The Thena Insider’s Guide
Everything we know about Thena in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Thena
The Insider’s Guide
Ticketing and AI support agents for B2B teams working in Slack
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Thena’s own pages.
Made by Thena · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Thena’s own pages, its app-store listings and our grades. Every fact in it is on Thena’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 3 of the 66 other help desk and live chat tools we grade
Thena is a support platform for B2B companies that turns Slack, Microsoft Teams, email and web chat messages into tickets tracked by account. It adds routing, SLAs, a knowledge base, broadcasts and AI agents that answer or triage requests. All plans are priced per user and billed annually.
To get you started, here are 8 things to know about Thena, taken from its own pages and our grades.
No store rating on record, and much of it lives in Slack or Teams with a separate login for the workspace.
- 1
Best for B2B support in Slack, tracked by account
Thena turns Slack, Microsoft Teams, email and web chat messages into tickets tracked by customer account, with SLAs, a knowledge base and AI.
- 2
Paid plans start at $29 a month for each person
As its pricing page puts it: $29 per user / month, billed annually.
- 3
It runs on Web
Web.
- 4
Slack-native ticketing
Tickets are detected and managed in Slack with account context. Email, web chat and Microsoft Teams messages also become tickets.
- 5
Account-based tracking
Tickets, tasks, notes and views are organized by customer company or account, with team boards, groups and routing.
- 6
AI agents
AI agents answer customers, apply fields, create tickets and escalate. Auto-responses start on Standard and custom deployments on Enterprise.
- 7
A 1.8 GPA, above 3 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Thena you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Thena at a glance
- Pricing
- Paid, from $29 per user / month, billed annually
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Thena
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for B2B support in Slack, tracked by account
Thena turns Slack, Microsoft Teams, email and web chat messages into tickets tracked by customer account, with SLAs, a knowledge base and AI. Starter stops at 5 seats and 1,000 tickets a month, and the vendor's own pages disagree on whether a free plan exists.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $29 per user a month billed annually is the category's middle ($29). Starter stops at 5 seats and 1,000 tickets, and AI web chat needs Standard at $79. |
| Free plan and trial | F | The pricing page lists no free plan or trial, though the home page mentions one with no card. |
| Features | C | Slack, Teams, email and web chat become tickets by account, with SLAs, a knowledge base and AI. The listing's gaps: AI web chat and the agent studio start on Standard, and Teams on Enterprise. |
| Ease of use | C | No store rating on record, and much of it lives in Slack or Teams with a separate login for the workspace. |
| Platforms and integrations | B | Web only, with 8 listed integrations and an API on Standard. No phone or desktop app on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Thena is for
- Fits if your customers talk to you in Slack and you sell to other businesses
- Works for a team of up to 5 on Starter
Who it is not for
- Tight if you grow: Starter has 5 seats and 1,000 tickets a month, and the home page says 10 seats
- Pricey if you want AI chat, as Standard is $79 a user
- Skip it if you need Microsoft Teams, which is listed under Enterprise at $119
- Watch out: the home page mentions a free plan with no card, but the pricing page lists none
Good to know
Good for
- B2B SaaS teams that already support customers through shared Slack channels
- Teams that want AI triage and answers priced per seat rather than per resolution
Worth knowing
- Starter is limited to 5 user seats and 1,000 tickets a month; the homepage lists 10 seats, so the vendor's two pages disagree.
- The homepage mentions "no credit card for free plan" but the pricing page lists no free plan or trial.
- AI web chat and AI agent studio need Standard at $79, and Microsoft Teams needs Enterprise at $119.
- Much of the product lives inside Slack, Microsoft Teams and email, with a separate login for the Thena workspace.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$29
A month to start, for each person
Thena is a paid product, starting at $29 per user / month, billed annually.
The pricing page lists no free plan or trial, though the home page mentions one with no card.
Starter
$29
per user / month, billed annually
Up to 5 user seats and 1,000 tickets a month, with Slack and email channels and AI ticket detection, summaries and tagging.
Standard
$79
per user / month, billed annually
Adds AI web chat, AI agent studio, AI auto-responses and co-pilot, AI workflows, MCP and APIs.
Enterprise
$119
per user / month, billed annually
Adds custom AI agent deployments, Microsoft Teams, Enterprise APIs, unlimited MCP and enterprise security features.
Read from thena.ai on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Ticketing and AI support agents for B2B teams working in Slack. Here is what it does, as its own site describes it, and what it covers: shared inbox, help desk, live chat, help center, AI support agent.
Slack, Teams, email and web chat become tickets by account, with SLAs, a knowledge base and AI.
- Slack-native ticketing
- Tickets are detected and managed in Slack with account context. Email, web chat and Microsoft Teams messages also become tickets.
- Account-based tracking
- Tickets, tasks, notes and views are organized by customer company or account, with team boards, groups and routing.
- AI agents
- AI agents answer customers, apply fields, create tickets and escalate. Auto-responses start on Standard and custom deployments on Enterprise.
- SLAs and CSAT
- Service-level policies, auto-responders, internal threads and customer satisfaction collection are part of the ticketing platform.
- Broadcasts and knowledge base
- Product updates can go to Slack, Teams and email audiences, and help center articles support live collaboration.
Where it runs
- Web
What it works with
- Slack
- Microsoft Teams
- HubSpot
- Salesforce
- Jira
- Linear
- Discord
- Cursor
Thena is made by Thena.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/66
Other help desk and live chat tools it is graded above
Thena's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (F, above 0).
Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Thena’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- FFree plan and trialAbove 0 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Thena is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Thena you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $348 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and HubSpot among them.
What this rests on. Thena’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Unthread, Plain, Pylon, Front and Zendesk
The 5 tools Thena is most often weighed against, with where each one differs from it.
- 1.8GPA
Unthread
Free trial · from $85/mo
AI helpdesk that tracks support requests in Slack and Teams.
- Unthread also covers workflow automation.
- 2.0GPA
Plain
Free trial · from $45/mo
Support platform for B2B teams, built around Slack and AI agents.
- Plain also covers workflow automation.
- 2.0GPA
Pylon
Free trial · from $89/yr
B2B support platform that works across Slack, Teams and email.
- Pylon also covers whatsApp messaging.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Front lists macOS, Windows, iOS and Android apps.
- Thena also covers help desk, live chat, help center and AI support agent.
- Front also covers workflow automation.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Thena also covers shared inbox.
- Zendesk also covers reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Thena free?
No. Thena is a paid product, starting at $29 per user / month, billed annually.
How much does Thena cost?
Thena lists 3 plans. Starter: $29 per user / month, billed annually.
What platforms does Thena work on?
Thena is available on Web.
Does Thena have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Thena is listed for Web.
Does Thena have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Thena is listed for Web.
Is Thena open source?
Thena is not described as open source on its own site, as read on Nov 12, 2026.
What does Thena integrate with?
Thena's listing names Slack, Microsoft Teams, HubSpot, Salesforce, Jira, Linear, Discord and Cursor.
Who makes Thena?
Thena is made by a company of the same name.
What are the alternatives to Thena?
The closest alternatives to Thena in our directory are Unthread, Plain, Pylon, Front and Zendesk.
How does Thena compare with other help desk and live chat tools?
Thena's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
Is Thena good value for money?
ToolGPA grades Thena C for value for money. Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
Could I make my own version of Thena?
To replace Thena you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Thena’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Thena's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Thena. Prices change, so check thena.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Thena, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/thena
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Thena: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/thena
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/thena/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Thena, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Thena’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Thena is a trademark of its owner, and this guide is not made, paid for or approved by Thena. Prices and plans change: check thena.ai before you buy.