Comm100 vs LiveHelpNow (2026): which should you pick?
As of Nov 13, 2026, Comm100 grades higher than LiveHelpNow: 2.6 against 2.4 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Comm100 grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Comm100
Live chat, ticketing and AI agents for support teams
LiveHelpNow
Live chat, ticketing and knowledge base with a built-in AI agent
Which one is for you
Pick Comm100 if
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Look elsewhere if
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Pick LiveHelpNow if
- Fits if your support team wants chat and tickets in one place
- Works for teams that also take calls and social messages
Look elsewhere if
- Tight on Essential: ticketing, call logging and workforce tools need Professional at $59
- Pricey if you want AI, since Hue add-ons start at $99 a month and go to $799
- Skip it if you want to start on your own, as the trial is set up after a call
- Watch out: the page does not say if seat prices are billed monthly or yearly
- Not for you if you want phone apps, as only the web workspace is listed
How we grade them
| 2.6GPAComm100Good | 2.4GPALiveHelpNowFair | |
|---|---|---|
| Value for money | C$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price. | C$39 a seat a month for Essential, which sits between the middle ($29) and the dearer quarter ($45) of the category. Tickets need Professional at $59. |
| Free plan and trial | CA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan. | CA free trial set up after a short call; its length and any card requirement aren't stated. There is no free plan. |
| Features | BLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only. | BLive chat, tickets, a knowledge base, phone, social channels, automations and an API. The listing shows no gap in the core job, though ticketing is on Professional. |
| Ease of use | CNo store rating on record. Agents, routing and channels have to be set up first. | CNo store rating on record. A trial is arranged by a call, and channels and routing have to be set up. |
| Platforms and integrations | AWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections. | BWeb only, with Salesforce, HubSpot, Zendesk, Slack and Shopify connections. No desktop or phone apps are listed. |
| Best for | live chat that grows into a full support suite | live chat and a help desk in one workspace |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Comm100 and LiveHelpNow. How we grade
Price against what you get
Comm100 starts at $31 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. LiveHelpNow starts at $39 a month for each person and scores 2.7.
Comm100 scores higher and starts $8 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Comm100 for less, and 4 score higher than LiveHelpNow for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Comm100 also covers chatbots.
- LiveHelpNow also covers shared inbox.
At a glance
| Comm100 | LiveHelpNow | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $31 per agent / month, billed annually ($39 billed monthly) | $39 per seat / month, billing basis not stated |
| Free plan | None | None |
| Free trial | Free 30-day trial of the Live Chat Startup and Plus plans | Free trial, set up for your team after a short call |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Comm100 Network Corporation | LiveHelpNow LLC |
| Price read from | comm100.com | livehelpnow.net |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Comm100
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
LiveHelpNow
- Ticketing, call logging and workforce management need Professional or higher.
- Hue AI add-ons cost extra: Knowledge AI from $99 a month, Conversational AI from $499 and Conversational AI Plus from $799.
- The pricing page does not say whether seat prices are billed monthly or annually.
- The pages list no desktop or mobile apps; agents use the web workspace.
Key features
Comm100
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
LiveHelpNow
- Live chat and ticketing
- Website chat, SMS and email tickets sit in one agent workspace; ticketing starts on the Professional plan.
- Knowledge base and portal
- Essential includes a knowledge base with unlimited articles, a customer support portal and secure forms.
- Phone and social channels
- Call flows, callbacks and Zoom Phone, plus Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack.
- Hue AI assistant
- Hue answers from your knowledge base, past chats and uploaded documents, in chat, on tickets and on the phone, and suggests replies to agents.
- Automations and routing
- Conversations are routed by skill, availability and context, with automations that grow more advanced on higher plans.
- API and developer tools
- A REST API, OAuth, webhooks and a JavaScript SDK for the chat widget are documented for developers.
Plans
Comm100
Live Chat Startup$31
per agent / month, billed annually ($39 billed monthly)
Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting.
Live Chat Plus$55
per agent / month, billed annually ($69 billed monthly)
Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting.
Live Chat UltraCustom
Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting.
AI AgentCustom
Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales.
Ticketing & MessagingCustom
One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page.
LiveHelpNow
Essential$39
per seat / month, billing basis not stated
Live chat, knowledge base, support portal, surveys, social channels, basic automations and reporting; one chat domain.
Professional$59
per seat / month, billing basis not stated
Adds ticketing, workforce management, advanced automations, KPI dashboards, data export and call logging.
Premium$79
per seat / month, billing basis not stated
Adds onboarding, a monthly success call, priority support, no LiveHelpNow branding and higher limits.
EnterpriseCustom
For large or complex requirements. Priced through sales.
Ways to pay less
Comm100
- Annual discount
20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
- Nonprofit
Discounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
LiveHelpNow
No public discounts listed.
Common questions
Which is cheaper, Comm100 or LiveHelpNow?
As of Nov 13, 2026, Comm100 is cheaper to start with: $31 a month for each person, against $39 a month for each person for LiveHelpNow. Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly), and LiveHelpNow starts at $39 per seat / month, billing basis not stated.
Which has a free plan, Comm100 or LiveHelpNow?
As of Nov 13, 2026, neither Comm100 nor LiveHelpNow has a free plan. Both have a free trial.
Which platforms do Comm100 and LiveHelpNow run on?
As of Nov 13, 2026, only Comm100 lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.