The BoldDesk Insider’s Guide
Everything we know about BoldDesk in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
BoldDesk
The Insider’s Guide
Help desk with per-agent pricing or unlimited agents plus AI credits
Every plan, grade, refund rule and rival among help desk and live chat tools, read from BoldDesk’s own pages.
Made by Syncfusion · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from BoldDesk’s own pages, its app-store listings and our grades. Every fact in it is on BoldDesk’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 25 of the 66 other help desk and live chat tools we grade
BoldDesk is a help desk covering email, chat, WhatsApp and social tickets, a knowledge base, SLAs and reporting. It is sold two ways: one per-agent plan with every feature, or AI-first plans with unlimited human agents and a monthly allowance of AI credits. It is made by Syncfusion and has iOS and Android apps.
To get you started, here are 9 things to know about BoldDesk, taken from its own pages and our grades.
Channels, SLAs and automation rules all need setting up.
- 1
Best for a support team wanting a per-agent help desk
AI agents are sold separately on credits, and SMS and voice on the per-agent plan come through an integration.
- 2
Paid plans start at $35 a month for each person
As its pricing page puts it: $35 per agent / month, billed annually ($40 billed monthly).
- 3
You can try it first
Free 15-day trial of the per-agent plan, no card required
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Omnichannel ticketing
Email, live chat, WhatsApp, Facebook, Instagram, Telegram and web forms feed one ticket queue, with mobile apps and an SDK.
- 6
Automation and SLAs
Workflow automation, round-robin and skill routing, SLA reminders and escalations, business hours and ticket macros.
- 7
AI agents on credits
A response agent, a background agent and an assist agent run on AI credits, which the per-agent plan sells at $40 per 1,000.
- 8
A 2.2 GPA, above 25 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace BoldDesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
BoldDesk at a glance
- Pricing
- Free trial, from $35 per agent / month, billed annually ($40 billed monthly)
- Free plan
- No
- Free trial
- Free 15-day trial of the per-agent plan, no card required
- Runs on
- Web, iOS, Android
- Made by
- Syncfusion
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for a support team wanting a per-agent help desk
BoldDesk is a help desk with omnichannel ticketing, automation, SLAs and a knowledge base, at $35 an agent a month on annual billing. AI agents are sold separately on credits, and SMS and voice on the per-agent plan come through an integration.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $35 an agent a month on annual billing sits between the $29 middle and the $39 where the dearer quarter starts. The AI plans start at $99 a month for 500 credits. |
| Free plan and trial | C | 15-day free trial of the per-agent plan, no card required. No free plan. |
| Features | C | Ticketing, automation, SLAs, a knowledge base, reporting and free migration. SMS and voice come through an integration on the per-agent plan. |
| Ease of use | C | No store rating on record. Channels, SLAs and automation rules all need setting up. |
| Platforms and integrations | B | Web, iOS and Android, with 6 integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who BoldDesk is for
- Fits if you have a support team that wants SLAs and automation rules
- Works for teams moving off another help desk, since migration is free
Who it is not for
- Skip it if you want a free plan, as there is none
- Pricey if you lean on AI, because credits run out and extra ones cost $40 per 1,000
- Watch out: seats on the AI plans are for named people, and the fair usage policy bars shared logins
- Watch out: on the per-agent plan, SMS and voice need an integration
Good to know
Good for
- Teams that want every feature at one per-agent price
- Larger support teams that would rather pay for AI work than seats
- Teams switching from Zendesk or Freshdesk who want migration done for them
Worth knowing
- There is no free plan; the per-agent plan has a 15-day trial and the AI plans offer a free trial.
- AI features run on credits: the AI plans include 500 to 2,500 a month and extra credits cost $40 per 1,000.
- Agent seats on the AI plans are for named people, and the vendor's fair usage policy bars shared logins.
- On the per-agent plan SMS and voice come through an integration rather than a built-in channel.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$35
A month to start, for each person
BoldDesk is a paid product with a free trial, starting at $35 per agent / month, billed annually ($40 billed monthly).
Enterprise (per agent)
$35
per agent / month, billed annually ($40 billed monthly)
Every help desk feature, unlimited tickets and up to 10 brands; AI is a separate credit add-on.
Scale AI
$99
per month for 500 AI credits, billed annually ($116 billed monthly)
Unlimited human agents, an email AI agent, ticketing, knowledge base and workflow automation.
Momentum AI
$499
per month for 1,000 AI credits, billed annually ($587 billed monthly)
Adds an AI agent on chat, WhatsApp, social and SMS, auto-assignment, multiple SLAs and CSAT surveys.
Enterprise AI
$999
per month for 2,500 AI credits, billed annually ($1,175 monthly)
Adds multi-brand help desk, HIPAA compliance, ticket approvals, agent shifts and custom dashboards.
Trying it first
Free 15-day trial of the per-agent plan, no card required
Read from bolddesk.com on Nov 12, 2026.
Ways to pay less
Annual discount
15% off with yearly billing
Yearly billing saves 15% on the AI plans ($99, $499 and $999 against $116, $587 and $1,175 monthly) and about 13% on the per-agent plan.
Stated on bolddesk.comOther savings
Free migration and contract cover
For teams moving from Zendesk, Freshdesk or another help desk, BoldDesk migrates the data free and covers up to 6 months of remaining contract fees.
Stated on bolddesk.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Help desk with per-agent pricing or unlimited agents plus AI credits. Here is what it does, as its own site describes it, and what it covers: reports, help desk, live chat, help center, AI support agent, whatsApp messaging, ticketing.
Ticketing, automation, SLAs, a knowledge base, reporting and free migration.
- Omnichannel ticketing
- Email, live chat, WhatsApp, Facebook, Instagram, Telegram and web forms feed one ticket queue, with mobile apps and an SDK.
- Automation and SLAs
- Workflow automation, round-robin and skill routing, SLA reminders and escalations, business hours and ticket macros.
- AI agents on credits
- A response agent, a background agent and an assist agent run on AI credits, which the per-agent plan sells at $40 per 1,000.
- Knowledge base
- A public or private multilingual knowledge base with article approval and versioning, and an embeddable widget.
- Reporting
- Dashboards for SLA performance, agent and team activity and CSAT, with scheduled reports and custom dashboards.
- Free migration
- The vendor offers free migration and onboarding from other help desks, and a 30-day money-back guarantee.
Where it runs
- Web
- iOS
- Android
What it works with
- Slack
- Microsoft Teams
- Telegram
BoldDesk is made by Syncfusion.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
25/66
Other help desk and live chat tools it is graded above
BoldDesk's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3).
Its paid plans start at $35 a month for each person, against a middle price of $29 for the category: 39 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. BoldDesk’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. BoldDesk is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace BoldDesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $420 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- Selling tickets and checking them at the door.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and WhatsApp among them.
- Hooks into the device itself: widgets.
What this rests on. BoldDesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Freshdesk, Zoho Desk, HelpDesk and SupportPal
The 5 tools BoldDesk is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- BoldDesk also covers whatsApp messaging and ticketing.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- BoldDesk also covers live chat, whatsApp messaging and ticketing.
- Freshdesk also covers shared inbox.
- 3.4GPA
Zoho Desk
Free plan · from $7/mo
Low-cost ticketing help desk with a free plan for three users.
- Zoho Desk has a free plan. BoldDesk does not, though it has a free trial.
- BoldDesk also covers whatsApp messaging and ticketing.
- 2.4GPA
HelpDesk
Free trial · from $19/mo
Ticketing with an AI agent for email, chat, Messenger and SMS.
- Only BoldDesk lists iOS and Android apps.
- BoldDesk also covers reports, help center, whatsApp messaging and ticketing.
- HelpDesk also covers shared inbox, sMS marketing and chatbots.
- 2.2GPA
SupportPal
Free trial · from $29.95/mo
Self-hosted help desk with flat pricing and unlimited agents.
- Only BoldDesk lists iOS and Android apps.
- SupportPal is self-hostable, according to its own site.
- BoldDesk also covers reports, live chat, AI support agent and whatsApp messaging.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is BoldDesk free?
No, BoldDesk is a paid product, but you can try it first. Free 15-day trial of the per-agent plan, no card required.
How much does BoldDesk cost?
BoldDesk lists 4 plans. Enterprise (per agent): $35 per agent / month, billed annually ($40 billed monthly).
What platforms does BoldDesk work on?
BoldDesk is available on Web, iOS and Android.
Does BoldDesk offer any discounts?
BoldDesk publicly lists the following: 15% off with yearly billing; Free migration and contract cover.
Does BoldDesk have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. BoldDesk is listed for Web, iOS and Android.
Does BoldDesk have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. BoldDesk is listed for Web, iOS and Android.
Is BoldDesk open source?
BoldDesk is not described as open source on its own site, as read on Nov 12, 2026.
What does BoldDesk integrate with?
BoldDesk's listing names Slack, Microsoft Teams, WhatsApp, Facebook, Instagram and Telegram.
Who makes BoldDesk?
BoldDesk is made by Syncfusion.
What are the alternatives to BoldDesk?
The closest alternatives to BoldDesk in our directory are Zendesk, Freshdesk, Zoho Desk, HelpDesk and SupportPal.
How does BoldDesk compare with other help desk and live chat tools?
BoldDesk's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
Is BoldDesk good value for money?
ToolGPA grades BoldDesk C for value for money. Its paid plans start at $35 a month for each person, against a middle price of $29 for the category: 39 of the 57 others that charge start lower.
Could I make my own version of BoldDesk?
To replace BoldDesk you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from BoldDesk’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from BoldDesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Syncfusion. Prices change, so check bolddesk.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- BoldDesk, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/bolddesk
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "BoldDesk: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/bolddesk
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/bolddesk/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after BoldDesk, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what BoldDesk’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. BoldDesk is a trademark of its owner, and this guide is not made, paid for or approved by Syncfusion. Prices and plans change: check bolddesk.com before you buy.