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Alternatives · Help Desks

LiveHelpNow alternatives

As of Nov 13, 2026, the highest-graded LiveHelpNow alternative is LiveAgent (2.6 GPA).

LiveHelpNow compared with 5 alternatives: Text by LiveChat, LiveAgent, Comm100, Zendesk and Freshdesk.

LiveHelpNow is a paid product with a free trial, starting at $39 per seat / month, billing basis not stated. None of the alternatives has a free plan. 5 more offer a free trial.

Listings checked up to Nov 13, 2026 · Where the facts come from

Black Friday: is there a LiveHelpNow sale?

At a glance

ToolPriceFree planRuns on
LiveHelpNowThis toolFree trial · from $39/moTrial onlyWeb
Text by LiveChatFree trial · from $19/moTrial onlyWeb, macOS, Windows, iOS, Android
LiveAgentFree trial · from $15/moTrial onlyWeb, iOS, Android
Comm100Free trial · from $31/moTrial onlyWeb, macOS, Windows, iOS, Android
ZendeskFree trial · from $19/moTrial onlyWeb, iOS, Android
FreshdeskFree trial · from $19/moTrial onlyWeb, iOS, Android

Price against what you get

LiveHelpNow starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 2 of the 5 alternatives on this chart score higher and start lower: Comm100 and Zendesk.

Text by LiveChat, LiveAgent and Freshdesk start lower without scoring higher.

Features, ease of use and platforms, averaged

D1.0C2.0B3.0A4.0Free$5$10$20$50$100$200$500$1k$2k$5kMore for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessLiveHelpNowText by LiveChatLiveAgentComm100ZendeskFreshdesk

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from LiveHelpNow

  1. Text by LiveChat

    Website chat, ticketing and an AI agent from the LiveChat team

    • Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
    • Text by LiveChat also lists macOS, Windows, iOS and Android apps.
    • Text by LiveChat does not cover shared inbox and help center, which LiveHelpNow does.

    Suits: Online stores, especially on Shopify, that sell through chat

    Text by LiveChat vs LiveHelpNowText by LiveChat pricing and details

  2. LiveAgent

    Help desk with email tickets, live chat, call center and AI agents

    • LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
    • LiveAgent also lists iOS and Android apps.
    • LiveAgent also covers reports.
    • LiveAgent does not cover shared inbox, which LiveHelpNow does.

    Suits: Teams that answer email, chat and phone from one help desk

    LiveAgent vs LiveHelpNowLiveAgent pricing and details

  3. Comm100

    Live chat, ticketing and AI agents for support teams

    • Comm100 starts at $31 per agent / month, billed annually ($39 billed monthly).
    • Comm100 also lists Windows, macOS, iOS and Android apps.
    • Comm100 also covers chatbots.
    • Comm100 does not cover shared inbox, which LiveHelpNow does.

    Suits: Support teams that want live chat first and ticketing or AI later

    Comm100 vs LiveHelpNowComm100 pricing and details

  4. Zendesk

    Ticketing, messaging, help center and AI agents for support teams

    • Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
    • Zendesk also lists iOS and Android apps.
    • Zendesk also covers reports.
    • Zendesk does not cover shared inbox, which LiveHelpNow does.

    Suits: Support teams handling email, chat and phone in one queue

    Zendesk vs LiveHelpNowZendesk pricing and details

  5. Freshdesk

    Email ticketing help desk with a knowledge base and AI agents

    • Freshdesk starts at $19 per agent / month, billed annually.
    • Freshdesk also lists iOS and Android apps.
    • Freshdesk also covers reports.
    • Freshdesk does not cover live chat, which LiveHelpNow does.

    Suits: Support teams that work mainly from email

    Freshdesk vs LiveHelpNowFreshdesk pricing and details

Limits worth knowing in LiveHelpNow

  • Ticketing, call logging and workforce management need Professional or higher.
  • Hue AI add-ons cost extra: Knowledge AI from $99 a month, Conversational AI from $499 and Conversational AI Plus from $799.
  • The pricing page does not say whether seat prices are billed monthly or annually.
  • The pages list no desktop or mobile apps; agents use the web workspace.
LiveHelpNow pricing and details

Common questions

What are the alternatives to LiveHelpNow?

The alternatives to LiveHelpNow in this directory are Text by LiveChat, LiveAgent, Comm100, Zendesk and Freshdesk. Each one has a side-by-side comparison with LiveHelpNow.

Is there a free alternative to LiveHelpNow?

None of the alternatives listed here has a free plan. Text by LiveChat, LiveAgent, Comm100, Zendesk and Freshdesk offer a free trial.

Which LiveHelpNow alternatives work on Windows?

The LiveHelpNow listing does not include a Windows app. Text by LiveChat and Comm100 list one.

Which LiveHelpNow alternatives work on macOS?

The LiveHelpNow listing does not include a macOS app. Text by LiveChat and Comm100 list one.

When were these prices checked?

Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.