The Denser Insider’s Guide
Everything we know about Denser in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Denser
The Insider’s Guide
AI chatbot with cited answers and a helpdesk for handoffs
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Denser’s own pages.
Made by DenserAI · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Denser’s own pages, its app-store listings and our grades. Every fact in it is on Denser’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 15 of the 66 other help desk and live chat tools we grade
Denser builds AI chatbots, called DenserBots, that answer from a company's own websites and files and cite the page each answer came from. Paid plans from Standard add a helpdesk where staff pick up what the bot hands off. Plans are sized by chatbots, team members and monthly queries, and there is a free plan.
To get you started, here are 9 things to know about Denser, taken from its own pages and our grades.
- 1
Best for an AI chatbot that cites its sources, with a free trial plan
Denser builds chatbots that answer from your content and cite sources, with a free plan of 50 queries a month.
- 2
Paid plans start at $32 a month
As its pricing page puts it: $32 per month, billed annually ($39 billed monthly), for 1,500 queries.
- 3
There is a free plan
1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot.
- 4
It runs on Web
Web.
- 5
Cited answers from your content
Train a bot on websites and files such as PDF, Word, Excel and Google Drive; each reply cites the page it came from.
- 6
Helpdesk handoff
From Standard, conversations the AI cannot finish go to a ticket queue for staff, with talk-to-a-person escalation.
- 7
Ticket integrations
Standard and above can hand tickets to Zendesk, Intercom, Freshdesk or HubSpot instead.
- 8
A 2.0 GPA, above 15 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Denser you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Denser at a glance
- Pricing
- Free plan, from $32 per month, billed annually ($39 billed monthly), for 1,500 queries
- Free plan
- Yes
- Free trial
- 7-day free trial of paid plans, card required
- Runs on
- Web
- Made by
- DenserAI
- Category
- Help Desks & Live Chat
- Our grade
- 2.0 GPA, fair
The report card
Best for an AI chatbot that cites its sources, with a free trial plan
Denser builds chatbots that answer from your content and cite sources, with a free plan of 50 queries a month. The helpdesk queue and escalation to a person start at Standard, $96 a month billed annually.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | The useful support parts start at $96 a month on Standard, against a category middle of $29. |
| Free plan and trial | C | A free plan with 50 queries and 1 team member a month, plus a 7-day trial that needs a card. |
| Features | C | Cited answers, actions, playbooks and ticket links. It is an AI answer tool first, a smaller job than a full help desk. |
| Ease of use | C | No store rating on record. Content to load and bots to configure. |
| Platforms and integrations | B | Web, with Zendesk, Intercom, Freshdesk, HubSpot, Shopify and Google Drive. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Denser is for
- Fits if you want an AI chatbot that cites its sources on a small site
- Works for teams that want to try one on a free plan first
Who it is not for
- Tight if you stay free: 50 queries a month and one team member
- Pricey if you want a ticket queue or escalation, which start at $96 a month
- Watch out: queries cap at 1,500 to 50,000 a month and extra query prices aren't listed
- Watch out: a private LLM deployment is an Enterprise add-on with no price
Good to know
Good for
- Small sites that want a chatbot that cites its sources
- Support teams that want AI answers with a ticket queue behind them
- Teams that want to try an AI chatbot on a free plan first
Worth knowing
- The free plan allows 50 queries a month and one team member.
- The helpdesk, answer quality insights and escalation to a person start at Standard, $96 a month billed annually.
- Queries are capped at 1,500, 7,500, 15,000 and 50,000 a month on the paid plans, and the pricing page does not say what extra queries cost.
- A private LLM deployment is an Enterprise add-on with no listed price.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$32
A month to start. There is a free plan too
Denser has a free plan. Paid plans start at $32 per month, billed annually ($39 billed monthly), for 1,500 queries.
Free
$0
1 DenserBot, 1 team member and 50 queries a month. No card needed.
Starter
$32
per month, 1,500 queries, billed annually ($39 monthly)
2 DenserBots, 1 team member, 5 actions, cards and playbooks per bot and 30-day query log retention.
Standard
$96
per month, 7,500 queries, billed annually ($119 monthly)
4 DenserBots, 5 team members, answer quality insights, the helpdesk ticket queue, talk-to-a-person escalation and Zendesk, Intercom, Freshdesk and HubSpot tickets.
Business
$320
per month, 15,000 queries, billed annually ($399 monthly)
8 DenserBots, 10 team members, up to 10,000 pages per bot, 360-day log retention and dedicated accuracy support.
Enterprise
$720
per month, 50,000 queries, billed annually ($899 monthly)
50 team members, up to 50,000 pages per bot, priority support, SLAs and a private LLM deployment as an add-on.
The free plan
1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot.
Trying it first
7-day free trial of paid plans, card required
Read from denser.ai on Nov 12, 2026.
Ways to pay less
Annual discount
Save 20% with yearly billing
The pricing page shows yearly plans at 20% off, for example Starter at $384 a year ($32 a month) against $39 billed monthly.
Stated on denser.ai
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI chatbot with cited answers and a helpdesk for handoffs. Here is what it does, as its own site describes it, and what it covers: AI features, AI search, help desk, AI support agent, chatbots.
Cited answers, actions, playbooks and ticket links.
- Cited answers from your content
- Train a bot on websites and files such as PDF, Word, Excel and Google Drive; each reply cites the page it came from.
- Helpdesk handoff
- From Standard, conversations the AI cannot finish go to a ticket queue for staff, with talk-to-a-person escalation.
- Ticket integrations
- Standard and above can hand tickets to Zendesk, Intercom, Freshdesk or HubSpot instead.
- Actions and playbooks
- Bots can take actions such as booking meetings or calling an API, with caps per bot: 1 on Free, 5 on Starter, 10 on Standard, 20 above.
- Ask AI builder
- An assistant that reads your site, proposes changes as cards you apply, and tests the bot with real questions.
- Website, email and voice agents
- The site describes agents that answer on a website, by email and on the phone, plus a Shopify chatbot.
Where it runs
- Web
What it works with
- Zendesk
- Intercom
- Freshdesk
- HubSpot
- Shopify
- Google Drive
- Cal.com
Denser is made by DenserAI.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
15/66
Other help desk and live chat tools it is graded above
Denser's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0).
Its paid plans start at $32 a month, against a middle price of $29 for the category: 36 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Denser’s own letter is outlined.
- DValue for moneyAbove 0 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Denser is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Denser you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 42 of the 66 other help desk and live chat tools grade higher. It costs $384 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- A search engine with an AI model behind it.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Zendesk, Intercom and Freshdesk among them.
What this rests on. Denser’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Chatbase, CustomGPT, SiteGPT, Eesel AI and Tidio
The 5 tools Denser is most often weighed against, with where each one differs from it.
- 2.0GPA
Chatbase
Free trial · from $32/mo
Build AI support agents trained on your content, priced by credits.
- Denser has a free plan. Chatbase does not, though it has a free trial.
- Denser also covers AI search and chatbots.
- 1.8GPA
CustomGPT
Free trial · from $89/mo
No-code AI agents trained on your own content, with a RAG API.
- Denser has a free plan. CustomGPT does not, though it has a free trial.
- Denser also covers help desk.
- 2.0GPA
SiteGPT
Free trial · from $39/mo
AI chatbot trained on your site and docs, priced by messages.
- Denser has a free plan. SiteGPT does not, though it has a free trial.
- Only SiteGPT lists an iOS app.
- Denser also covers AI search and help desk.
- 1.8GPA
Eesel AI
Free trial · from $299/mo
AI agents for your help desk, priced by monthly credits.
- Denser has a free plan. Eesel AI does not, though it has a free trial.
- Only Eesel AI lists a browser extension.
- Denser also covers AI search.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- Denser also covers AI search and chatbots.
- Tidio also covers live chat.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Denser free?
Denser has a free plan. 1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot.
How much does Denser cost?
Denser lists 5 plans. Free: $0.
What platforms does Denser work on?
Denser is available on Web.
Does Denser offer any discounts?
Denser publicly lists the following: Save 20% with yearly billing.
Does Denser have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Denser is listed for Web.
Does Denser have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Denser is listed for Web.
Is Denser open source?
Denser is not described as open source on its own site, as read on Nov 12, 2026.
What does Denser integrate with?
Denser's listing names Zendesk, Intercom, Freshdesk, HubSpot, Shopify, Google Drive and Cal.com.
Does Denser have a free trial?
Yes. 7-day free trial of paid plans, card required.
Who makes Denser?
Denser is made by DenserAI.
What are the alternatives to Denser?
The closest alternatives to Denser in our directory are Chatbase, CustomGPT, SiteGPT, Eesel AI and Tidio.
How does Denser compare with other help desk and live chat tools?
Denser's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
Is Denser good value for money?
ToolGPA grades Denser D for value for money. Its paid plans start at $32 a month, against a middle price of $29 for the category: 36 of the 57 others that charge start lower.
Could I make my own version of Denser?
To replace Denser you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Denser’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Denser's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by DenserAI. Prices change, so check denser.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Denser, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/denser
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Denser: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/denser
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/denser/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Denser, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Denser’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Denser is a trademark of its owner, and this guide is not made, paid for or approved by DenserAI. Prices and plans change: check denser.ai before you buy.