Desk365 vs HappyFox (2026): which should you pick?
As of Nov 12, 2026, Desk365 grades higher than HappyFox: 2.6 against 2.0 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Desk365 grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Desk365
Help desk built around Microsoft Teams, with a lifetime free plan
HappyFox
Ticketing help desk with SLAs, a knowledge base and add-on AI
Which one is for you
Pick Desk365 if
- Fits if your IT or support team already works in Microsoft Teams and 365
- Works for small teams that want asset tracking beside the help desk
Look elsewhere if
- Tight if you stay free, with 50 tickets a month
- Watch out: the AI agent is $50 per 1,000 credits, and Plus and Premium include only a few
- Skip it if you want round-robin assignment or CSAT surveys, which start on Plus at $22
- Watch out: asset management, audit logs and PII encryption need Premium at $32
Pick HappyFox if
- Fits if one team has to run support, IT and HR requests with SLAs
- Works for a team of up to 5 that wants a ticketing desk from $24 an agent
Look elsewhere if
- Skip it if you want chat or AI in the same bill, as both are separate products
- Tight if your team is over 5 agents, because Basic stops there and Team starts at $49
- Watch out: the trial is requested through the demo form, not started on the spot
- Watch out: flat unlimited-agent plans are priced apart from the per-agent plans we read
How we grade them
| 2.6GPADesk365Good | 2.0GPAHappyFoxFair | |
|---|---|---|
| Value for money | B$12 an agent a month billed yearly ($16 monthly), under the category's $19 cheaper quarter. | C$24 per agent a month on annual billing sits between the cheapest quarter ($19) and the middle ($29). Team is $49 and Pro $99, and chat, AI and reporting cost extra. |
| Free plan and trial | CA free plan up to 50 tickets a month for one person, after a 21-day trial. A busy inbox will pass 50 quickly. | DA 14-day trial, but you ask for it through the demo form and the listing doesn't say it is card-free. There is no free plan. |
| Features | BTickets, automation, SLAs, a knowledge base, reports, an AI copilot, and asset management on Premium. Nothing in the listing is missing. | CTickets from email, forms, chat, social and phone, SLAs, a knowledge base and a portal. The gap the listing names: web chat, AI, workflows and reporting are sold as separate products. |
| Ease of use | CNo store rating on record. Automations, SLAs and Microsoft connections to set up. | CNo store rating on record, and it's a help desk you configure: statuses, queues, SLAs and forms. Annual plans include migration from another help desk. |
| Platforms and integrations | BWeb, with Microsoft Teams, 365, Entra ID, Intune, Power BI, Jira, Asana and Azure DevOps. No phone apps are listed. | BWeb only, with 8 listed integrations including Salesforce, Jira, Slack, Teams and WhatsApp. No phone or desktop app on record. |
| Best for | a ticketing help desk for Microsoft Teams shops | ticketing across support, IT and HR |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Desk365 and HappyFox. How we grade
Price against what you get
Desk365 starts at $12 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. HappyFox starts at $24 a month for each person and scores 2.3.
Desk365 scores higher and starts $12 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Desk365 for less, and 13 score higher than HappyFox for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Desk365 also covers AI support agent.
- HappyFox also covers ticketing.
At a glance
| Desk365 | HappyFox | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $12 per agent / month, billed annually ($16 billed monthly) | $24 per agent / month, billed annually ($29 billed monthly) |
| Free plan | Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date. | None |
| Free trial | 21-day free trial | 14-day free trial of HappyFox Help Desk, requested through the demo form |
| Web | ||
| Made by | Desk365 | HappyFox Inc. |
| Price read from | desk365.io | happyfox.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Desk365
- The free plan stops at 50 tickets a month.
- The AI agent is an add-on at $50 per 1,000 credits; Plus and Premium include only limited free credits.
- Asset management, audit logs and the encrypted PII and PHI fields need Premium; the vendor says a BAA is offered on qualifying annual contracts.
- The page shows other currencies as well; the dollar prices are quoted here.
HappyFox
- Basic is capped at 5 agents; Team and above have no agent limit but every agent is billed.
- Web chat, AI, workflows and business intelligence are priced separately from Help Desk, per the pricing FAQ.
- Unlimited-agent plans are priced separately from the per-agent plans listed here; the pricing page was read in its agent-based view.
- The free trial is requested through the demo form rather than started on the spot.
Key features
Desk365
- Tickets from Teams, email and web
- Handle requests from Microsoft Teams, an email inbox, a support portal and web forms or widgets in one helpdesk.
- Automation and SLAs
- Workflow rules, SLA reminders and escalations, and canned responses on every paid plan; time-based triggers start at Plus.
- AI copilot and AI agent
- Plus drafts replies, summarizes tickets and turns a ticket into a help article. An AI agent is a separate add-on.
- Asset and change management
- Premium tracks assets and software licenses from purchase to retirement; Plus has change approval workflows.
- Knowledge base and portal
- A visual editor for articles and a self-service portal, which can run on your own domain.
- Reports and dashboards
- Productivity, ticket trend and agent performance reports, with multiple dashboards and scheduled exports from Plus.
HappyFox
- Ticketing and SLAs
- Requests from email, forms, chat, social and phone become tickets with custom fields, statuses and priorities, plus SLA tracking.
- Knowledge base and portal
- A knowledge base and a customer portal let people find answers, submit requests and follow their progress.
- Use beyond customer support
- Separate forms, queues, SLAs and permissions let one account serve IT, HR and facilities teams as well as customer support.
- Agent-based or unlimited-agent pricing
- Plans are priced per agent, or as a flat annual fee with a yearly ticket allowance for larger teams.
- Free migration
- Every annual Help Desk subscription includes migration from another help desk, with 30 days of post-launch support.
- Add-on AI and automation products
- HappyFox AI, a chatbot, Autopilot agents, workflows and business intelligence are separate products with their own pricing.
Plans
Desk365
Free$0
Up to 50 tickets a month; starts automatically when the trial ends.
Standard$12
per agent / month, billed annually ($16 billed monthly)
Email, Teams, portal and web-form tickets, workflow automation, SLA reminders, canned responses, custom fields and roles, a knowledge base and custom reports.
Plus$22
per agent / month, billed annually ($28 billed monthly)
Adds approval workflows, round-robin and load-based assignment, time tracking, CSAT surveys, Entra ID sync, multiple dashboards and AI drafting, summaries and article generation.
Premium$32
per agent / month, billed annually ($39 billed monthly)
Adds asset and software management, Intune sync, audit logs, scheduled tickets, encrypted PII and PHI fields, data redaction and group management.
HappyFox
Basic$24
per agent / month, billed annually ($29 billed monthly)
Unlimited tickets, omnichannel ticket creation, SLA management, knowledge base and SSO. Capped at 5 agents.
Team$49
per agent / month, billed annually ($69 billed monthly)
Adds multi-brand help desk, custom email and domain, custom roles and permissions, custom ticket queues, 24/5 email support and an optional EU data center.
Pro$99
per agent / month, billed annually ($119 billed monthly)
Adds task and asset management, scheduled tickets, IP-based restriction, load-balanced ticket assignment, password policies, 24/7 email support and an uptime SLA.
Enterprise ProCustom
Adds agent scripting, 2 TB attachment store, all-time reporting history, advanced audit logs, 24/7 phone support and a customer success manager.
Ways to pay less
Desk365
- Annual discount
Save up to 25% with yearly plans
The pricing page says yearly billing saves up to 25%; Standard is $12 per agent a month yearly against $16 monthly.
HappyFox
- Annual discount
Two-year plan pricing
A two-year, paid-up-front term lowers the per-agent rate to $21 on Basic, $39 on Team and $89 on Pro.
- Nonprofit
Nonprofit and education discount
Qualifying nonprofit and educational organizations can ask HappyFox to verify eligibility for a discount on every plan.
Common questions
Which is cheaper, Desk365 or HappyFox?
As of Nov 12, 2026, Desk365 is cheaper to start with: $12 a month for each person, against $24 a month for each person for HappyFox. Desk365 starts at $12 per agent / month, billed annually ($16 billed monthly), and HappyFox starts at $24 per agent / month, billed annually ($29 billed monthly).
Which has a free plan, Desk365 or HappyFox?
As of Nov 12, 2026, only Desk365 has a free plan. HappyFox does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.