The Faveo Helpdesk Insider’s Guide
Everything we know about Faveo Helpdesk in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Faveo Helpdesk
The Insider’s Guide
Help desk and service desk, cloud-hosted or self-hosted
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Faveo Helpdesk’s own pages.
Made by Ladybird Web Solution Pvt Ltd · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Faveo Helpdesk’s own pages, its app-store listings and our grades. Every fact in it is on Faveo Helpdesk’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 59 of the 66 other help desk and live chat tools we grade
Faveo Helpdesk is a ticketing and service desk product from Ladybird Web Solution, offered as a cloud service or as a self-hosted install. It covers SLAs, workflow automation, canned responses, reporting and an AI assistant called Elea. The pricing page also mentions a free open source version, and a perpetual per-agent license for self-hosting.
To get you started, here are 9 things to know about Faveo Helpdesk, taken from its own pages and our grades.
Cloud signup is quick, but the self-hosted option needs a server.
- 1
Best for a tiny support team wanting a free help desk
The AI assistant is on Enterprise only, and self-hosted source access is on the custom Enterprise Pro.
- 2
Paid plans start at $6 a month for each person
As its pricing page puts it: $6 per agent / month, billed annually ($7 billed monthly).
- 3
There is a free plan
Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports.
- 4
It runs on Web
Web.
- 5
SLA management
SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- 6
Workflow automation
Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- 7
Reports and dashboards
In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- 8
A 2.8 GPA, above 59 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Faveo Helpdesk you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Faveo Helpdesk at a glance
- Pricing
- Free plan, from $6 per agent / month, billed annually ($7 billed monthly)
- Free plan
- Yes
- Free trial
- 14-day free trial
- Runs on
- Web
- Made by
- Ladybird Web Solution Pvt Ltd
- Category
- Help Desks & Live Chat
- Our grade
- 2.8 GPA, good
The report card
Best for a tiny support team wanting a free help desk
Faveo Helpdesk is a help desk you can run in the cloud or host yourself, with a free plan for 2 agents and paid ones from $6 an agent a month on annual billing. The AI assistant is on Enterprise only, and self-hosted source access is on the custom Enterprise Pro.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | Startup is $6 an agent a month on annual billing, under 60% of the $19 where support tools' cheaper quarter starts. SME is $10, and a self-hosted Startup licence is $179 an agent, once. |
| Free plan and trial | B | The Freelancer plan is free for 2 agents with ticket forms, SLAs, workflow automation and reports, and a 14-day trial of the paid ones. The 2-agent cap is the edge. |
| Features | C | SLAs, workflow automation, reports, channels and a choice of cloud or self-hosted. The Elea AI assistant and chatbot are on Enterprise only. |
| Ease of use | C | No store rating on record. Cloud signup is quick, but the self-hosted option needs a server. |
| Platforms and integrations | B | Web only, with 3 integrations on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Faveo Helpdesk is for
- Fits if you have 1 or 2 agents and want SLAs and automation for free
- Works for teams that want the choice of cloud or their own server
Who it is not for
- Tight if you have more than 2 agents on the free plan, since it stops at 2
- Skip it if you want the AI assistant on a normal plan, as it appears only on Enterprise, sold through sales
- Watch out: GST is shown as extra, and prices appear with a crossed-out higher figure the vendor gives no end date for
- Watch out: self-hosted source code access, a staging licence and an account manager are only on Enterprise Pro at custom prices
Good to know
Good for
- Small teams that fit a free plan limited to 2 agents
- Teams that want to self-host with a one-time license
- Teams that need LDAP or Microsoft Entra ID sign-in
Worth knowing
- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$6
A month to start, for each person. There is a free plan too
Faveo Helpdesk has a free plan. Paid plans start at $6 per agent / month, billed annually ($7 billed monthly).
Freelancer
$0
Free for 2 agents; the page shows a crossed-out $10 beside it. Includes SLAs, automation and reports.
Startup
$6
per agent / month, billed annually ($7 billed monthly)
Adds WhatsApp channel, attachment scanner and auto ticket assignment; page shows a crossed-out $9.
SME
$10
per agent / month, billed annually ($11 billed monthly)
Adds omni-channel, LDAP, Microsoft Entra ID, round-robin and skill-based routing; crossed-out $14 shown.
Enterprise
Custom
Unlimited agents, ad hoc approval, custom JavaScript, the Elea AI assistant and an AI chatbot.
Self-hosted Startup
$179
per agent, one-time fee
Perpetual license for your own server; SME is $199 per agent. The page shows crossed-out $224 and $249.
The free plan
Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports.
Trying it first
14-day free trial
Read from faveohelpdesk.com on Nov 12, 2026.
Ways to pay less
Annual discount
Lower per-agent rate on yearly billing
Yearly billing brings Startup from $7 to $6 and SME from $11 to $10 per agent a month on the cloud plans.
Stated on faveohelpdesk.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Help desk and service desk, cloud-hosted or self-hosted. Here is what it does, as its own site describes it, and what it covers: open source, self-hostable, AI features, workflow automation, reports, help desk, ticketing.
SLAs, workflow automation, reports, channels and a choice of cloud or self-hosted.
- SLA management
- SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- Workflow automation
- Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- Reports and dashboards
- In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- Channels
- Startup adds a WhatsApp channel, and SME adds omni-channel integration for support across messaging channels.
- Elea AI assistant
- Elea AI and an AI-powered chatbot are listed on the Enterprise plan.
- Cloud or self-hosted
- Run it as the vendor's cloud service, or install it yourself with a perpetual per-agent license.
Where it runs
- Web
What it works with
- LDAP
- Microsoft Entra ID
Faveo Helpdesk is made by Ladybird Web Solution Pvt Ltd.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
59/66
Other help desk and live chat tools it is graded above
Faveo Helpdesk's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
It stands best on value for money (A, above 60 of 66) and worst on features (C, above 3).
Its paid plans start at $6 a month for each person, against a middle price of $29 for the category: 0 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4, and no tool on the category's chart scores higher without costing more.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Faveo Helpdesk’s own letter is outlined.
- AValue for moneyAbove 60 of 66
- BFree plan and trialAbove 53 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Faveo Helpdesk is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Faveo Helpdesk you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade. It costs $72 a year. Faveo Helpdesk is open source, so there is a third way: take its code and run it yourself.
What you could make
- Help desk and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- Selling tickets and checking them at the door.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Faveo Helpdesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
osTicket, FreeScout, UVdesk, Zammad and Hesk
The 5 tools Faveo Helpdesk is most often weighed against, with where each one differs from it.
- 2.2GPA
osTicket
Free plan · from $12/mo
Open-source support ticketing, self-hosted or as a cloud edition.
- Faveo Helpdesk also covers reports and ticketing.
- osTicket also covers shared inbox.
- 2.2GPA
FreeScout
Free
Free open-source help desk and shared mailbox you host yourself.
- Only FreeScout lists iOS and Android apps.
- Faveo Helpdesk also covers workflow automation, reports and ticketing.
- FreeScout also covers shared inbox, live chat and help center.
- 2.6GPA
UVdesk
Free plan · from $8/mo
Open-source help desk for online stores with hosted Pro and Enterprise.
- Faveo Helpdesk also covers workflow automation, reports and ticketing.
- UVdesk also covers shared inbox, forms and help center.
- 2.8GPA
Zammad
Free plan · from €7/mo
Open-source help desk, hosted in Germany or run on your own server.
- Faveo Helpdesk also covers workflow automation, reports and ticketing.
- Zammad also covers shared inbox and live chat.
- 2.4GPA
Hesk
Free plan · from $29.99/mo
PHP help desk you host yourself, or a flat-fee cloud version.
- Faveo Helpdesk is open source, according to its own site.
- Faveo Helpdesk also covers workflow automation and reports.
- Hesk also covers help center.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Faveo Helpdesk free?
Faveo Helpdesk has a free plan. Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports.
How much does Faveo Helpdesk cost?
Faveo Helpdesk lists 5 plans. Freelancer: $0.
What platforms does Faveo Helpdesk work on?
Faveo Helpdesk is available on Web.
Does Faveo Helpdesk offer any discounts?
Faveo Helpdesk publicly lists the following: Lower per-agent rate on yearly billing.
Does Faveo Helpdesk have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Faveo Helpdesk is listed for Web.
Does Faveo Helpdesk have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Faveo Helpdesk is listed for Web.
Is Faveo Helpdesk open source?
Yes. Faveo Helpdesk is open source, according to its own site.
What does Faveo Helpdesk integrate with?
Faveo Helpdesk's listing names WhatsApp, LDAP and Microsoft Entra ID. A listing names up to eight integrations, so it may connect to more.
Does Faveo Helpdesk have a free trial?
Yes. 14-day free trial.
Who makes Faveo Helpdesk?
Faveo Helpdesk is made by Ladybird Web Solution Pvt Ltd.
What are the alternatives to Faveo Helpdesk?
The closest alternatives to Faveo Helpdesk in our directory are osTicket, FreeScout, UVdesk, Zammad and Hesk.
How does Faveo Helpdesk compare with other help desk and live chat tools?
Faveo Helpdesk's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
Is Faveo Helpdesk good value for money?
ToolGPA grades Faveo Helpdesk A for value for money. Its paid plans start at $6 a month for each person, against a middle price of $29 for the category: 0 of the 57 others that charge start lower.
Could I make my own version of Faveo Helpdesk?
To replace Faveo Helpdesk you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Faveo Helpdesk’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Faveo Helpdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Ladybird Web Solution Pvt Ltd. Prices change, so check faveohelpdesk.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Faveo Helpdesk, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/faveo-helpdesk
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Faveo Helpdesk: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/faveo-helpdesk
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/faveo-helpdesk/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Faveo Helpdesk, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Faveo Helpdesk’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Faveo Helpdesk is a trademark of its owner, and this guide is not made, paid for or approved by Ladybird Web Solution Pvt Ltd. Prices and plans change: check faveohelpdesk.com before you buy.