The ProProfs Live Chat Insider’s Guide
Everything we know about ProProfs Live Chat in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
ProProfs Live Chat
The Insider’s Guide
Live chat with an AI agent, free for a single operator
Every plan, grade, refund rule and rival among help desk and live chat tools, read from ProProfs Live Chat’s own pages.
Made by ProProfs · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from ProProfs Live Chat’s own pages, its app-store listings and our grades. Every fact in it is on ProProfs Live Chat’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
3.0
GPA, above 89 of the 92 other help desk and live chat tools we grade
ProProfs Live Chat is website chat software from ProProfs that pairs human operators with an AI agent trained on a site's content. A single operator is free, and paid plans are priced per operator with monthly caps on AI conversations. Operators can answer from a browser, desktop apps or mobile apps.
To get you started, here are 9 things to know about ProProfs Live Chat, taken from its own pages and our grades.
Copilot, the appointment bot and WhatsApp are Business-only, and the monthly price was not displayed.
- 1
Best for free live chat for a single operator
ProProfs Live Chat is free for one operator, with live chat, reports, translation and screenshare.
- 2
Paid plans start at $19.99 a month
As its pricing page puts it: $19.99 per operator / month, billed annually.
- 3
There is a free plan
Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare.
- 4
It runs on 5 platforms
Web, Windows, macOS, iOS and Android.
- 5
AI customer service agent
Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- 6
Live chat with visitor tracking
Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- 7
Sentiment and churn scoring
AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- 8
A 3.0 GPA, above 89 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace ProProfs Live Chat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
ProProfs Live Chat at a glance
- Pricing
- Free plan, from $19.99 per operator / month, billed annually
- Free plan
- Yes
- Free trial
- None stated
- Runs on
- Web, macOS, Windows, iOS, Android
- Made by
- ProProfs
- Category
- Help Desks & Live Chat
- Our grade
- 3.0 GPA, very good
The report card
Best for free live chat for a single operator
ProProfs Live Chat is free for one operator, with live chat, reports, translation and screenshare. Paid plans are priced per operator and cap AI conversations at 100 a month on Essentials and 300 on Business. Copilot, the appointment bot and WhatsApp are Business-only, and the monthly price was not displayed.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | Free outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing. |
| Free plan and trial | B | A free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan. |
| Features | C | Live chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business. |
| Ease of use | C | No store rating on record. You add the widget and set up the bot and triggers. |
| Platforms and integrations | A | Web, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who ProProfs Live Chat is for
- Fits if one person answers the website chat
- Works for sites that want a basic bot before paying
Who it is not for
- Tight if you have two operators: only one is free
- Watch out: AI conversations are capped at 100 a month on Essentials and 300 on Business
- Skip it if you want Copilot, appointment booking or WhatsApp without Business
- Watch out: only the yearly-billing view was readable, and the larger plans sit on tabs we could not read
Good to know
Good for
- Solo operators who want free live chat with an AI bot
- Small teams that want chat tied to a ProProfs knowledge base or help desk
Worth knowing
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19.99
A month to start. There is a free plan too
ProProfs Live Chat has a free plan. Paid plans start at $19.99 per operator / month, billed annually.
We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing.
Single Operator (Free)
$0
One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot.
Essentials
$19.99
per operator / month, billed annually ($239.88 a year)
Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers.
Business
$29.99
per operator / month, billed annually ($359.88 a year)
Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding.
The free plan
Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare.
Read from proprofschat.com on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
5
Places it runs: Web, macOS, Windows, iOS and Android
Live chat with an AI agent, free for a single operator. Here is what it does, as its own site describes it, and what it covers: AI features, live chat, AI support agent, whatsApp messaging, chatbots.
Live chat, an AI agent, visitor tracking, sentiment tags and co-browsing.
- AI customer service agent
- Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- Live chat with visitor tracking
- Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- Sentiment and churn scoring
- AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- Screenshare and co-browsing
- Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat.
- WhatsApp and chatbot flows
- A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business.
Where it runs
- Web
- macOS
- Windows
- iOS
- Android
What it works with
- Slack
- Shopify
- Mailchimp
- Constant Contact
- ActiveCampaign
- WordPress
- Wix
ProProfs Live Chat is made by ProProfs.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
89/92
Other help desk and live chat tools it is graded above
ProProfs Live Chat's GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade, and level with 1.
It stands best on value for money (A, above 85 of 92) and worst on features (C, above 3).
Its paid plans start at $19.99 a month, against a middle price of $29 for the category: 25 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. ProProfs Live Chat’s own letter is outlined.
- AValue for moneyAbove 85 of 92
- BFree plan and trialAbove 77 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- APlatforms and integrationsAbove 84 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. ProProfs Live Chat is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace ProProfs Live Chat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade. It costs $239.88 a year.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, WhatsApp, Slack and Shopify among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. ProProfs Live Chat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Tidio, tawk.to, Text by LiveChat, Crisp and Olark
The 5 tools ProProfs Live Chat is most often weighed against, with where each one differs from it.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
- Tidio also covers help desk.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
- tawk.to also covers help desk and help center.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- ProProfs Live Chat has a free plan. Text by LiveChat does not, though it has a free trial.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
- Text by LiveChat also covers help desk.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
- Crisp also covers shared inbox and help center.
- 2.2GPA
Olark
Free trial · from $29/mo
Live chat for websites, with an optional flat-fee AI agent.
- ProProfs Live Chat has a free plan. Olark does not, though it has a free trial.
- Only ProProfs Live Chat lists Windows and macOS apps.
- Olark also covers sMS marketing.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is ProProfs Live Chat free?
ProProfs Live Chat has a free plan. Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare.
How much does ProProfs Live Chat cost?
ProProfs Live Chat lists 3 plans. Single Operator (Free): $0.
What platforms does ProProfs Live Chat work on?
ProProfs Live Chat is available on Web, Windows, macOS, iOS and Android.
Does ProProfs Live Chat have a Linux app?
No Linux app was listed when its pages were read on Nov 13, 2026. ProProfs Live Chat is listed for Web, Windows, macOS, iOS and Android.
Is ProProfs Live Chat open source?
ProProfs Live Chat is not described as open source on its own site, as read on Nov 13, 2026.
What does ProProfs Live Chat integrate with?
ProProfs Live Chat's listing names WhatsApp, Slack, Shopify, Mailchimp, Constant Contact, ActiveCampaign, WordPress and Wix.
Who makes ProProfs Live Chat?
ProProfs Live Chat is made by ProProfs.
What are the alternatives to ProProfs Live Chat?
The closest alternatives to ProProfs Live Chat in our directory are Tidio, tawk.to, Text by LiveChat, Crisp and Olark.
How does ProProfs Live Chat compare with other help desk and live chat tools?
ProProfs Live Chat's GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade, and level with 1.
Is ProProfs Live Chat good value for money?
ToolGPA grades ProProfs Live Chat A for value for money. Its paid plans start at $19.99 a month, against a middle price of $29 for the category: 25 of the 78 others that charge start lower.
Could I make my own version of ProProfs Live Chat?
To replace ProProfs Live Chat you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from ProProfs Live Chat’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from ProProfs's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by ProProfs. Prices change, so check proprofschat.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- ProProfs Live Chat, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/proprofs-live-chat
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "ProProfs Live Chat: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/proprofs-live-chat
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/proprofs-live-chat/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after ProProfs Live Chat, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what ProProfs Live Chat’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. ProProfs Live Chat is a trademark of its owner, and this guide is not made, paid for or approved by ProProfs. Prices and plans change: check proprofschat.com before you buy.