Alternatives · Help Desks
Faveo Helpdesk alternatives
As of Nov 12, 2026, the highest-graded Faveo Helpdesk alternative is Zammad (2.8 GPA). It's also the best free one.
Faveo Helpdesk compared with 5 alternatives: osTicket, FreeScout, UVdesk, Zammad and Hesk.
Faveo Helpdesk has a free plan. Paid plans start at $6 per agent / month, billed annually ($7 billed monthly). All 5 alternatives are free or have a free plan.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Faveo Helpdesk sale?
At a glance
Price against what you get
Faveo Helpdesk starts at $6 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Zammad scores higher without starting lower. FreeScout starts lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Faveo Helpdesk
osTicket
Open-source support ticketing, self-hosted or as a cloud edition
- osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
- osTicket also covers shared inbox.
- osTicket does not cover reports and ticketing, which Faveo Helpdesk does.
Suits: Teams with a server and an admin who want ticketing with no license fee
FreeScout
Free open-source help desk and shared mailbox you host yourself
- FreeScout is free.
- FreeScout also lists iOS and Android apps.
- FreeScout also covers shared inbox, live chat and help center.
- FreeScout does not cover workflow automation, reports and ticketing, which Faveo Helpdesk does.
Suits: Teams that want a free help desk and can run their own server
UVdesk
Open-source help desk for online stores with hosted Pro and Enterprise
- UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
- UVdesk also covers shared inbox, forms and help center.
- UVdesk does not cover workflow automation, reports and ticketing, which Faveo Helpdesk does.
Suits: Online sellers who need orders shown next to support tickets
Zammad
Open-source help desk, hosted in Germany or run on your own server
- Zammad starts at €7 per agent / month, billed annually (€9 billed monthly).
- Zammad also covers shared inbox and live chat.
- Zammad does not cover workflow automation, reports and ticketing, which Faveo Helpdesk does.
Suits: Teams that must keep ticket data in Germany or on their own servers
Hesk
PHP help desk you host yourself, or a flat-fee cloud version
- Hesk starts at $29.99 per month for up to 10 agents (Hesk Cloud).
- Hesk also covers help center.
- Hesk does not cover workflow automation and reports, which Faveo Helpdesk does.
Suits: Small teams that want a free help desk on their own server
Limits worth knowing in Faveo Helpdesk
- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.
Common questions
What are the alternatives to Faveo Helpdesk?
The alternatives to Faveo Helpdesk in this directory are osTicket, FreeScout, UVdesk, Zammad and Hesk. Each one has a side-by-side comparison with Faveo Helpdesk.
Is there a free alternative to Faveo Helpdesk?
Yes. FreeScout is free to use. osTicket, UVdesk, Zammad and Hesk have a free plan alongside paid ones.
Which Faveo Helpdesk alternatives work on Android?
The Faveo Helpdesk listing does not include an Android app. FreeScout lists one.
Which Faveo Helpdesk alternatives work on iOS?
The Faveo Helpdesk listing does not include an iOS app. FreeScout lists one.
When were these prices checked?
Every listing on this page was checked on Nov 12, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.