The Desk365 Insider’s Guide
Everything we know about Desk365 in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Desk365
The Insider’s Guide
Help desk built around Microsoft Teams, with a lifetime free plan
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Desk365’s own pages.
Made by Desk365 · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Desk365’s own pages, its app-store listings and our grades. Every fact in it is on Desk365’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 49 of the 66 other help desk and live chat tools we grade
Desk365 is a ticketing help desk that takes requests by email, a support portal, web forms and Microsoft Teams. It adds SLAs, automation, a knowledge base and reporting, and its Premium plan includes asset management. AI drafting and summaries come with Plus, and an AI agent is sold as a credit-based add-on.
To get you started, here are 9 things to know about Desk365, taken from its own pages and our grades.
Automations, SLAs and Microsoft connections to set up.
- 1
Best for a ticketing help desk for Microsoft Teams shops
Desk365 is a help desk with tickets from Teams, email and web forms, from $12 an agent a month billed annually.
- 2
Paid plans start at $12 a month for each person
As its pricing page puts it: $12 per agent / month, billed annually ($16 billed monthly).
- 3
There is a free plan
Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
- 4
It runs on Web
Web.
- 5
Tickets from Teams, email and web
Handle requests from Microsoft Teams, an email inbox, a support portal and web forms or widgets in one helpdesk.
- 6
Automation and SLAs
Workflow rules, SLA reminders and escalations, and canned responses on every paid plan; time-based triggers start at Plus.
- 7
AI copilot and AI agent
Plus drafts replies, summarizes tickets and turns a ticket into a help article. An AI agent is a separate add-on.
- 8
A 2.6 GPA, above 49 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Desk365 you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Desk365 at a glance
- Pricing
- Free plan, from $12 per agent / month, billed annually ($16 billed monthly)
- Free plan
- Yes
- Free trial
- 21-day free trial
- Runs on
- Web
- Made by
- Desk365
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for a ticketing help desk for Microsoft Teams shops
Desk365 is a help desk with tickets from Teams, email and web forms, from $12 an agent a month billed annually. The free plan stops at 50 tickets a month, and the AI agent is a $50 add-on per 1,000 credits.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $12 an agent a month billed yearly ($16 monthly), under the category's $19 cheaper quarter. |
| Free plan and trial | C | A free plan up to 50 tickets a month for one person, after a 21-day trial. A busy inbox will pass 50 quickly. |
| Features | B | Tickets, automation, SLAs, a knowledge base, reports, an AI copilot, and asset management on Premium. Nothing in the listing is missing. |
| Ease of use | C | No store rating on record. Automations, SLAs and Microsoft connections to set up. |
| Platforms and integrations | B | Web, with Microsoft Teams, 365, Entra ID, Intune, Power BI, Jira, Asana and Azure DevOps. No phone apps are listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Desk365 is for
- Fits if your IT or support team already works in Microsoft Teams and 365
- Works for small teams that want asset tracking beside the help desk
Who it is not for
- Tight if you stay free, with 50 tickets a month
- Watch out: the AI agent is $50 per 1,000 credits, and Plus and Premium include only a few
- Skip it if you want round-robin assignment or CSAT surveys, which start on Plus at $22
- Watch out: asset management, audit logs and PII encryption need Premium at $32
Good to know
Good for
- IT and support teams that already work in Microsoft Teams and Microsoft 365
- Small teams that want a help desk with asset tracking
- Solo users who only need up to 50 tickets a month
Worth knowing
- The free plan stops at 50 tickets a month.
- The AI agent is an add-on at $50 per 1,000 credits; Plus and Premium include only limited free credits.
- Asset management, audit logs and the encrypted PII and PHI fields need Premium; the vendor says a BAA is offered on qualifying annual contracts.
- The page shows other currencies as well; the dollar prices are quoted here.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$12
A month to start, for each person. There is a free plan too
Desk365 has a free plan. Paid plans start at $12 per agent / month, billed annually ($16 billed monthly).
Free
$0
Up to 50 tickets a month; starts automatically when the trial ends.
Standard
$12
per agent / month, billed annually ($16 billed monthly)
Email, Teams, portal and web-form tickets, workflow automation, SLA reminders, canned responses, custom fields and roles, a knowledge base and custom reports.
Plus
$22
per agent / month, billed annually ($28 billed monthly)
Adds approval workflows, round-robin and load-based assignment, time tracking, CSAT surveys, Entra ID sync, multiple dashboards and AI drafting, summaries and article generation.
Premium
$32
per agent / month, billed annually ($39 billed monthly)
Adds asset and software management, Intune sync, audit logs, scheduled tickets, encrypted PII and PHI fields, data redaction and group management.
The free plan
Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
Trying it first
21-day free trial
Read from desk365.io on Nov 12, 2026.
Ways to pay less
Annual discount
Save up to 25% with yearly plans
The pricing page says yearly billing saves up to 25%; Standard is $12 per agent a month yearly against $16 monthly.
Stated on desk365.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Help desk built around Microsoft Teams, with a lifetime free plan. Here is what it does, as its own site describes it, and what it covers: AI features, shared inbox, workflow automation, help desk, help center, AI support agent.
Tickets, automation, SLAs, a knowledge base, reports, an AI copilot, and asset management on Premium.
- Tickets from Teams, email and web
- Handle requests from Microsoft Teams, an email inbox, a support portal and web forms or widgets in one helpdesk.
- Automation and SLAs
- Workflow rules, SLA reminders and escalations, and canned responses on every paid plan; time-based triggers start at Plus.
- AI copilot and AI agent
- Plus drafts replies, summarizes tickets and turns a ticket into a help article. An AI agent is a separate add-on.
- Asset and change management
- Premium tracks assets and software licenses from purchase to retirement; Plus has change approval workflows.
- Knowledge base and portal
- A visual editor for articles and a self-service portal, which can run on your own domain.
- Reports and dashboards
- Productivity, ticket trend and agent performance reports, with multiple dashboards and scheduled exports from Plus.
Where it runs
- Web
What it works with
- Microsoft Teams
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Power BI
- Jira
- Asana
- Azure DevOps
Desk365 is made by Desk365.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
49/66
Other help desk and live chat tools it is graded above
Desk365's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on features (B, above 46 of 66) and worst on ease of use (C, above 5).
Its paid plans start at $12 a month for each person, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Desk365’s own letter is outlined.
- BValue for moneyAbove 44 of 66
- CFree plan and trialAbove 18 of 66
- BFeaturesAbove 46 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Desk365 is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Desk365 you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $144 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- An AI model answering your customers from your own help articles.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Desk365’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Freshservice, Zoho Desk, Freshdesk, HelpDesk and HappyFox
The 5 tools Desk365 is most often weighed against, with where each one differs from it.
- 2.4GPA
Freshservice
Free trial · from $19/mo
IT service desk for employee requests, assets and changes.
- Desk365 has a free plan. Freshservice does not, though it has a free trial.
- Only Freshservice lists iOS and Android apps.
- Desk365 also covers shared inbox.
- 3.4GPA
Zoho Desk
Free plan · from $7/mo
Low-cost ticketing help desk with a free plan for three users.
- Only Zoho Desk lists iOS and Android apps.
- Desk365 also covers shared inbox and workflow automation.
- Zoho Desk also covers reports and live chat.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Desk365 has a free plan. Freshdesk does not, though it has a free trial.
- Only Freshdesk lists iOS and Android apps.
- Desk365 also covers workflow automation.
- 2.4GPA
HelpDesk
Free trial · from $19/mo
Ticketing with an AI agent for email, chat, Messenger and SMS.
- Desk365 has a free plan. HelpDesk does not, though it has a free trial.
- Desk365 also covers workflow automation and help center.
- HelpDesk also covers live chat, sMS marketing and chatbots.
- 2.0GPA
HappyFox
Free trial · from $24/mo
Ticketing help desk with SLAs, a knowledge base and add-on AI.
- Desk365 has a free plan. HappyFox does not, though it has a free trial.
- Desk365 also covers AI support agent.
- HappyFox also covers ticketing.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Desk365 free?
Desk365 has a free plan. Up to 50 tickets a month, for solo use or personal projects.
How much does Desk365 cost?
Desk365 lists 4 plans. Free: $0.
What platforms does Desk365 work on?
Desk365 is available on Web.
Does Desk365 offer any discounts?
Desk365 publicly lists the following: Save up to 25% with yearly plans.
Does Desk365 have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Desk365 is listed for Web.
Does Desk365 have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Desk365 is listed for Web.
Is Desk365 open source?
Desk365 is not described as open source on its own site, as read on Nov 12, 2026.
What does Desk365 integrate with?
Desk365's listing names Microsoft Teams, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Power BI, Jira, Asana and Azure DevOps.
Does Desk365 have a free trial?
Yes. 21-day free trial.
Who makes Desk365?
Desk365 is made by a company of the same name.
What are the alternatives to Desk365?
The closest alternatives to Desk365 in our directory are Freshservice, Zoho Desk, Freshdesk, HelpDesk and HappyFox.
How does Desk365 compare with other help desk and live chat tools?
Desk365's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
Is Desk365 good value for money?
ToolGPA grades Desk365 B for value for money. Its paid plans start at $12 a month for each person, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
Could I make my own version of Desk365?
To replace Desk365 you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Desk365’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Desk365's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Desk365. Prices change, so check desk365.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Desk365, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/desk365
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Desk365: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/desk365
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/desk365/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Desk365, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Desk365’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Desk365 is a trademark of its owner, and this guide is not made, paid for or approved by Desk365. Prices and plans change: check desk365.io before you buy.