Text by LiveChat vs ProProfs Live Chat (2026): which should you pick?
As of Nov 13, 2026, ProProfs Live Chat grades higher than Text by LiveChat: 3.0 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
ProProfs Live Chat grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
ProProfs Live Chat
Live chat with an AI agent, free for a single operator
Which one is for you
Pick Text by LiveChat if
- Fits if you sell online and want chat that shows what a shopper has in their cart
- Works for teams who answer from desktops as well as phones
Look elsewhere if
- Pricey if you need unlimited chat history or multilingual chat, as both wait on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
- Watch out: Essential gives 5 AI reply suggestions per user a month, tracks 50 live visitors and allows 3 campaigns
- Skip it if you're on an older LiveChat plan and want Text features, as they aren't part of those plans
Pick ProProfs Live Chat if
- Fits if one person answers the website chat
- Works for sites that want a basic bot before paying
Look elsewhere if
- Tight if you have two operators: only one is free
- Watch out: AI conversations are capped at 100 a month on Essentials and 300 on Business
- Skip it if you want Copilot, appointment booking or WhatsApp without Business
- Watch out: only the yearly-billing view was readable, and the larger plans sit on tabs we could not read
How we grade them
| 2.4GPAText by LiveChatFair | 3.0GPAProProfs Live ChatVery good | |
|---|---|---|
| Value for money | CEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. | AFree outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing. |
| Free plan and trial | CA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. | BA free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan. |
| Features | CWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. | CLive chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business. |
| Ease of use | CNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. | CNo store rating on record. You add the widget and set up the bot and triggers. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. | AWeb, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections. |
| Best for | website chat with an AI agent included | free live chat for a single operator |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Text by LiveChat and ProProfs Live Chat. How we grade
Price against what you get
Text by LiveChat starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. ProProfs Live Chat starts at $19.99 a month and scores 2.7.
They score the same, and Text by LiveChat starts $0.99 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Text by LiveChat for less, and 2 score higher than ProProfs Live Chat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Text by LiveChat also covers help desk.
- ProProfs Live Chat also covers whatsApp messaging and chatbots.
At a glance
| Text by LiveChat | ProProfs Live Chat | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $19 per user / month, billed annually ($25 billed monthly) | $19.99 per operator / month, billed annually |
| Free plan | None | Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare. |
| Free trial | 14-day free trial of Essential or Growth, no credit card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Text, Inc. | ProProfs |
| Price read from | livechat.com | proprofschat.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Text by LiveChat
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
ProProfs Live Chat
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
Key features
Text by LiveChat
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
ProProfs Live Chat
- AI customer service agent
- Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- Live chat with visitor tracking
- Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- Sentiment and churn scoring
- AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- Screenshare and co-browsing
- Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat.
- WhatsApp and chatbot flows
- A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business.
Plans
Text by LiveChat
Essential$19
per user / month, billed annually ($25 billed monthly)
Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history.
Growth$79
per user / month, billed annually ($99 billed monthly)
Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports.
EnterpriseCustom
Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales.
ProProfs Live Chat
Single Operator (Free)$0
One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot.
Essentials$19.99
per operator / month, billed annually ($239.88 a year)
Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers.
Business$29.99
per operator / month, billed annually ($359.88 a year)
Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding.
Ways to pay less
Text by LiveChat
- Annual discount
About 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
ProProfs Live Chat
No public discounts listed.
Common questions
Which is cheaper, Text by LiveChat or ProProfs Live Chat?
As of Nov 13, 2026, Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly), and ProProfs Live Chat starts at $19.99 per operator / month, billed annually. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Text by LiveChat or ProProfs Live Chat?
As of Nov 13, 2026, only ProProfs Live Chat has a free plan. Text by LiveChat does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.