The Featurebase Insider’s Guide
Everything we know about Featurebase in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Featurebase
The Insider’s Guide
Help desk, chat and feedback boards with a per-resolution AI agent
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Featurebase’s own pages.
Made by Featurebase · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Featurebase’s own pages, its app-store listings and our grades. Every fact in it is on Featurebase’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 36 of the 66 other help desk and live chat tools we grade
Featurebase combines a shared inbox with tickets and live chat, a help center, customer feedback boards and an AI agent called Fibi. Plans are priced per seat, with a free plan for one seat, and the AI agent is billed per resolved conversation on top of any paid plan.
To get you started, here are 9 things to know about Featurebase, taken from its own pages and our grades.
Channels, workflows and an AI agent to set up.
- 1
Best for support and feedback boards in one product
Featurebase combines a support inbox, live chat, a help centre and feedback boards, with a free plan for one seat.
- 2
Paid plans start at $29 a month for each person
As its pricing page puts it: $29 per seat / month, billed yearly ($37 billed monthly).
- 3
There is a free plan
1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- 4
It runs on Web
Web.
- 5
Inbox, tickets and live chat
One inbox for conversations with assigning, snoozing and internal notes; live chat and ticketing are on every plan including the free one.
- 6
Fibi AI agent
Answers customers in live chat and email on paid plans. It costs $0.49 per resolution, counted once per conversation, and human handovers are free.
- 7
AI Copilot and macros
Drafts replies for human agents. Each seat gets 10 free Copilot conversations a month; unlimited use is $19 a seat.
- 8
A 2.4 GPA, above 36 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Featurebase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Featurebase at a glance
- Pricing
- Free plan, from $29 per seat / month, billed yearly ($37 billed monthly)
- Free plan
- Yes
- Free trial
- 10-day free trial of the paid plans, no credit card required
- Runs on
- Web
- Made by
- Featurebase
- Category
- Help Desks & Live Chat
- Our grade
- 2.4 GPA, fair
The report card
Best for support and feedback boards in one product
Featurebase combines a support inbox, live chat, a help centre and feedback boards, with a free plan for one seat. The AI agent starts at Growth, $29 a seat, and is also billed at $0.49 a resolution.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $29 a seat a month billed yearly on Growth, in the category's middle, plus $0.49 per AI resolution. |
| Free plan and trial | B | A free plan with 1 seat, live chat, inbox, ticketing, unlimited conversations and a help centre, plus a 10-day trial with no card. |
| Features | C | Inbox, tickets, chat, help centre, feedback boards and workflows. Discord, WhatsApp and Teams are listed as coming soon. |
| Ease of use | C | No store rating on record. Channels, workflows and an AI agent to set up. |
| Platforms and integrations | B | Web, with Slack, HubSpot, Salesforce, Linear, Jira and Azure DevOps, plus an API and MCP. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Featurebase is for
- Fits if you want support and feedback in one product
- Works for small teams starting on a single free seat
Who it is not for
- Tight if you stay free: one seat, and the email channel starts at Growth
- Watch out: the AI agent costs $0.49 per resolution on top of seats
- Watch out: Slack and workflows need Professional at $59, and SSO needs Enterprise at $99
- Watch out: unlimited Copilot is $19 a seat beyond 10 free conversations
Good to know
Good for
- Startups that want support and feedback in one product
- Small teams that want to begin on a free seat
- Teams happy to pay the AI agent per resolution
Worth knowing
- The free plan has one seat; the AI agent and the email channel start at Growth.
- Fibi is billed at $0.49 per resolution on top of seat prices, so cost follows ticket volume.
- Slack and workflows need Professional; SSO needs Enterprise. Discord, WhatsApp and Microsoft Teams are listed as coming soon.
- Unlimited AI Copilot use costs $19 per seat a month beyond 10 free conversations.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$29
A month to start, for each person. There is a free plan too
Featurebase has a free plan. Paid plans start at $29 per seat / month, billed yearly ($37 billed monthly).
Free
$0
1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
Growth
$29
per seat / month, billed yearly ($37 billed monthly)
Adds the Fibi AI agent, email channel, AI Copilot and macros, reports, API, MCP, webhooks and integrations.
Professional
$59
per seat / month, billed yearly ($75 billed monthly)
Adds Slack, workflows and SLAs, round-robin assignment, a multilingual help center, CRM links and 20 free Lite seats.
Enterprise
$99
per seat / month, billed yearly ($129 billed monthly)
Adds multi-brand workspaces, SAML SSO and SCIM, custom admin roles and 50 free Lite seats.
The free plan
1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
Trying it first
10-day free trial of the paid plans, no credit card required
Read from featurebase.app on Nov 12, 2026.
Ways to pay less
Annual discount
20% off with yearly billing
The pricing page lists a 20% saving when seats are billed yearly; Growth is $29 yearly against $37 monthly.
Stated on featurebase.appStartups
Startups get 86% off
The pricing page says startups get 86% off; eligibility terms are not shown there.
Stated on featurebase.app
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Help desk, chat and feedback boards with a per-resolution AI agent. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, help desk, live chat, help center, AI support agent.
Inbox, tickets, chat, help centre, feedback boards and workflows.
- Inbox, tickets and live chat
- One inbox for conversations with assigning, snoozing and internal notes; live chat and ticketing are on every plan including the free one.
- Fibi AI agent
- Answers customers in live chat and email on paid plans. It costs $0.49 per resolution, counted once per conversation, and human handovers are free.
- AI Copilot and macros
- Drafts replies for human agents. Each seat gets 10 free Copilot conversations a month; unlimited use is $19 a seat.
- Help center
- A public help center is on every plan; the Professional plan adds a private, multilingual one with AI translations.
- Feedback boards
- Collects and prioritizes customer feedback, and syncs posts with Linear and Jira so users hear when an issue ships.
- Workflows and SLAs
- Professional adds workflows, SLA timers and round-robin assignment for teams that share a queue.
Where it runs
- Web
What it works with
- Slack
- HubSpot
- Salesforce
- Linear
- Jira
- Azure DevOps
Featurebase is made by Featurebase.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/66
Other help desk and live chat tools it is graded above
Featurebase's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Featurebase’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- BFree plan and trialAbove 53 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Featurebase is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Featurebase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $348 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, HubSpot and Salesforce among them, and has an API.
What this rests on. Featurebase’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Intercom, HelpDesk, Plain, Crisp and Chatwoot
The 5 tools Featurebase is most often weighed against, with where each one differs from it.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Featurebase has a free plan. Intercom does not, though it has a free trial.
- Only Intercom lists iOS and Android apps.
- Intercom also covers reports.
- 2.4GPA
HelpDesk
Free trial · from $19/mo
Ticketing with an AI agent for email, chat, Messenger and SMS.
- Featurebase has a free plan. HelpDesk does not, though it has a free trial.
- Featurebase also covers help center.
- HelpDesk also covers sMS marketing and chatbots.
- 2.0GPA
Plain
Free trial · from $45/mo
Support platform for B2B teams, built around Slack and AI agents.
- Featurebase has a free plan. Plain does not, though it has a free trial.
- Plain also covers workflow automation.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only Crisp lists macOS, Windows, iOS and Android apps.
- Featurebase also covers help desk.
- 2.4GPA
Chatwoot
Free plan · from $19/mo
Open-source support inbox you can self-host or use in the cloud.
- Only Chatwoot lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Featurebase also covers help desk.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Featurebase free?
Featurebase has a free plan. 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
How much does Featurebase cost?
Featurebase lists 4 plans. Free: $0.
What platforms does Featurebase work on?
Featurebase is available on Web.
Does Featurebase offer any discounts?
Featurebase publicly lists the following: 20% off with yearly billing; Startups get 86% off.
Does Featurebase have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Featurebase is listed for Web.
Does Featurebase have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Featurebase is listed for Web.
Is Featurebase open source?
Featurebase is not described as open source on its own site, as read on Nov 12, 2026.
Does Featurebase have an API?
Yes. Featurebase offers a public API, according to its own site.
What does Featurebase integrate with?
Featurebase's listing names Slack, HubSpot, Salesforce, Linear, Jira and Azure DevOps.
Does Featurebase have a free trial?
Yes. 10-day free trial of the paid plans, no credit card required.
Who makes Featurebase?
Featurebase is made by a company of the same name.
What are the alternatives to Featurebase?
The closest alternatives to Featurebase in our directory are Intercom, HelpDesk, Plain, Crisp and Chatwoot.
How does Featurebase compare with other help desk and live chat tools?
Featurebase's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
Is Featurebase good value for money?
ToolGPA grades Featurebase C for value for money. Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
Could I make my own version of Featurebase?
To replace Featurebase you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Featurebase’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Featurebase's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Featurebase. Prices change, so check featurebase.app before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Featurebase, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/featurebase
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Featurebase: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/featurebase
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/featurebase/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Featurebase, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Featurebase’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Featurebase is a trademark of its owner, and this guide is not made, paid for or approved by Featurebase. Prices and plans change: check featurebase.app before you buy.