Yes. tawk.to, Tidio, Crisp and Smartsupp have a free plan alongside paid ones.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.