Thena vs Unthread (2026): which should you pick?
As of Nov 12, 2026, Thena and Unthread share a 1.8 GPA, neither has a free plan, and Thena starts cheaper, at $29 a month for each person against $85 a month for each person.
Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA
Thena grades higher on value for money. Unthread grades higher on the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Unthread
AI helpdesk that tracks support requests in Slack and Teams
Which one is for you
Pick Thena if
- Fits if your customers talk to you in Slack and you sell to other businesses
- Works for a team of up to 5 on Starter
Look elsewhere if
- Tight if you grow: Starter has 5 seats and 1,000 tickets a month, and the home page says 10 seats
- Pricey if you want AI chat, as Standard is $79 a user
- Skip it if you need Microsoft Teams, which is listed under Enterprise at $119
- Watch out: the home page mentions a free plan with no card, but the pricing page lists none
Pick Unthread if
- Fits if your team and customers both live in Slack or Teams
- Works for a team of five or more that wants SLAs and a portal
Look elsewhere if
- Tight if you're under 5 people, as Pro is sold in a minimum of 5 seats
- Skip it if you want a price for Business or Enterprise, as neither has one
- Watch out: Pro has conversation limits, and the monthly-billing price wasn't shown on the page
- Watch out: SSO, custom roles and the AI automation builder are on Business
How we grade them
| 1.8GPAThenaWeak | 1.8GPAUnthreadWeak | |
|---|---|---|
| Value for money | C$29 per user a month billed annually is the category's middle ($29). Starter stops at 5 seats and 1,000 tickets, and AI web chat needs Standard at $79. | D$85 per agent a month in a minimum of 5 seats makes the floor $425 a month, and $85 is right at the category's dearest tenth ($89). |
| Free plan and trial | FThe pricing page lists no free plan or trial, though the home page mentions one with no card. | DA 14-day trial on all plans, but the listing doesn't say whether it needs a card. There is no free plan. |
| Features | CSlack, Teams, email and web chat become tickets by account, with SLAs, a knowledge base and AI. The listing's gaps: AI web chat and the agent studio start on Standard, and Teams on Enterprise. | CSlack and Teams requests, email, a portal, live chat, SLAs and AI agents. The listing's gap: the AI automation builder, SSO and custom roles are on Business, which has no price. |
| Ease of use | CNo store rating on record, and much of it lives in Slack or Teams with a separate login for the workspace. | CNo store rating on record, and channels, SLAs and AI agents need setting up. |
| Platforms and integrations | BWeb only, with 8 listed integrations and an API on Standard. No phone or desktop app on record. | BWeb only, with 8 listed integrations. No phone or desktop app on record. |
| Best for | B2B support in Slack, tracked by account | a help desk that lives in Slack |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Thena and Unthread. How we grade
Price against what you get
Thena starts at $29 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Unthread starts at $85 a month for each person and scores 2.3.
They score the same, and Thena starts $56 a month lower. Of the other help desk and live chat tools on the chart, 16 score higher than Thena for less, and 22 score higher than Unthread for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Unthread also covers workflow automation.
At a glance
| Thena | Unthread | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $29 per user / month, billed annually | $85 per agent / month, shown with the annual-billing toggle selected |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial on all plans |
| Web | ||
| Made by | Thena | Get Turnout, Inc. |
| Price read from | thena.ai | unthread.io |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Thena
- Starter is limited to 5 user seats and 1,000 tickets a month; the homepage lists 10 seats, so the vendor's two pages disagree.
- The homepage mentions "no credit card for free plan" but the pricing page lists no free plan or trial.
- AI web chat and AI agent studio need Standard at $79, and Microsoft Teams needs Enterprise at $119.
- Much of the product lives inside Slack, Microsoft Teams and email, with a separate login for the Thena workspace.
Unthread
- The Pro plan is sold in a minimum of 5 seats and has conversation limits, per the pricing page.
- The pricing page was read with the annual toggle selected; the monthly-billing price was not shown in the page text.
- SSO, the AI automation builder and custom roles are on Business, which has no published price.
- Business and Enterprise are sold through the vendor; the pricing page has no figure for either.
Key features
Thena
- Slack-native ticketing
- Tickets are detected and managed in Slack with account context. Email, web chat and Microsoft Teams messages also become tickets.
- Account-based tracking
- Tickets, tasks, notes and views are organized by customer company or account, with team boards, groups and routing.
- AI agents
- AI agents answer customers, apply fields, create tickets and escalate. Auto-responses start on Standard and custom deployments on Enterprise.
- SLAs and CSAT
- Service-level policies, auto-responders, internal threads and customer satisfaction collection are part of the ticketing platform.
- Broadcasts and knowledge base
- Product updates can go to Slack, Teams and email audiences, and help center articles support live collaboration.
Unthread
- Slack and Teams intake
- Tickets are tracked from Slack or Microsoft Teams channels, or users can message a support bot directly to open one privately.
- Other channels
- Support email, a customer portal and live chat feed the same ticket record.
- Agentic AI
- AI answers questions from your knowledge and resolves tickets. An automation builder for it is on the Business plan.
- Self-learning knowledge
- Documentation drafts are generated from resolved conversations, so the knowledge base updates from past tickets.
- SLAs, on-call and analytics
- Live SLA tracking, on-call rotations that route by availability, and reports on deflection, CSAT and recurring gaps.
Plans
Thena
Starter$29
per user / month, billed annually
Up to 5 user seats and 1,000 tickets a month, with Slack and email channels and AI ticket detection, summaries and tagging.
Standard$79
per user / month, billed annually
Adds AI web chat, AI agent studio, AI auto-responses and co-pilot, AI workflows, MCP and APIs.
Enterprise$119
per user / month, billed annually
Adds custom AI agent deployments, Microsoft Teams, Enterprise APIs, unlimited MCP and enterprise security features.
Unthread
Pro$85
per agent / month, annual toggle shown (monthly rate not read)
Minimum 5 seats, conversation limits apply. Includes SLAs, Slack inbox and broadcasts, customer portal, knowledge base sync, CSAT surveys and CRM integrations.
BusinessCustom
Adds an AI automation builder, self-learning documentation, a dedicated solutions engineer, custom roles, SSO, custom integrations and HRIS sync.
EnterpriseCustom
Adds dedicated hosting, data residency, LDAP integration, HIPAA and BAAs, and a custom MSA.
Common questions
Which is cheaper, Thena or Unthread?
As of Nov 12, 2026, Thena is cheaper to start with: $29 a month for each person, against $85 a month for each person for Unthread. Thena starts at $29 per user / month, billed annually, and Unthread starts at $85 per agent / month, shown with the annual-billing toggle selected.
Which has a free plan, Thena or Unthread?
As of Nov 12, 2026, neither Thena nor Unthread has a free plan. Unthread has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.